Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I can’t download the app because of my region even though I’m currently in Ontario. I tried to follow the link and also searched for the app in my store but both didn’t work. Is it because of my phone itself? Because it’s a “European iPhone” but ...
Need to change my payment info. When I go to Account I get sent here:
PURCHASE PLAN AND COMPLETE ALL STEPS TO TRANSFER PHONE NUMBER FROM DIFFERENT PROVIDER TO PUBLIC MOBILE. STUCK ON STEP 6SUBSCRIPTION NOT ACTIVATEDSomething didn't go right while activating your subscription. Click below to contact a customer support a...
I just signed up to Public. I still have the old sim from my old carrier. Can I change my new eSim to use my old Sim and stay with Public.
Hello, I just downloaded the eSIM using QR code, but having trouble with a status that's stuck on "activating"...
Hi,I'm starting a business and I'd like to get a second line on my current phone (iPhone 12 Pro w/ iOS 17.6 version). I have a public mobile SIM and wondering if I can purchase a PM eSIM as my business line? Do I just purchase this on the PM website?...
Just signed up, picked a plan, paid, activated. Got an email saying it was active, but I have no mobile service. got a message on the app saying to complete sign up they have sent a code to my new phone that I must enter, but since I have no servic...
If it's not one thing, it's another. Lol. I guess, you get what you pay for, right?Just found out that at least half of the people calling me are consistently getting a busy signal. Text come in late or not at all... Some calls and texts make it th...
Hello,I frequently need to visit family in the USA. When I do, I always purchase a 15 day US Talk/Text/Data Roaming Add-On. However, the Talk service does not work reliably. In some geographic locations it works, and in some geographic locations it d...
I’m trying to update the payment method for my son’s subscription. The card we were using has expired and his service will be cutoff. Need this done today
I’ve been with Public Mobile sim for 8 yrs, when I enter my new credit card info I receive Error message "please enter a valid postal code". The Payment Method screen indicates “We accept credit cards (Visa, MasterCard, American Express), and debit ...
I have unlimited Can -Usa plan , wife only has unlimited Can plan .. if both are in the usa ,, will i be able to call her phone ? I know she will not be able to call me ..
Hi there,My phone has been lost and I am locked out of my account. I want to cancel my contract with public mobile. I have already requested a stop payment at my credit card company. I may have been able to suspend my payments over the phone with pub...
Is it possible to port one's phone number out to another carrier but retain their PM account with a new number?
I just made the switch from Bell to Public Mobile yesterday and I had my number transferred to my new SIM. It's been about 9 hours since I gave the authorization for the number transfer, but I have not received any confirmation from Public Mobile tha...
Has anyone before me a payment over the phone to somebody question like an actual person? If so, is there a One 800 number or a Canadian direct line? Thanks in advance.
Hi guys, im travelling to Europe. And we don’t have data roaming here. Anything I can do to forward my calls to another number? I followed the instructions online, but it didn’t work
Will US data roaming package work in Mexico?
I need a copy of my account statement so I can use it as proof of ownership/number/account.
I set my subscription to change to a better plan (6 gigs data unlimited calling) at the end of my cycle bu when the time came to change I was charged with a higher more expensive plan. How do I correct this?
Do you mean that, should there be 31 days in a month, that regardless of what date you set for payment, it is set to change, due to the 30 day payment cycle??
Hello,In regards to my Subject line, I’ve tried troubleshooting my problem:I went to my iPhone settings, Cellular, Cellular Data Options, then Voice and Data, but I couldn’t switch to 5G. (Still say 3G or Lite)I’ve tried Shutting Down my phone and Re...
I live in Alberta and are going to BC, can I receive text and phone calls with out being charged roaming fees?
Hi new to PB. ALLis working well except not able to receive or send texts. Using an iphone 13
Removed sim card to see if it would fix not reading sim card also reset phone no luck what else can I do
I am in Colombia I left my SIM card with a family member, But it is tough to bother every time I need a security code. I was thinking about an eSIM, I just bought a phone it is a (red Magic 9s pro) but I am not sure if it has that feature, I remember...
I am considering switching from Koodo to Public Mobile if I can get a better deal. I'm curious what the main differences are between the two. I understand that they both use Telus for coverage which is important for me.What are the main differences b...
I am upgrading my phone and would like to know if I can enter my eSIM into the new phone and delete from current phone
My data only have 250MB. The top-up bonus of 250MB has not been applied to my account. Please check. Thanks.
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