08-15-2018 03:24 PM - edited 01-05-2022 05:23 AM
Hi, I have 2 pablic mobile phones. I'd like to stop payments for one of them. How to do it? I don't have any accounts. is there any phone # I could call?
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06-13-2021 08:42 PM
08-15-2018 05:02 PM
@Vaugh wrote:Thank you for the suggestion. Unfortunately it does not work because I can change payment options only for the phone number from wich I'm calling. I need to stop payments for another cellphone to which I do not have an access right now, thus, I cannot call from it. Do you have any other idea?
Given that you no longer have access to your phone (therefore can't call 611 from it, nor create a "My Account" since it needs you to confirm a code texted to it), I think your only recourse is to privately message the Moderator Team with your details and have them make the account changes for you. Obviously you'll need to provide proof that you own the phone number with the correct PIN, but it would make sense to also include the first/last-4 digits of the autopay credit card as further verification.
08-15-2018 04:00 PM
Thank you for the suggestion. Unfortunately it does not work because I can change payment options only for the phone number from wich I'm calling. I need to stop payments for another cellphone to which I do not have an access right now, thus, I cannot call from it. Do you have any other idea?
08-15-2018 03:56 PM
@Vaugh wrote:On my previous plan I had "My account" and can manage my phone through it. On my current plan there is no such an option.
Is this because the PM account was created by a retailer? You should still be able to link an e-mail address to the phone number and create "My Account" access to it using the Create Account link. I can see the challenge if you use exclusively one e-mail address, as the PM self-serve system doesn't allow for one e-mail address to administer multiple phone numbers/accounts, unfortunately. You'll basically need to use an e-mail provider that allows you to create (or use implied) aliases, or have multiple e-mail accounts. It's a nuisance, I know...
08-15-2018 03:55 PM
@Vaugh, ah, I didn't know that was available - I just assumed everyone went to the page https://selfserve.publicmobile.ca/ and clicked on the Create Account button so they could manage it easily.
Thanks for advising of this.
08-15-2018 03:51 PM
On my previous plan I had "My account" and can manage my phone through it. On my current plan there is no such an option.
08-15-2018 03:49 PM
@CalgaryBen, that *611 is slick 🙂 Not having call centre access as I'm not a Pioneer or Legacy customer, I tend to forget about *611.
It even tells you the time of the AutoPay transaction! My next one is to occur Sept 8 at 2:00 am Eastern!
08-15-2018 03:45 PM
I mean, I do not want Public mobile charge my credit card )
08-15-2018 03:44 PM
@Vaugh what do you mean you don't have accounts? How are you paying for service without an account?
08-15-2018 03:43 PM
@Vaugh wrote:Hi, I have 2 pablic mobile phones. I'd like to stop payments for one of them. How to do it? I don't have any accounts. is there any phone # I could call?
Dial 611 on the phone you want to terminate payments on. You will be greeted by a message telling you if autopay is scheduled, and the time/date that this will occur. At the prompt, press 5 to add/remove auto-pay. Note that you will need to have your 4-digit PIN to proceed.
08-15-2018 03:43 PM
I have an autopayment. How to remove it?
08-15-2018 03:29 PM
@Vaugh, if you have auto pay in the affected account, simply removing it will stop payment. If top up is the payment scheme, do not top up. There are no other special actions required. If there are no funds available to support renewal, the renewal will simply not happen and service will stop.