how do i talk/chat to customer service agent?

[loklokkwan]

i upgraded my plan (immediate upgrade) to 75gb and paid, but my phone is not reflecting. cant find any help on it. submitted ticket no replies either. please help thanks 

[kb_mv]

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@loklokkwan wrote:

On the app it shows the correct subscription but under DATA USAGE under connections it shows old. Maybe i need to clear something but dont know how... thanks!

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@loklokkwan I wouldn't worry about it unless and until your data stops. Where are you seeing "Data Usage" and "Connections"? Those are not in my version of the PM app. I see on my main screen "Usage Breakdown" and under that it just lists the plan/subscription Minutes and data use as well as all the old add ons I have. If you are referring to your phones settings I would ignore it. The app has you on the correct plan.

[loklokkwan]

On the app it shows the correct subscription but under DATA USAGE under connections it shows old. Maybe i need to clear something but dont know how... thanks!

[Phil_Adelphus]

@loklokkwan  Are you sure that's not a data limit that you set yourself in the phone Settings?  I seem to recall that my previous Android phone required that, my current one is an iPhone which doesn't show how much data is left in my plan.

[kb_mv]

@loklokkwan When you select "Manage Subscription" in the app what plan is showing under "Current Subscription"?

[loklokkwan]

Under data usage it still show my old data which is 3GB and shows its almost used up. It should say 75GB and since i just upgraded 2 days ago it should have a lot left, is what i am expecting. Thank you for your help, i ll try to find a way to contact them again. 

[Phil_Adelphus]

@loklokkwan  Normally the best way is a ticket, which you have already done.  Make sure to keep checking the envelope icon top right of this page for a reply, or tap your avatar for Messages if no envelope.  If they don't reply in the next while another alternative is a private message to support, using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

How are you expecting your phone to reflect the upgrade?

[loklokkwan]

yes restarted few times. also reset the network settings already. still not reflecting.

[Phil_Adelphus]

@loklokkwan   Have you re-started your phone?