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Forum Posts

change my email

I would like to change my email address on my account.  How 

Susieq23 by Great Neighbour / Super Voisin
  • 186 Views
  • 4 replies
  • 1 Bravos

Account, phone, SIM card

Can I take the Sim card out of my iPhone, and put it into an old, flip phone, keeping the same number

patbun316 by Great Neighbour / Super Voisin
  • 187 Views
  • 6 replies
  • 1 Bravos

credit card not working

I am trying to activate a sim card and received the following message: (We were not able to process your payment. Make sure all information is correct or try again with a different card)

mcamp by Great Neighbour / Super Voisin
  • 137 Views
  • 3 replies
  • 0 Bravos

no phone service

Just converted to Public Mobile but cannot phone out or get calls or texts, very annoying! HELP

ron11 by Great Neighbour / Super Voisin
  • 169 Views
  • 6 replies
  • 0 Bravos

Resolved! AutoPay

Signed up in May 2022 and was told that I would get a credit each month for doing itmisled by counter agent it seemsresolution?

Unable to port number from Telus

Hello, I am unable to port my number from Telus I get a notification saying phone number unable to port. I have attempted to speak to SIMon but the page will not open.

Have I lost my discount?

Got a new bank card and forgot to update autopay so account was deactivated this morning, entered new card and account is back up and running but I had to pay the full $55 instead of the usual $35 ($20 discount). Have I lost the $20 discount?

Justjory by Great Neighbour / Super Voisin
  • 141 Views
  • 4 replies
  • 0 Bravos

Transfer number

I want to transfer my koodo number to my public mobile  number 

Antonio26 by Great Neighbour / Super Voisin
  • 161 Views
  • 6 replies
  • 0 Bravos

Resolved! Wrong plan was given

I was paying my plan and it gave me the wrong one i was set up to switch to the 45 dollar new plan for 45 dollars and it gave me the 35 dollar one i cannot use this plan can you please fix this

Dennis1977 by Great Neighbour / Super Voisin
  • 164 Views
  • 7 replies
  • 1 Bravos

Double payment

I have been with public for 2 years now. Just decided to change my phone package. I just payed my public mobile bill on the 16th of January, and was charged again when I changed my package today. I will requiring one of those payments to be refunded ...

Scott39 by Great Neighbour / Super Voisin
  • 266 Views
  • 18 replies
  • 1 Bravos

Resolved! Unable to activate SIM due to payment not accepted

I tried using multiple credit cards and debit cards of Visa and Mastercard but got this error each time I tried activating my new SIM card. Kindly help. edited by computergeek541: screenshot removed (contains a code)

bedofroses by Good Citizen / Bon Citoyen
  • 150 Views
  • 4 replies
  • 0 Bravos

Resolved! What is the process to report dead zones?

I've been with PM for 2+ years and Telus for 20 years prior to that, and I've driven the same route to work for 15 years. Only in the last few months or so have I noticed a particular area on my route to/from work that shows to have full service, but...

DennyCrane by Model Citizen / Citoyen Modèle
  • 285 Views
  • 25 replies
  • 1 Bravos

Resolved! Having major problems transferring my Koodo number

I am having major difficulty transferring my Koodo number. I tried the following steps from reading community forums:1. Activity Public Mobile Non-Koodo number. Create account. 2. Click " Transfer number"3. Connect to Chatbot, and explain issue4. Be ...

LeviMorrison by Good Citizen / Bon Citoyen
  • 716 Views
  • 41 replies
  • 1 Bravos

Resolved! View usage history for phone calls shows no incoming calls

Hi, My account shows no incoming calls and only shows outgoing calls but I can tell from the minutes used on my $15/month plan that the account is billing for incoming call minutes. Why are the incoming calls not showing on my usage history (or in th...

Frigg by Good Citizen / Bon Citoyen
  • 241 Views
  • 9 replies
  • 1 Bravos

Service in US

This may be a silly question, but I’ll put myself at the mercy of the community. I am travelling in the US dot a few weeks and will be back in a couple months. I was thinking about getting a SIM in the US and taking out my PM SIM for the duration of ...

Jck1 by Great Neighbour / Super Voisin
  • 138 Views
  • 5 replies
  • 1 Bravos

Voicemail Messages

Someone helped me with this before but I have forgotten - sorry. I have my phone shut off as I am in the USA but I would like to check and see if there are any voice mails. Would someone please tell me again how to do this. Thank you.

NoreenKrueger by Great Neighbour / Super Voisin
  • 174 Views
  • 9 replies
  • 1 Bravos

No sim card

Ordered sim card Dec. 28 and am still waiting. My Koodoo renewal is now only days away

bsbroughton by Great Neighbour / Super Voisin
  • 143 Views
  • 6 replies
  • 0 Bravos

Payment not going through

My account is suspended, but there are no issues on the registered CC side.Autopayment didn't go through, so I tried manual payment, but it didn't work.Not sure what the problem is.

wjdal by Great Neighbour / Super Voisin
  • 235 Views
  • 14 replies
  • 0 Bravos

Resolved! Activation

I was in the middle of activating and something whent wrong but money was taken out and card is not working

TinaCooper by Great Neighbour / Super Voisin
  • 167 Views
  • 7 replies
  • 0 Bravos

Resolved! Not able to activate replacement SIM

I have tried the instructions from the community on how to register new sim. From the profile menu I went to the activate new sim option and entered the new sim card number and hit Save. However the moment I hit save it just refreshes with 0000 and t...

Sreddy by Good Citizen / Bon Citoyen
  • 239 Views
  • 11 replies
  • 0 Bravos