Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, my girlfriend registered for PM for the first time two days ago and she already placed an order for a physical SIM card and now she changes her mind and wants to transfer her current phone number to PM. Is it still possible to do this?Thank yo...
I bought a refurbished Samsung S23 - upgraded from Samsung S10.I just took the SIM card from my S10 and put it in my S23 - everything seems to be working fine except calls drop constantly whether incoming or outgoing. Sometimes I can talk for a minu...
i changed my profile email and now cannot log into account please advise
I don't believe I inserted the sim while power was powered on into any phones that I have. However, the sim is not recognized on 3 different phones suggesting the sim is fried.The standard procedure is: turn off device, insert sim, power phone off. I...
I bought a Public Mobile SIM card on amazon. It arrived this evening. I installed it in my iPhone 6s, scanned the QR code, installed the Public Mobile App. The SIM card says No Service and I have no idea what I'm supposed to do next. The App was conf...
Hi, I am having the same trouble. My SIM card isn’t working and I don’t have an option to purchase eSIM, there is no option for it (see screenshot). Select a sim button is not clickable.
how to make a cancelation contract
Hey,I am unable to text non iPhone users but am able to receive messages from them. What can I do here.
There's no ring tone on incoming calls. Caller got one ring tone & got message as "unavailable". Why?
Hello. I was told that I could continue using the $15/ month plan. Unfortunately I was charged $18 on my last renewal and I'm just not prepared for this. Can you help?
Tried to submit a ticket dealing with linked subjects. It bounced. #1. Credit card failed last month, so I want to pay for October plan so my service is restored.#2. Want to change my phone and data plan once October is paid for.#3. Want to get onto ...
Telus corporate and Virign mobile corporate have both approved the transfer of my old number yet I'm in limbo since neither will actually 'get/retrieve & connect' the old number after contacting repeatedly. Virgin Mobile originally issued the number ...
This is regarding the Two authentication method aka 2MFA . There are so many services, Banks and Brokers that still use text verification only(not even email verification). If you are traveling abroad specially outside of NA then you will not be able...
in mexico now with right plan my iphone 11 will not work sometimes My friend same plan standing beside me gets cell service when i cannot any help wo
My phone bill is $57 and I have $70 already in my account ready to use. I am unsure of how to make them take the money from my account as I’ve used 95% of my data and need it for work. Can someone PLEASE help me????
I am a disabled veteran and unfortunately due to ongoing medical issues I lost my previous public mobile number. I wish to rejoin and I am hoping to resign up and obtain my previous number. Please advise.Thanks.Karl
Hello,I activated a prepaid account for my aunt with phone number. I can't recall which email i used but when i try to login via phone number, it says invalid phone number. Could you please help me cancel this line? I've been trying for the last mont...
I have exactly the same problem as the topic starter, and my phone is VoLTE-compatible (Samsung Galaxy S23 Ultra). Is there anything that can be done to fix the problem?On a related note, when I was on a similar plan with Freedom, I sometimes had a s...
Hello,My hotspot tethering option appears to be disabled. There is no issue in my account. It does not tell m if I over used the data. I am using S23 and I was able to use hotspot tethering beforeI would appreciate if an insight of this issue is prov...
same thing happened to me. Always payment failed. Its been 2 days. Can mod fix it?
I lost my sim card therefore I was trying to pay for sim card but it says payment error and money is deducted from bank account.
Hello, I am trying to move my number from Public Mobile to a Rogers business line. They are saying my number shows it has been cancelled and is no longer active and that I need to check my original provider to ensure it is still active, or to have i...
I transferred to another provider and only used the plan for one day, I was wondering if I can get refund for this month since I am no longer with public mobile. It’ll be fine if some of the amount would be deducted for the amount of data I used.
I have switched from a smart phone and no longer require data. All i require is the unlimited talk and text plan. No data. The one that is 20$. When i sign in it will not give that plan as an option. I prefer to stay with public mobile instead of cha...
How do I return to public mobile? I switched to rogers in July because of a package deal but im not happy with them
My subscription renewed on the 3rd and the $56 automatically came out of my chequing but I got a message saying suspended for nonpayment. Can I get the money refunded and pay manually? I did pay online the last couple times because I needed more d...
Hello everyone, can anyone help me activate my phone on the network?
I can't remember what the communication was from Public Mobile but I believe I've been moved from the legacy $15 plan to a new $18 plan. Is this compulsory? Are we not permitted to remain on the $15 plan? Additional question. I'm reading that there i...
Hello so I got a public mobile sim card and did the whole transfering my number and all and the account was activated and all. But when i put the sim card in it ended up being a faulty sim. I was told to get another so i did and now im trying to swit...
I'm looking for a new android phone, real basic - phone, text, alarm clock, browser, touchscreen, camera, GPS, SD slot, etc., decent battery lifespan (5 days would be nice), and not too large (6x3 inches max).Thought I'd reach out to the community to...
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