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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Please help

My account was suspended due to banking info changed when payment was needed. I am trying to reactivate my phone but it's telling me my sim card is already active. What do I do to get my phone working again?

Resolved! Didn't get free data promo code....

My plan is a 3 month plan was it not offered for those plans?

Subscription

My account is on auto renew, but it got suspended for non payment

Service - Help!

Hello everyone,My service is pathetic, I live in Wellington in Prince Edward County Ontario, just south of Trenton and Belleville and cannot use my cell phone for calls or texts. I constantly get the message "not registered on network" but every now...

Lost sim card. 2 factor verification issue

I lost my sim card. Ordered a new one. Trying to set it up, I'm getting the 2 factor verification which keeps sending the code to my number. Since I lost my previous sim card, I dont have access to my texts. It is not giving me the option to send the...

Refence number

i just subscribed and forgot to add my friend’s reference number..how can I do that now

Need to update account to update Expired credit card

Access to my account is temporarily Suspended as I didn’t update my expired credit card. I can’t get into my account to update the expiration date. Is there a help number to call to reactivate account? It’s temporary suspended for the last week.

Cancelled my Public Mobile service, but I’m still being charged and can’t access my accounts

Hello,I have two Public Mobile accounts:###-###-#######-###-####I cancelled both services some time ago because I no longer use the SIM cards. However, Public Mobile is still charging my credit card.I do not know which of these two accounts the charg...

Need help with TikTok LIVE on mobile data

Hi everyone,I’m having a strange issue with TikTok. Regular TikTok videos play perfectly on my mobile data, but whenever I join a TikTok LIVE, the video stays frozen or paused while the comments continue to update. As soon as I connect to Wi-Fi, the...

Cannot call out or receive calls

Duplicated thread

I cannot receive calls or call out

Hello, I am unable to receive calls or call out.

Urgent

My phone is locked and I need puk I need help

Texted loyalty promo code for free data

Received text msg with promo code to receive free data. Where is the field to enter this promo code? It is not under Subscriptions & Add ons as advertised.

Texted promo code

was sent promo code for free data based on loyalty no field to enter this code in account

Resolved! 15 dollar credit removed from rewards catalogue?

I knew I had enough points for the 15 dollar credit and cannot find it in the rewards catalogue. I could only find a 20 dollar credit. Was it removed recently?

Resolved! $5 3G Fee Removal

I have recently updated my phone.This new phone is making calls at 5G on the Public Mobile network.However, when I input the IMEI number into the Public Mobile VoLTE checker it says the phone is not supported.Will I continue to be charged the $5 per ...

APN

My APN is set to isp.mb.comi don’t seem to be able to change it to the suggested sp.mb.com

Promotion is gone from my account?

I had redeemed the “Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Offer ends, June 26, 2026.” promotion when it was active.Yesterday it was still on my account, today it’s gone.Would I be able to get that back,...

Resolved! Re: Change Number of Rings before Voicemail

i want to change the number of rings to three before routing to voice mail.I tried the above sequence, but it gave me the error: "Call forwarding Connection problem or invalis MM code". I don't want to do anything funky like forwarding. All I want t...

how do I opt out of an add on for data ?

Additional data has been added to my plan ,which I wish to opt out of. i suspect it was added when I added a 14 day data package for the purpose of a trip to the us last year.options to change subscription are limited, seem to be more costly, and...

Temporary international ph plans

Do you have temporary international phone plans for a couple of months?

Cannot log in

I have reset my password and try to recovery email multiple times to log into my account but I still cannot login. It keeps saying password an email don’t match even though I reset and recovered them multiple times.

Resolved! Cant make and receive call and messages.

Hello, I would appreciate your assistance with a plan I have. I recently transitioned my carrier to Public Mobile from Rogers on July 5th. My number is currently activated within my account, and the subscription is also in place. I am seeking guidanc...

Update 911 fee

My address was changed from PEI to Nova Scotia, but I am still being charged the PEI 911 fee ($0.70). Please update, thank you.

eSIM not activating

@CS_Agent hi my eSIM is not activating, it said activating and then couldn’t complete. iPhone XR

texted promo code, but invalid

I got a promo code text or 15GB data but when I enter the code it says invalid; text came yesterday

Resolved! why there is no option to downgrade?

I do not understand why Public mobile won't let downgrade the subscription??? I am currently on $34 with 60GB data, but i am no longer need that much data. There r cheaper plan available but PM will not let me switch to cheaper plan. So basically i...

Voicemail no longer saves audio recordings and only gives transcripts

My phone app has recently updated and has made it so voicemail no longer saves audio recordings and only gives transcripts. Apparently there is also no beep after my recorded message. I tried delete my phone's cache. It did not help. There is no opti...

transfer request

Hello, service support teamI have trouble while transferring from Public Mobile to Koodo, I replied "yes" to the transfer request text, but there has been no response. So, can I still use my public mobile? However, my public mobile account was delete...

not receiving phone calls

I just switched my account from Virgin Mobile but am not receiving calls and am not able to text

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