Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
account log in locked. Please help. I need to update my autopay info
Hello @Moderator_Team I accidentally purchased $8 200 mins US/Canada Long distance addon . The addon I wanted was 400mins international long distance. I would like to get that refund or credit . Please advise and Thanks in advance. Please let me know...
I have a public mobile SIM card I was using in 2015 and 2016 for SMS testing. I would like ti re-activate it but it says the Sim card number is invalid. Aslo the forgotten password frature is not working for me. If I try and create a new account u...
Hi Everyone! So, after some deliberation, I've decided to switch to PC Mobile, but for some reason, I have been unable to transfer my number to them. I called them and they said that my number couldn't be released. I know that PC Mobile and PM both u...
I HAVE BEEN TRYING TO GET IN TOUCH WITH SOMEONE ALL DAY ,., MY MOBILE DATA WONT WORK AND IVE ONLY USED 00O01 !!!! WHY WONT IT WORK
Hi, I am on the $120 per 90 day plan from last year. Today my data stopped working around 2pm even though I should have some data left from the 12gb cycle as well as 500mb leftover from an add-on I bought previously. When checking my account online, ...
What do you guys think of pm ?
Hi there, I ran out of data so I decided to buy a 200mb add on. I've paid for it - how come I still can't use my data? Thanks
can i add minutes or text to the $10 for 30 day plan ?
I took advantage of the new plans available. I currently am on the $37, Canada wide, 500mb plan. A new one was advertised as $35, unlimited Canada wide talk, text and 1gb at 3g speed. However, when I looked at my future plan changes, (May 7) it says ...
Any and all help is appreciated. I have a Telus iPhone and have a plan, but recently found myself with a bit of financial difficulties and phone has been cut off. It will get paid again in the next couple weeks, but lived without any phone for the pa...
I've been looking around and I can't find an answer to this... I purchased a sim card last month, and have NOT activated it yet... can I get a refund for it, or just toss it?
@CS_Agent how long i have to wait
I know that I will not be able to send SMS in this plan as its "TALK ONLY". But do I dont recieve SMS as well ? is it ? I keep on getting SMS from operator that you need to acitvate SMS service to recieve SMS as well.
I have autopay set up for my phone plan and it worked last month, but a few days ago I got a text message saying no payment was recieved and my account would be disabled. I went to my account page online and it said the following at the top:"Please d...
HiI need help to check to see if my payment went through and if my account is now active?
Hello. I've been reading on certain posts that pdf invoicing can be requested from a mod and they don't come immediately but they will be e-mailed. The question is there a way to automate that process so that invoicing can be e-mailed monthly in orde...
Question If an account is currently suspended, will the autopay still be processed on renewal date?
I am posting this for people thinking about switching to Public Mobile (PM). I will also post a review once I've been with PM for a month. I had been with Bell since I got a cell phone but over the past few years I have been getting really frustrated...
Hi, from this morning I'm unable to recieve any text messages. MMS messages work fine, however I can't recieve any SMS messages. A quick response and solution would be very much appreciated as this has never happened before, and it's a huge incovenie...
Got a message saying I can get a $35 2G plan when I switch to KoodoIs this a good deal? Will there be other good deals coming? I'm currently on a 90-day 3G plan, which basically is $35 for 1GI already paid for 90 days, if I choose to switch, will I g...
January - I talk to a MOD about my refer a friend reward disappearing. They ask me to answer a few questions to verify my account, which I do. I get told that the issue will be resolved before my next billing cycle in Feb. Feb - Nothing got done. I m...
@Moderator_Team Tried to contact w/ private messaging, said no user by that name. I need my voicemail reset as the extended absence greeting is stuck on. I've researched on the forums, just want it reset. Apparently not supposed to post # here, so ...
I am very frustrated with Public Mobile, I switched to Public mobile back in November of 2017, and followed all the instructions carefully regarding switching my sim car and installing everything properly. I was never able to send texts or receive ca...
Hi all. I was just in to self-serve to change my daughter's plan. Currently on 6 GB per 30 days, but doesn't need that, so changing to 4 GB per 30 days. While there, I noticed that both plans show the same price whether choosing Canada-wide or Provin...
Paid for unlimited canada calling was given unlimited B.C. calling . Upgraded to long distance for 8 dollars and now phone does not receive or call.
Hello, I received prompts on my text messages to repay, when I had set up autopay. However, my plan was not working on the day it was set to expire, so I paid the 3 month amount of 135.00 manually on my account. My phone plan worked again the next da...
Hello, I've searched the knoledgebase and apologize if this is somewhere else, but I'm tasked with investigating if we can move our non-profit organization's phone number (port it?) to public mobile. Telus wants us to buy a phone outright for $750 a...
Woooow I'm not sure I'll be staying with you guys. A port error results in not having a number for another 2 weeks. You have no problem taking money for service I can't use for another 2 weeks. And the excuse given? Haha I don't buy it. Brutal FAIL ...
Hello!1) The $10 plan includes calls all cities in Canada?2) Is this a monthly fee whether I make calls or not?3) Would I get instructions on how to activate my own phone? Thanks, Carolina
