change my email
I would like to change my email address on my account. How
Forum Posts
activation
how to active
Adding my friends referral code
I’m new in the past two month, got someone referral code wondering how do I add their code to my account?
Account, phone, SIM card
Can I take the Sim card out of my iPhone, and put it into an old, flip phone, keeping the same number
Need to set up "My Account"
Need assistance in setting up "My Account" for autopay. Created community account. What next steps are needed?
credit card not working
I am trying to activate a sim card and received the following message: (We were not able to process your payment. Make sure all information is correct or try again with a different card)
no phone service
Just converted to Public Mobile but cannot phone out or get calls or texts, very annoying! HELP
Resolved! AutoPay
Signed up in May 2022 and was told that I would get a credit each month for doing itmisled by counter agent it seemsresolution?
Resolved! How do you port a phone number from an old SIM card and phone to new ones?
Please accept my apologies if all this information is somewhere else here, but I have tried to find it and have been unable to do so. A friend of mine is going to cancel service with another service provider and then transfer his phone number to Publ...
Unable to port number from Telus
Hello, I am unable to port my number from Telus I get a notification saying phone number unable to port. I have attempted to speak to SIMon but the page will not open.
Have I lost my discount?
Got a new bank card and forgot to update autopay so account was deactivated this morning, entered new card and account is back up and running but I had to pay the full $55 instead of the usual $35 ($20 discount). Have I lost the $20 discount?
Transfer number
I want to transfer my koodo number to my public mobile number
Resolved! I am unable to make or receive calls in the lasr couple days
Prior to this calls worked as normal. I am showing out of plan minutes but it shows I have 1000 add on minutes with 0 being used. Is this a plan issue or a network issue? Unable to access Simon.
Resolved! Why do people complain, and ask questions about obvious things on this forum?
I have done my research and can confirm that there is no less expensive complete plan offered than Public Mobile’s $15 plan. PM plans get even more attractive with their enhanced automatic bonus additions. Furthermore, since PM shares towers with the...
Bought the SIM card in the internet but HAVE NOT received for two weeks
Hello. As I wrote in the title, I bought the SIM card on the internet on January 5 which is supposed to arrive 5 to 10 days after I bought it, but I haven't received it. It's very inconvenient since I haven't used my phone call and data for weeks. If...
Resolved! Wrong plan was given
I was paying my plan and it gave me the wrong one i was set up to switch to the 45 dollar new plan for 45 dollars and it gave me the 35 dollar one i cannot use this plan can you please fix this
Double payment
I have been with public for 2 years now. Just decided to change my phone package. I just payed my public mobile bill on the 16th of January, and was charged again when I changed my package today. I will requiring one of those payments to be refunded ...
Unable to log in to self serve account
@All This is what I get when I try to log into self-serve account using my id and password that I just created. Please let me know if anyone knows how to fix this.
Resolved! Unable to activate SIM due to payment not accepted
I tried using multiple credit cards and debit cards of Visa and Mastercard but got this error each time I tried activating my new SIM card. Kindly help. edited by computergeek541: screenshot removed (contains a code)
Resolved! What is the process to report dead zones?
I've been with PM for 2+ years and Telus for 20 years prior to that, and I've driven the same route to work for 15 years. Only in the last few months or so have I noticed a particular area on my route to/from work that shows to have full service, but...
Resolved! Having major problems transferring my Koodo number
I am having major difficulty transferring my Koodo number. I tried the following steps from reading community forums:1. Activity Public Mobile Non-Koodo number. Create account. 2. Click " Transfer number"3. Connect to Chatbot, and explain issue4. Be ...
I have my account set to pre-authorized payment
It's not accepting a payment, if I manually pay I get... oppps something went wrong try again later prompt WHY?
Resolved! View usage history for phone calls shows no incoming calls
Hi, My account shows no incoming calls and only shows outgoing calls but I can tell from the minutes used on my $15/month plan that the account is billing for incoming call minutes. Why are the incoming calls not showing on my usage history (or in th...
Service in US
This may be a silly question, but I’ll put myself at the mercy of the community. I am travelling in the US dot a few weeks and will be back in a couple months. I was thinking about getting a SIM in the US and taking out my PM SIM for the duration of ...
Voicemail Messages
Someone helped me with this before but I have forgotten - sorry. I have my phone shut off as I am in the USA but I would like to check and see if there are any voice mails. Would someone please tell me again how to do this. Thank you.
Purchase for someone else
Wondering if I can purchase an add-on for someone else using my reward points?
No sim card
Ordered sim card Dec. 28 and am still waiting. My Koodoo renewal is now only days away
Payment not going through
My account is suspended, but there are no issues on the registered CC side.Autopayment didn't go through, so I tried manual payment, but it didn't work.Not sure what the problem is.
Resolved! Activation
I was in the middle of activating and something whent wrong but money was taken out and card is not working
Resolved! Not able to activate replacement SIM
I have tried the instructions from the community on how to register new sim. From the profile menu I went to the activate new sim option and entered the new sim card number and hit Save. However the moment I hit save it just refreshes with 0000 and t...
