In the process of moving from Koodo to Public Mobile, cannot log in to my account because it is s...

[Alberto567]

Hi, I am in the process of moving from Koodo to Public Mobile, cannot log in to my account because it is sending a verification code to my phone number, which I do not have access to.

The website https://publicmobile.ca/en/qc/, when I try to log in, tells me:

> We’ve noticed you have an active Public Mobile service and would like to confirm your full access

> A 6 digit code associated with your EverSafe ID will be sent to your phone number. We will need you to confirm > this number

Then when I click continue, it says:

> To confirm it's you, enter the 6-digit code sent to *******514

The problem is that I do no have access to that phone number, because as part of the move from Koodo to Public Mobile, Public Mobile asked me for my Koodo account number, which I sent them; following which Koodo, at 6:49pm on 2024-12-31., sent me an email stating "sorry to see you go" and cut off my number.

How would I log into my account at https://publicmobile.ca/en/qc/ if I cannot access the phone number to which the security code is being sent?

[Alberto567]

That is great advice. Thanks I have rebooted my phone; everything works fine now. Thanks so much! (Another thing I did was disable my old esim so that only the public mobile esim was active.)

This can be resolved.

[Alberto567]

No there is no such option on that page. The only option there is, is "need help" which is a link to https://productioncommunity.publicmobile.ca/t5/Get-Support/In-the-process-of-transferring-from-Koodo...

[djyu2000]

May I ask why you move from Koodo?

[HALIMACS]

@Alberto567 

If there is an option which reads "Didn't get the code?", try tapping that for delivery to the registered e-mail address.

[hTideGnow]

hi @Alberto567 

have you try to reboot your phone and see if you can make outbound calls and if you can receive inbound calls on your PM phone?

since Koodo already sent you the "sad to see you go" message, the port should have been done.  If phone rebooted and you still cannot receive inbound calls, ask support to check.   you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage