Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I chose three options for $55:- 1GB 4G LTE- Unlimited international text- Unlimited provincial talk My credit card was charged $63.24. Upon restarting the phone, I was notified by text that texting was not included in the plan, and upon attempting to...
Is it possible that someone can port out my number without my knowledge or having my informations like PIN number or Account # ?My SIM # got deactivated some time ago . I noticed that I completely lost service and I couldn't connect to network (I hav...
Hello purchase the $8 long distance last week, got charged but somehow it did the service did not come up. First time I have issue with payment. Was on July 11th What should I do next Thnx
last week I had to update my credit card to continue my plan. eventually it went through, but I cannot make calls. when I try to make a payment now it says I can make one when the plan expires. I cannot make calls even locally, I just get a voice mai...
I made wrong move by adding on us texting @ the cost of $8. I would like to add on to get talking and global texting. I don't know for what service I was charged $20/month if I am not able to call or text. If possible put me back to previous plan I h...
Hi everyone, I have a quick question about changing plans. I currently have a $120 90-day pass (renewed in July) that includes:6GB DataUnlimited International TextUnlimited Provincial Talk I am looking to change the Unlimited Provincial Talk to Unlim...
Hello, I just got a new sim card and vouchers. I'm setting up a phone for them. I used the get started button. Put the sim card number, all the infor necceray, name, adress and all. the 2 vouchers numbers and chose a new phone number. When I click...
I made a payment, the money is in my account but my phone is still not working.
I have four add-ons active (including US roaming), but they aren't appearing in my self serve account as active on my main page. When I go to "Plans and Add-ons" I can see them as active, but then when I go to view my usage under "Data & Add-on Usage...
Hi Moderators. Good morning. Yesterday midnight I activated another number for parents use and I was double charged for the 30 day pass (please see screenshot). Please kindly help me correct this issue. Thanks and Best Lewis
Hello, Can someone from PM please help me. Last night I attempted to sign up for a 30 day plan with a cost of $47 per month (plus tax) with autopay. It seems that $53 dollars was charged to my credit card, but under my account it says I owe $74 (sev...
Hi, I ported from Freedom to Public around 3 weeks ago with the $120 per 90 days plan with 12GB day per 3 months, so far the service is good. Thank you. But last night, my phone suddenly received a "Data LImit Notification", saying that my montly da...
Hello everybody, Please come together to celebrate my 1 month of paid non-connectivity with public mobile. This is a first i have expreienced in the Canadian telecom industry, Koodos Public Mobile. I have not been able to receive calls and text since...
Lots of hate on new plans, not entirely sure why, but here are the comparisons to Chatr AUTOPAY PLANSChatr $40, 2GB with autopay, Canada Wide TalkPublic $45 with autopay, 6GB, Canada Wide Talk$5 extra for triple the data, better voice mail, no zones ...
Hi Public Mobile Support, I finally received a new sim card (New Order 123403) after not receiving the original (Order 119485) purchased back on June 22. As previously communicated, since I had to find other means (Kijiji) to get a sim card in order...
Is there a place to view one's exact start date, ie the date used for the loyalty bonus increases? not seeing it anywhere in my self serve
I've enjoyed PM for the last 6 months or so, but alas it is time to leave. I am going to be porting out soon. But for the life of my I can not remember what the 4 digit pin I don't remeber choosing even is. My new carrier needs that for the port. I l...
Hello,I will be heading to the US tomorrow and accidentally got the US Talk, Text, Data Bundle but I realized I wanted the 250MB Data only package. Is it possible to switch? I am not sure how to within the Self-Serve as I don't see the one I got as w...
Anyone tried the 2.5 Mbps service yet? Will it only work on HSPA, or can you go onto LTE if the signal is better (or there is no HSPA)?
Auto-renew is tomorrow. Should be around 170 MB left in my 90-day package (well, at least 100 MB). From what I can tell, it's a bizarre way to tell me that I have no more data. I log into my account, and it looks like data is no longer there. From my...
I would like to view my usage history - which is quite simple using the Self-Serve on the website. However, bad programming makes the page reset quite randomly. I pick a certain date to view, and it'll jump a few pages as requested, and then suddentl...
I set up a new account, created a plan, and initiated a number port during the setup. I paid for 90 days up front during the setup, totalling $150. The number port went through, but I couldn't make or receive any calls or texts. When I logged into my...
"Sorry, we're unable to verify your email address." REALLY???!!! EVEN AFTER YOU SENT ME 2 EMAILS?? Is this a joke? Cannot log in. Cannot reset account password because email not recognized. AMazing. And no call desk. How does this get fixed?
Got ur attention, lolI have been with public mobile since june 2014 & public says for each yr. I stay on as a "Loyal" Customer i will get one dollar taken off my monthly bill up to a max of 4 yrs.Here i am in july 2017 & nothing has been applied ...
Hi,I am Shakeel. I have ordered 10 SIM Cards ( order 123589 ). I got mail but that was open and there were no SIM Cards inside. Please cancel those SIM Cards and issue me new ones. Please this time that should be a priority mail and should be receive...
Hi, When I activated my Public Mobile service and signed up 90-day talk/text/data (6GB) plan for $120, there was a system glitch. At first, the system had displayed my current plan for 30-day pass for $10 with $110 remaining balance under my account...
Hi, I bought a 90 day deal and a SIM card yesturday., but I unlocked my phone only toda. The service works, but I cannot log into my account. Message says: Sorry, your login attempt failed. Please try again. How can I solve this? Thanks!
Long story short I forgot my password for self serve, but when I try to reset it I get an error, "Sorry, we’re unable to verify your email address." I did recently get an activation email from PM, so I know my email address is correct in the system. ...
Hello, everyone. I have a phone that would work on the LTE B7 (2600) but not on LTE B4 (1700/2100 AWS 1)... Public Mobile (Telus) use B4.Rogers and Bell use B7. I'm surprised since Telus, in the past at least, used to ride a lot of the Bell towers to...
My wife and I have been loyal Telus customers for almost all of the last 12 years. A couple of months ago, my wife switched to PM from another carrier we had tried for a few months. We were pleased with the quality of PM's coverage and so I decided...
