Community

Subscribing

I am wanting to join Public Mobility.  I see that there is a Can/US/Mex plan.  50GB for $35.  I got to the place where I have to pay and it shows $39/mo.  

New number with public mobile

I recently became a public mobile Customer, when i activated my account with public mobile I was not able to transfer my number over so I chose the option of taking a new number. Now that I am on the public mobile network, who or how will my old cell...

Charges to my credit card when not subscribed

Anyone else have charges to their credit card on file when not subscribed? Anyone complain to the CRTC?I am getting nowhere with the CS_Agents. One was helpful and the next person just gaslit me. A payment was taken when I was out of the country and ...

Re: Not receiving texts

Having the same issue.. what was the solution ?

Cancel service

I moved to a different service provider at the end of November.  Please refund Dec 2024 payment, cancel my account and cancel all future payments. Thank you.

sim card

got talked into another company plan yesterday, cancelled right away now need to redo everything with Public Mobile. How do I get a sim card? Can I purchase at a store or does it have to be online? 

Request for Refund: December Charge After Switching Providers

I switched to Fido on December 1st, but Public Mobile still charged me for December. How can I get a refund? I couldn’t find any contact number to reach them.

Data

Why can't I access my data 

No access to Payment section of MY Account.

I can't get into the payment section of MY Account to update my credit card information and now have no cell plan.Once i go to My Account I am only given the options of resume activation or go to Login page.  I can't get to Payment to change my credi...

Switch to Koodoo: For public Mobile customers only

Anyone received email from PM.Koodoo's rolling out the red carpet for PM customers.  New phone? Yes. Plan perks? Yes. Exclusive offer? Triple yes! As a Public Mobile customer, you're eligible for exclusive Koodo offers. Switch to Koodo and choose fro...

SIM Activation

Unfortunately my phone setup was started with an ESIM but then I found out that my phone was incompatible, and now I'm stuck. I now have a physical SIM card but am unable to enter the details as the activation has already been started another way. I ...

Can’t receive iMessage and calls after transferring numbers

I can’t receive calls or iMessage after transferring my number from Lucky mobile. I can call people but I cannot receive calls. How can I fix this problem

Points

I’m new to PM and I was wondering if someone could tell me what the points can be used for and what is the value of one point?Thanks Wm2

Black Friday deal activation with future date

Hi have subscribed to a plan which was available as part of black Friday deal with future renewal date. Will I be getting the same benefits what was listed during black Friday ?

esim is not compatible

I got the public mobile esim and it showed that it was compatible. once purchased it showed not compatible. The payment is processed and I can’t get a hold of anyone to help me. I don’t know where to submit the ticket on this community. Not very happ...

US roaming

I am on the 20Gb, 4G, Can/US plan. Now in the US and unable to connect to the internet. I selected network operator manually (T-mobile). I am able to make calls and text. It seems it connects to the network on 2G only. Network mode is set to LTE/3G/2...

US Roaming & Phone Calls

Hey everyone! I'm heading to the US soon and want to use my phone for calls as well as data. I have the $35 for the Canada-U.S.-Mexico plan. The details about data usage while roaming are pretty straightforward, but what about making phone calls? My ...

Port previous number

This is agonizing ! I want to port 705 xxx xxxx from Koodo to Public. I have the new sim card in the cell and the previous one out 

Refund for cancelled plan

Hi, I paid for the month of December and cancelled the service with my phone number also. Is it possible to get a refund or resume the service for this month? I contacted customer service but haven't received a reply. Thank you.

Purchasing a refurbished phone

I purchased a refurbished phone from Public years ago - looking to again but can't find them anywhere - have they stopped providing this service?

How to deactivate my account?

Referral code

I activated my new account with Public Mobile yesterday Dec 3, 2024 and I forgot to enter the referral code of the friend who referred me. Can this be done after the fact?

Data usage while on wifi

I just signed up on my daugters phone and im looking at her usage history in the last couple days. I noticed both nights just after 12am there is a couple small usage charges and she is sleeping and not using her phone. Plus we are in the house on wi...

Buying Public Mobile eSIM before Arrival in Canada

Hello everyone,I will be permanently moving to Canada (specifically Toronto) next week for a job. I have been browsing cell phone plans and Public Mobile seems the best value for money for me, especially as I want a prepaid plan with significant data...