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Accidentally choose wrong sim

ellieh
Great Neighbour / Super Voisin

Hi I am a new subscriber, but I accidentally chose to have a physical sim when I wanted my plan to be activated on a e-sim. Is there a way to change that?

2 REPLIES 2

ellieh
Great Neighbour / Super Voisin

It is compatible, I can create a ticket

TheSterlinger
Deputy Mayor / Adjoint au Maire

@ellieh  in the app, does it allow you to purchase esim? Click on the link to purchase it and if the system will determine if your phone is compatible. 

If so, use the chatbot to create a ticket and ask agent to swap the sim number for you 

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