Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was told I was going to get a refund after 4 weeks still not returned as of August 25
I'm trying to move to a new phone and bought an esim but it failed to install. Now the app always throws an error.
Hello, I have paid for my subscription on my desktop, but it is forcing me onto an eSIM screen with a QR code. I do not want an eSIM. I have a physical SIM card. Please manually update my account to my physical SIM and initiate my phone number transf...
My wife got a new phone with eSIM. It requires her to enter her QR Code to activate the phone. Her old phone is dead but all she has is her old SIM card. She cannot email you for a QR Code as you phone her an authentication code which she cannot a...
Hi all I have a simple 1 giog plan as does my wife. She pays a bit more becasue mine is granfathers but..When I log into my account to add 1 gig or extra data I can, When she does it isn't in the dropdown menue just USA addons?I did use private brow...
I was told by Level-2 Telus/Public Mobile support today that conditional (Unavailable/Airplane Mode) Call Forwarding is NOT working/supported because of a grey-market phone sold via Costco Canada, which does not support/have the required settings for...
I have an employee who has a phone with you guys. His line stopped working for an unknown reason in the last month or so. I don't know if his login details and he doesn't either. Could I get some help finding out at least a partial email used to s...
I lost my phone and can't get in to my account to get my eSIM cause I can't get into my email cause it wants variation throw my phone
How can I close my account out?
I plan on getting the Pixel 10a. Sources here say that it "should" work. I want 100% confirmation that it "will" work. I don't want to buy the phone and find out it won't receive or make calls after March 2027. I sent a ticket to an agent but for...
Since Sunday I have been unable to send photographs in text messages. Texts come through, and photos from other people come through to me. I use an iphone.I read all the responses I could find here for a similar question but those were dated 2024.N...
Hi my access is not working properly. Has there been a downgrade to the system?
I recently got a new debit card and have been going through the plethora of subscriptions that need my card updated. Public mobile says my account is on hold due to no subscription. I have updated my card info, I’m just wondering if it will automatic...
Hello,We are currently leaving Canada and moving to another country, but we would like to keep our Canadian SIM card/phone number mainly so we can continue receiving SMS messages.Do you have a plan that would allow us to keep the number active at the...
I have posted this problem before . When on data my phone has snail pace speeds. I have re set network settings and also had CS re set my sim . No matter what I do my phone is useless when on data. The only functions that work fine are texting and vo...
Hi, stupid phone person here. I have a 5GB plan, But when I look on my current subscription...that half circle meter looking thing it shows 3.17/ 17GB used....where has the 17 GB come from? I know along the way I have gotten offers to add GB's I have...
Account has been hacked at a system level. I got an illegal charge on my credit card on file. I tried to log into my account and my phone number says it s not on file. I tried to chat with a human about securing my account and I can only get help via...
How to get a replacement SIM card with the same telephone number.? The cost.what is eSIM..THANKS.
I was thinking of moving to another provider and got the ball rolling to transfer my phone number to them, however, have since decided on a different provider. I’m unable to complete the transfer until the port request from the other provider is canc...
Hi @CS_Agent,I ported my number from Lucky Mobile today.Outbound and inbound voice calls work fine, but my SMS texting is completely broken. It appears to be a split port.Can an agent please message me to resolve this?Thank you.
For some reason when I made a payment using my registered card on file the payment was set on hold in my bank waiting for public mobile to fully accept the payment which could take up until the 28th why would that be when any other time I post a paym...
Hi there, The system ask me to resume my activation when I log into my account. Please help resolve this issue. Thanks, David Du
When i sign in it says Welcome and lets activate your account. Does not let me go into my account. I Don't want to pay again next month for the service next billing period.
Cancelled plan weeks ago when I switch to a new service provider. Got charged today for another month. What to do? Will not let me cancel and I need a refund for this month.
My eSIM has been stuck in SOS mode for 2 days since moving services over to Public Mobile, despite troubleshooting, and I still do not have any service to the phone. I am extremely frustrated as I am paying for service but not getting service. I am...
Hello, I got a new phone and downloaded the public mobile app. But it’s not recognizing my email or phone number as valid. I can’t login to get past the Chabot agent to talk to a real person. Any suggestions?
Subscription of my plan with voucher.
I am contacting you regarding my Fido mobile service and the recent transfer of my phone number to Public Mobile.I transferred my Fido number sim card to Public Mobile and selected an eSIM with Public Mobile. During the transfer process, I received ...
i just signed up and only have chromebook, cannot get the app to get esim number and use new phone, new phone wont go past scan qr code to use phone and you didnt give me any info in email after paying...i need to get this phone running and only have...
