Login help.

[cassuusitalo]

I bought a SIM card and a plan with public mobile via Walmart. They set up the account for me and never advised me to make an online account. Now I replaced my SIM card due to the fact I got a new phone and the Walmart associate said they can’t activate it without an online account. So I try to reset it with the email I had originally used but it says it cannot be verified. How can I use my account if no one can access it ? 

[Dunkman]

@cassuusitalo

If you bought a new phone, you can just put the old SIM card to the new phone and it should start working.  That is what I did.  No need to get a new SIM card unless there are problems with the old one or you starting a new number with new phone.  

You will need to set a new self service online account at home.  You will need the email address that the Walmart associate inputed while registering your account.  The Walmart assoicate should have printed off a hardcopy of the registration form for you.  Set up a new account..... need your PM phone number and email addresss.  You will be sent a text and then you can set up the self service account  

[RobertQc]

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@cassuusitalo wrote:

I bought a SIM card and a plan with public mobile via Walmart. They set up the account for me and never advised me to make an online account. Now I replaced my SIM card due to the fact I got a new phone and the Walmart associate said they can’t activate it without an online account. So I try to reset it with the email I had originally used but it says it cannot be verified. How can I use my account if no one can access it ? 

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@cassuusitaloI would contact the mod team and give them all of the information you have, phone number, sim number, address, where you purchased it, etc

Click this to send them a message.

Be warned, response time is terrible, I have been waiting for them to respond to me for 7 days now with no response.