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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 3167 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 31615 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 43570 Views
  • 182 replies
  • 30 Bravos

Resolved! payments

I recently noticed three different payments on my visa account.  We only have two accounts?Account holder for xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

rjsdesign1 by • Good Citizen / Bon Citoyen
  • 95 Views
  • 2 replies
  • 0 Bravos

Credit Card Update

Im trying to update my credit card keeps on telling me my credit card is invalid. Its not and I’ve tried multiple ones and same issue. The new update is still interfering with  payment and not able to update. Anyone having similar issues? Anywhere i ...

Jenna34 by • Good Citizen / Bon Citoyen
  • 164 Views
  • 11 replies
  • 0 Bravos

Switching phones

Hi:My wife and I have iphones 6 and 7 and want to buy iphone 16es.We want to keep the physical SIM cards.How easy is it to switch over and would the physical cards be compatible and would there be any issues?Thanks

openprairie by • Great Neighbour / Super Voisin
  • 138 Views
  • 7 replies
  • 0 Bravos

Need help

Lost SIM card before I fully activated account so when I get text code to number i dont get the code because I don’t have the SIM card. Prepaid is recurring payments so I figure I gotta go through my bank to stop payments

Terrluc by • Great Neighbour / Super Voisin
  • 71 Views
  • 3 replies
  • 0 Bravos

2nd phone number

I have two phones on my account with two separate plans.  I can only access my primary phone information on the website.  My wife's phone is getting over data usage warnings on her phone but there's not way she's at the limit.

Stan_57 by • Good Citizen / Bon Citoyen
  • 92 Views
  • 5 replies
  • 0 Bravos

Why cant i call australia?

Hello,I am trying to call Australia but it says its not connecting even though its the correct number. The number i am trying to call is +61 131171.I tried asking the live chat but there was no one there, just the stupid AI bot that doesnt understand...

Being Overcharged

I am being overcharged for one of my accounts. How can this be addressed? I went online and checked all five plans and none of them match the charge I am getting. 

PTK2 by • Great Neighbour / Super Voisin
  • 48 Views
  • 1 replies
  • 0 Bravos

SIM card

Can you make my SIM card active? Money was withdrawn from my bank account for activating the tariff

Oksi by • Great Neighbour / Super Voisin
  • 69 Views
  • 2 replies
  • 0 Bravos

Ask for PIN each time we call to retrieve voicemails

Hello!So the whole family is on Public Mobile, works great for everyone except my mom's phone- Option is set to NOT ask for PIN when retrieving messages directly from her phone- Since several weeks it keep asking the PIN code despite the option is ON...

Maggg by • Great Neighbour / Super Voisin
  • 78 Views
  • 3 replies
  • 0 Bravos

esim install error

My esim installation failed. I can no longer access my account because the validation code to login is being sent to the new number which does not work due to the esim install error. How do I fix this?

IsaE by • Great Neighbour / Super Voisin
  • 80 Views
  • 4 replies
  • 0 Bravos

App

Is the App down right now???

Ode by • Great Neighbour / Super Voisin
  • 67 Views
  • 3 replies
  • 0 Bravos

Payment update failing

I'm trying to update my credit card on my pre-auth billing and it's giving me the error: "notAbleToProcessRequest"I've also tried in the app and had it declined there too. It's a newly issued card that has been activated. I have successfully used it ...

adionline by • Great Neighbour / Super Voisin
  • 65 Views
  • 2 replies
  • 0 Bravos

Datos

I paid for my plan and they didn't give me my full data, they only gave me the data I had left from last month

Carlos1993 by • Great Neighbour / Super Voisin
  • 87 Views
  • 5 replies
  • 0 Bravos

Porting phone number

I am trying to port my number but say account isn't activated. I have tried 10 time to pay with my credit in my cart and won't work, but yet I have full services and internet connection. What going on? Not having any answers really sucks I do t have ...

Jimmyyjames by • Great Neighbour / Super Voisin
  • 60 Views
  • 2 replies
  • 0 Bravos

How to remove payment method

I am planning to leave public mobile because i am paying almost double after rewards pattern change. So how can i remove payment method? I wanna remove my master card permanently.Thanks

Mani81 by • Great Neighbour / Super Voisin
  • 81 Views
  • 2 replies
  • 0 Bravos

subscription not activated

I am porting my number from rogers but at the end of activation I received same massage over and over again 'subscription not activated' I already paid for subscrtiption plus new physical simcard

Faraz1845 by • Great Neighbour / Super Voisin
  • 76 Views
  • 2 replies
  • 0 Bravos

the eSIM was not successfully activated on my phone

While attempting to set up my eSIM card, I accidentally exited the setup process, and the eSIM was not successfully activated on my phone.In fact, I received an SMS about the transfer from Fido and responded "yes". I also received confirmation via SM...

LinnGui by • Great Neighbour / Super Voisin
  • 117 Views
  • 4 replies
  • 0 Bravos

activate account

It always shows system error when I try to activate my account. I forget my PIN, so can't do it through the phone

pollywuu by • Great Neighbour / Super Voisin
  • 88 Views
  • 3 replies
  • 0 Bravos

Roaming in Mexico

Hi there. I'm seeing previous posts that you can use your public mobile plan/phone in Mexico. However, all the add-on/subscription plans I'm seeing mentions US only. Is there a way for me to roam in Mexico with my public mobile plan? Is this done wit...

MartinaP1 by • Great Neighbour / Super Voisin
  • 98 Views
  • 3 replies
  • 1 Bravos

Resolved! credit card

hello,How do I cancel my subscription and remove credit card details from account?Thanks,

Resolved! Unable to activate my subscription

Hello,I recently purchased a mobile plan, however I am unable to activate my subscription through the mobile app, asking me to contact the support.How can I get assistance with that?Thanks

Idkwid by • Great Neighbour / Super Voisin
  • 98 Views
  • 2 replies
  • 0 Bravos

Resolved! Scheduled plan change has disappeared after maintenance outage

I scheduled a plan change a few days ago (last Friday) which was showing up in my app as an upcoming plan change but now that the maintenance outage is over my app no longer shows the upcoming scheduled change. So I went into the Payment section to s...

eddieO by • Mayor / Maire
  • 127 Views
  • 5 replies
  • 1 Bravos

Loop in app

Hello, I want to share my experience with the PM app. It was stuck in a loop. Multiple attempts to login and it would repeatedly take me back to the login page. (I received the text 2fa then it would restart the process)I was checking the box Labeled...

GEOFF007 by • Great Neighbour / Super Voisin
  • 81 Views
  • 4 replies
  • 0 Bravos
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