[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Who can provide me a Referal code? Thank you.
I have bought a sim card from Walmart.Who can tell me a referal code ? thanks a lot.
Not receiving incoming calls
I just join Public MobileI don’t receive any incoming calls ,they all go to voicemail ,I don’t why !! If anybody can help will appreciate
Add on
I will be travelling from Canada to Jamaica. Is there an add on so I can use my phone/text/data while away?
Resolved! Is Network down?
Location: Walkerton OntarioCannot make or recieve any calls, texts, use data.How do I determine if it is a network issue or not?
re: account active but i can not use it
Please help! I made a payment and i can not use my service! I'm getting very frustrated. This is much harder then it should be. I've paid my money. And using this community is difficult. I can't reach a moderator, because i can't understand how!
Resolved! my account says active even though i can't make or receive calls
I just want my money back the service is terrible
Resolved! New account, still no service after 11 days
Hi. Trying to get service but still not working after 11 days.Day 2 I messaged mod team, 24~48 hour responce times, day 6 they said they talked to a tech and said they fixed things (said my sim was not activated properly?!?) and sent me a survey to c...
Annoying!!! My Account keep Suspended because of wrong US roaming addon automatically purchased
very Annoying!!! My Account keep Suspended because of wrong US roaming addon automatically purchased in each 10 days. then every 10 days later I will lost phone call and text services and have to send the help message to Moderator_Team to wait for ...
No Network
I purchased the Public Mobile sim about three weeks ago, but there's been no network. My phone is compatible with the sim--I checked before purchasing the sim.
Resolved! My ported number is stuck
Hello, I need advice. I tried porting my number over to Public Mobile on Oct 13, since then I have learn that my old provider has cancelled my old account and now my ported number is stuck/failed. I am unable to use the change to new number option on...
Unable to receive incoming calls
Hi there, I just transfered from Fido to Public mobile and for some reason I cannot receive any incoming calls but I can phone out. When someone tries to phone my number it says that my number isn't registered. It is the same number that I used when ...
Resolved! Unable to transfer number from Koodo
I signed up 24 hours ago and had sent all the information to the moderators to have my number transfered from Koodo. I have not received any reply and the number has not been transfered. it says it takes 2-4 hours. What is taking so long?
Resolved! Out of province texts not being received
Hi, I just activated my account and had my number ported over from Vonage. The port was fast and I can phone everyone - local numbers, out of province numbers, and US numbers. However, when I text numbers that are out of province and in the US, they ...
New account with no service.
Hi there, I have a brand new Public Mobile account with a ported number from Freedom Mobile on an unlocked iPhone 7. I have no service. I’ve gone through old threads to try to solve this problem on my own but still no service. This is what I’ve tri...
Resolved! Changed the plan on Day 1, another charge for the full month appeared - normal?
A pretty short story: bought a SIM card for my mother-in-law, $20/month calls only plan, came home, realized she needed text messages to move Whatsapp etc. accounts, so went online and changed the plan to $25/month calls and text messages. On my cred...
Can I still receive calls from "anywhere" with my current plan?
I am only set up with the unlimited international text plan and unlimited provincial talk plan on my Canada cell phone with Public Mobile. When I travel to the USA, I know I can't "make" calls since I am out of the province but can I "receive" calls...
Resolved! out of service for 3 days
Can someone please help!!!!On Oct 16th may phone says my plan was expired but I had money in my account. I sent several messages to MOD and no one responded. Yesterday I decided to select change my plan and it collected another month's payment from...
payment
hi my payment doesnt go through and its showing that decline by card issuer but called my bank they said its public mobile because its showing in their system that everything is good and its trying to take out money but zero dollars... can someone fr...
Cell Phone Trafficking
Came across these rather interesting releases state sideMaybe dangerous to purchase hardware off ebay or whatever for a whileApparently USA prepay carriers are going after people who buy cheap hardware then resell it http://cricketwireless.mediaroom....
Resolved! Walmart Brossard refused to sell me sim
I had a very strange experience today.I wanted to purchase Public Mobile sim at Walmart Brossard.At first the employee refused. He told me that Walmart no longer sells sims without in store activation. I requested to speak with his manager and he ch...
Resolved! Occassionaly can't send/receive text messages
@CS_Agent I am occassionally seeing that some texts of mine are not being received by the person I am sending them to. Alternatively I am also seeing that some of the messages that others are sending to me are not being received on my end.I have no ...
Trouble with Self-Serve
Hi, I'm having trouble with the self-serve account. I have tried to change my plan but when i choose the option it takes me to another link that says "Error". Is there another way to change it online? Thanks
Resolved! Signup process help
I have just purchased a new SIM card and am wanting to activate it with a new plan. I am confused with the activation process. During the signup process I am asked to enter a phone number. Do I just make one up or do I need to have an existing mobile...
Resolved! Disgusting Service
My daughter's plan ends today and she changed the plan 3 days ago and today she is without service for the whole day. After numerous messages via Help and also via Facebook, the PM moderators have chosen to ignore her and do nothing. This is most awf...
I have remaining data usage, my cellular is on but no data!
I was on the bus home yesterday and noticed that I didn't have the LTE/3G sign that I have when my data is on; I thought it was because I might have run out of data for the month, but then when I get home and check my data on PM's website it says tha...
I have question
Hello would I be getting charges If I have free sim Card?? For a whole month
Plan not re-activating
Hi my wife’s had a PM account for 1 month, then it expired for 5 days. She made a payment for amount owing and the balance was enough to activate the plan. After payment the overview page says to ignore the message that the account is suspended if th...
Re: Got the SIM card, signed up, doesn't work
I signed up yesterday and nothinbg is working on my phone, cant send or receive calls, can't even call 611 for support no text nothing
Resolved! Phone erroneously blacklisted, taken off blacklist but I’m still unable to use it
Hello my phone was wrongly listed as lost/stolen by my previous provider, but after I contacted them and was able to show proof of ownership and that it was NOT a stolen device it was taken off the blacklist. Unfortunately I am unable to use my devic...
Porting Number to Lucky Mobile
I have switched services to port my number Lucky Mobile. Please can you unlock my account so I can login to topup the acount to port the number? I have been waiting almost a day now and have messaged the moderators twice.
