Community

Maintenance?

Is the app under maintenance? I cant login to the app to complete my activation.

No welcome email yet

How long does it take for the welcome email? The app is telling me it is down for maintenance and I am trying to activate my new eSim. Yes, I have been checking my junk and spam folder to see if it has gone there. I have also opened a ticket with a C...

Phone Bill Payment

i am trying to pay my phone bill but it is giving a error on the app and the computer.

Got charged but haven’t been subscribed

I got charged a subscription plan today of 32.77$ but I haven’t been subscribed to public mobile for over a month . I still have the same number but am now with a different provider I even deleted the eSIM the day I switched providers so how am I sti...

How do I get money back

They took two payments this month one from my bank account and one from my account on public how do I get one of them back?

I bought 2 esims and they wouldn't work so I bought a Sim card that would be here in 2 days which it

My phone burned and I've been unable to regain my my old phone number I really need to get into it I

ESIM but bo phone to verify

My old cell is damaged and not repairable. i am unable to verify to with my old cell when trying to use the same phone number for new phone. I keep trying to use my email to verify but it will not give me the option to send verification to email.  I ...

How can I switch back to the $24 5G monthly plan?

Hi therePreviously, I used the $24/moth plan. After I upgrated to the $35/month plan for period of time, I decided to switch back to the previous one. However, in the system, I could not find the $24/month plan. Can you tell me how I can switch back ...

Trying to pay my bill

Why would I call the 611 number it only takes a partial payment and then I have to wait and pay the rest online. I’m trying to pay it all right now online and I can’t find a link. I can’t find anything to pay it and 611 is not helpful can anybody hel...

Login failed

Hello, inadvertently I tried to login to my PM account while the phone was in airplane mode.So I got this message: It appears that your session has timed out while creating your Public Mobile EverSafe ID.Invalid session ID received: 11E5818BF626C65AE...

7B1 Error when trying to call someone

I have already tried1. Restarting phone2. Resetting Network3. Toggling my esim on iphone 17 proNo luck, please help me.

Reaching to public mobile support.

I need help to reach to public mobile support. Somehow I was able to raise a support ticket. And now I am getting email that there is response to it and Our Customer Support Agent is waiting to hear from you. However I am able to access the same conv...

eSim

Do I need to get a new eSim for a new phone only eSim when already have an existing physical sim? 

Cancel

Can not activate and wish to cancel, they have already billed me and took payment but i was unable to get service activation! 

How do I transfer my eSIM card to my new phone?

How do I transfer my old eSIM to my new Phone?

Monthly payment.

How can I replace my credit card with a new one?

Where did my 5Gb rewards add on go?

Hello I purchaced a 5GB data addon (30days) with 5 bonis points a few days ago my data went for 16GB to 21GB available as expected. I checked today and it's back to 16GB for the monthI have currently used 11 GB I don't want to run out before the end ...

people can't call me from their landlines

Seems for awhile now Bell Landlines can't call my cell , started with my dad in Haliburton 3 yrs ago and just recently hear from local people they have tried started about a yr ago here in the north .. Any ideas ? Do I need to get a new sim ? 

Why are customers not allowed to respond to another person's reply anymore?

Now when I try to post a reply to somebody else's response (to a question of mine), Public Mobile's Community message board system states the message has been posted; but then immediately removes it (from the series of messages) so nobody can see it ...

Idea: MMS Voicemail Add-On or Include with 5G plans?

Really missing standard voicemail. The convenience of having a voice memo sent to my text chat from the number directly, is SOOO convenient. Dialing in, even without a pin code, is so outdated.