Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Thanks a lot guys. I've moved over 5 people during this promotion.I don't know what just happened but i moved all 5 in less than half hour. After website form which i've done it through the cellphone the calling , messaging and Data was working in th...
I am currently at province-wide call plan in BC. Can I make a long distance call to Toronto, for example. If yes, how will I be charged? Pay in the next billing cycle? If I travel out of my province, if someone call me, do I get calls?
Filled out self serve request, tweeted and posted on forum and nobody ever responds. Maybe theyou will contact me.Help please
I'm a new PM customet switching from Wind. I was wondering why my data is running under 3G instead of 4G. My current phone is the S7 Edge and i tried adding a network access point, but it didnt solve the problem.Name: Public MobileAPN: sp.mb.comProxy...
My previous plan was the Unlimited Text + Provincial Talk + 6GB for $120. There was a promotion just a couple of weeks ago (Unlimited Text + Provincial Talk + 12GB for $120) I signed up to have my plan changed to that.I switched it, and the "plan det...
Hello, I would like to reset my 4 digit pin. I know that the "Contact Us" section provides webform for me to email Public Mobile that can help me, but it want me to use the email that I used when I activated this SIM card. That email is no longer in...
Thank you very much @Shazia_K for your help and resolving my issue now I can receive calls and my port has been sorted out. You have been very repsonsive today and cooperative. Thanks again
My wife can't send a text through her Ipad, she just gets a "Not Delivered" message after a few minuets.Anyone have any suggestions.......
I can't receive calls . It says mailbox is full when someone tries to call me. Can someone help me? Thanks
Roger said pm didn't port yet. But my account shows the number.Should I just ask Rogers to cancel and it will auto port to pm??
My wife and I have been waiting a week for our numbers to fully port from Fido. We can't receive calls or SMS on our PM SIMs, so have been continuing to use our Fido SIMs in the meantime, as we still have service there. Howerver, we have moved cities...
I activated my SIM card on Monday the 21st for the $40/month talk, text and 4G of data. I was told any SIM cards ordered before or on the 16th could activate after the Sunday deadline, due to no mail delivery on Saturdays. But, I noticed I am being...
I attempted to port my number from Telus but it always failed in the app when I tried to verify. After trying this numerous times and failing each time and sending support requests (and getting no response). I gave up and decided to go to another ca...
I ported my Fongo number (VOIP) 4 days ago. I didn't give my IMEI number. So I am assuming that's the problem for why it didn't work? I already messaged a PM Mod with my IMEI number and the number that I want to port over. I am still waiting for a re...
I attempted to port from Chatr on the 19th of November. I currently do not have service on either sim cards, but am still paying for both Chatr and Public Mobile! I'm about to enter the next billing cycle on my Chatr account. I've sent private messag...
Please help, I was scheduled to change to the 4 GB data / $120 promo plan. The change didn't work properly. I had a $120 balance and no service. UPDATE: Manually changed to the old $120 / 6 GB / Provincial talk and text plan - my balance is $0.00 and...
Looking at My Account, it looks like my port went through and I have the promo plan listed under My Plan.I've been without service from PM for 5 days now and my old Telus sim card has been disconnected, making me unable to send or receive any calls o...
First and foremost, your phone needs to be unlocked. Then, you would probably proceed to the Get Started page, enter your IMEI number (dialing *#06# on your phone will reveal it), only to receive a message like this:Your device should work on our Net...
I ported my number from chatr last Friday. The port is incomplete. I cannot receive incoming calls. My chatr plan will renew soon , and I do not want to pay for 2 incomplete services.I sent a PM to @Shazia_K on Friday. It has not been acknowledged. I...
I got the error message when I entered in the credit card payment which made PM charge me twice ($120x2) on my CC statement. Port was incomplete at first, with no text/calls, and @Shazia_K was able to help me in a timely and efficient manner after I ...
I activated my sim with a failiure (why is there a failiure for so many people anyways?), sent 4 mods PMs and the issue was resolved in two days. That is two days without service, texts, and data. Absolutely ridiculous.Now, I want to port my number f...
I activated my sim with a failiure (why is there a failiure for so many people anyways?), sent 4 mods PMs and the issue was resolved in two days. That is two days without service, texts, and data. Absolutely ridiculous.Now, I want to port my number f...
We have 4 cell phones on a single account with Telus and would like to port a single, specific number from Telus over to PM. I'm new to the game and a little uneasy with all the porting issues that I've been reading on the forums. Just looking for ...
Hey guys, First of all, I searched dozens of thread about tethering not working and none of the proposed solution worked. My spouse and I can't use tethering since we moved to PM.My spouse's phone used to be able to tether with Fido with her OnePlus ...
hi.. many post here on this community are being answered hundreds of times and plenty of working solutions are being offered...isn't it easier to read first before you post your problem and wait for a response? PM is, as the name already said, a carr...
On Nov 19 I activated my SIM, created my account and paid for 3 months service. I put my SIM in my phone and it all seemed good until I realized I'm not recieving phone calls. I have emialed twice and recieved no response. I really would like to fix ...
@Caroline_D @Mary_M @Saray_O @Shazia_K Porting worked fine, used the service for 4 days - now I can't dial out (says I don't have a long distance plan but I am local), no one can dial in. I can can still text and use data please help!
Hi All, Can anyone help?I can no longer log on to my public mobile account (a month back). I ported out due to US needs (have a TN visa) before the roaming add ons came. 1. Do I need a new sim card?2. Sim card is 5$ now? I remember it was free?Please...
Hi, I tried to port over my phone number from Fido but the port has been incomplete for a week now, Both my sim cards have my number, but the Public Mobile sim can not receive any incoming messages/calls, only can send outgoing, my Fido sim works com...
My Activation finnaly went trhough after trying around 10 times but now my friend which i put her number for referal is not seeing my number in the refer a friend reward. is there a way to fix this? She was the one that got me to change to public mob...
