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I would like to cancel my port-in/activation request due to technical errors. Since the activation was never completed, please cancel my order and issue a full refund for the prepaid amount. If you need any further information please let me know. 

I am a customer trying to port in my number from PhoneBox. During the activation process, the port-in failed and it says my number is invalid.I suspect the PhoneBox account number I provided was incorrect. Can I retry the process using my device IMEI...