Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have the Canada-US-Mexico plan and I know how to dial out to Mexico and Canada and how my family can reach me while I’m in Mexico, but how does Mexico call me? Do they do a 001, +1, or 1 before my number (or nothing)? Sorry if this is obvious and t...
I’m new to Public Mobile is cell service in remote areas normal? I have a IPhone 11 as soon as I’m out of town I have noticed no cell service, I’m wondering if I have made a mistake signing up with Public Mobile.
I received a text on Dec 1 saying my card expires in 30 days. I updated my credit card details today, but it still suspended my account. I cant find a way to manually make a payment. Calling *611 requires a pin that doesn't exist.Help!
Reason why not getting all my points back
can someone call me ##########
Hi Could you please an access to a cheaper plan. I would like to change my plan to 20 dollar per month. but in my subscription change option, 20 plan is not available. Could you please make it available for me? Thanks
I need to buy a data add-on for Canada. I only have options for US Roaming or Canada long-distance. I know (because I just did it last week), that the US Roaming will not work here (spent $30 with husband in the hospital for absolutely nothing). I...
Hi everyone,I’m trying to set up unconditional call forwarding to a U.S. phone number (Google Voice / VoIP). I am currently in Canada, using a Samsung Galaxy S22 Ultra, and have not changed devices or left the country.Is this possible? Because it doe...
lost my phone and the simso if i just buy a used unlocked phone thats wiped, can i simply order a new e sim for it and keep that old number along with the rest of it?
Charged twice for payment
Today phone shows no service. Is there an outage?
We are upgrading our iPhones. Do we just switch the SIM cards or is there something else we need to do? Thanks
I transferred my number from Rogers earlier today at 2:30pm and I still don’t have phone service
Most of My text didn’t transfer when I signed up with public mobile
i've tried resetting my password a couple of times, it still does not work.
how do I find my Lala minutes balance
If I run out of data before the renewal date, will the system automatically renew my plan in advance? Or do I have to wait until the renewal deadline to subscribe to data? Alternatively, can I use rewards to purchase extra data for the current plan p...
I just bought a new iPhone but it is eSIM only how can I upgrade my account with an eSIM but keep my phone number and my plan?
Will be automatically applied I'm trying to pay for the new subscription plan that I have for the 45-dollar month for the 100 GB data 5G but how do I Ensure that plan is being activated so I could pay directly towards that versus my old plan
In the settings app i dont have a phone number anymore and it says theres a sim code but i cant change it -- asking for a PUK code and i cant recall if its listed in my account anymore? Can you send me a PUK code or something as my SIM is locked i su...
Would be nice if Public Mobile was to update the list of cellphones that are VoLTE certified for use. There must be a better way to know if it'll work without having to first purchase the cellphone...then check ! For gift giving, it would be nice to ...
I have just gotten a Moto G86 5G, Is this Phone able for VOLTE?
I can<t for the life of me understand why you would use my cancelled phone number to try and verify my identity...I have paid, received an email confirming...yet can<t login to finish my subscription and activate may phone
I am unable to send sms messages but I can receive. I have an iPhone and iMessages are fine.
When I purchased my plan it was 60 gb for $40 you are now offering 70gb for the same amount.....am I able to upgrade for more data without additional fees? Thank you Dennis
Hi community,I recently switched from Fido to Public Mobile (BYOD). I am using an international version of the Nokia 7.2 and I am located in Winnipeg.I am experiencing a major issue with voice calls:4G/LTE Data works perfectly with great speeds.I can...
app something like catching my breath and try back later. When will the mobile app be running again?
My plan includes unlimited Canada wide minutes. Trying to make a call this morning only to be told I'm out of minutes and need to purchase more. Thank you
Signed up for Public Mobile 2 weeks ago but still have not received my new SIM card, how long does it take to receive?
I have 3 phones with Public and 2 can call 1 888 numbers but mine cant. I have tried a few and they all dont connect. I think it may be blocked on my line in the backend. Can you please address this. Thanks.
