Locked out of account.

[David123456]

I’m currently locked out of my public mobile account. I’m overseas and I lost access to my email because I can’t send a verification code to my public mobile number. So I don’t have access to my public mobile number or my email I signed up with. I would like to switch it to a different email.

[Dunkman]

@David123456 

Then you will need to contact customer service agent via private message. It may take 1-2 hours to respond.  They will need to confirm the owner of the account and may ask some personal questions to confirm your account.  

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

if you cannot even access email, you will need to open ticket with PM and ask them to help with that

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[Meow]

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Contact agent using the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up by CSA). Click Chatbot - Ticket and type TICKET, then follow prompts. Link to create a ticket will be presented.