Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi There,I have updated my credit card and topped up my account but now I can't figure out how to renew my phone with the new plan. Any suggestions?
Just activated a PM SIM for LG G4 - phone can make calls, but can't receive them. SMS isn't working either. I went into the settings and manually entered the appropriate coordinates. Data works, but receiving phone calls isn't working. SMS texts aren...
I'm reviewing my January credit card and notice Public Mobile has processed two charges on the same day for the 90 day plan. How do I get someone to reverse the charge?
Hello Forum, I'm trying to get my PublicMobile Account security PIN, Please HELP! Thank you!
Hi,I've gotten locked out my selfserve account and I need to change my payment method online, how can I reset my password?
I have a pay as you go threw koodo it keeps telling me it's invalid when trying to set up account
Hi, How can I buy a SIM + "build your own plan" from abroad. We will visit BC this fall and want to have SIM & plan up and running when we arrive Vancouver
Hello public mobile, my grandfather gave me his old public mobile sim card and it already had a phone number attached to it but im having issues creating a top up account or adding money to it , i cannot also log into the account online, if i could g...
Hi there, my account has been suspended but I was supposed to be on auto pay. I went ahead and topped it up manually but it still isn't reactivating. This is my parents line and they're down in the states right now and I needed to top them off for th...
I purchased a data add on and im not able to use it. What can i do?
My phone number is suspended, with $40 in the account and autopay. How does that happen? My number is 647-xxx-xxxx
We are presently at a Koodo kiosk on the phone with customer service who is accusing us about lying in regard to the 6gb Koodo offer to switch text message. Koodo Rep at kiosk couldn't make them believe it. They are saying it is 4 gb and they never o...
Strange problem here! Apparently a stranger received two missed calls from my phone number today (I got the person to read the number out loud so I know they weren't mistaken). They called me back thinking they missed a call, but I don't have any out...
I purchased the 15 dollar us add-on 5 hours ago, I did the 2 steps, add fund then puchase add on. It showed me it's done right after I clicked confirm button. But until now my account is still showing no add on plan has been purchased.Can any one tak...
I just completed a payment, and chose "amount due" which was 129 after the available funds was 6.00 (my plan is 135) but how come when i checked online banking, it showed that PM took 145.00 instead! Im not understanding why it took more than the amo...
I activated my account on May 10th, 2014. What loyality bonuses can I receive?
Just wanted to fish to all Public Mobile community Happy Good Friday and happy Easter! Enjoy the time with your family and friends!
Usage History show that couple minutes ago I perfomed Outgoing Call to Ontario 7057804001 which I didn't.I have plan with Unlimited Provincial Talk.I don't see any charges on the right side of report (see attached below).But what should I do next?Ma...
Can i switch to the new plan of 30/30 with 1gb data?im currently on 30$ plan with only 500 data.also as the website mentioned that the promotion will end on the start of april, do i have to end my current plan to get onto the 1gb plan?
Hey all, Just a newbie to PM who wants to take a minute and say hello! I was with you PM for several years, however, my husband was the one who took care of the accounts. He's now with Koodo as was I, but the great deals at Public Mobile and flex...
I needed to print a statement or proof of my mobile number for Equifax to update my credit report. I understand that there is no statement of account for prepaid numbers but is there anyway to get a document stating my Public Mobile number? Thank you...
Successfully signed up with PM a few hours ago, but I somehow missed the featured plan (30 days, 1GB data, $30). I looked into changing my plan options in the self-serve, but I guess this plan is for brand new customers only (i.e. since I've already...
I received no warning that my price would increase. However, my price did increase. How can I fix this?
So I wanted to get $30 deal. I saw tweet that first month is free and sim is free as well if we activate in store. I went to two WOW mobile locations( Bramalea city center and shoppers world) both locations denied activating it. They said they can't...
My plan expired. I didnt realize my Visa card was ending (card type was ending) and went to reactivate...It cannot confirm my Visa. I have tried many times. called my Credit Card provider and they told me it should be all good to go now. same problem...
I’m a current customer. I signed up 1 month ago now they are offering a plan 6gb on 3G for 52-2 for autopay that option is not available to change plans. Can I get this offer or do I have to be a new customer. As well I was thinking of hooking up an...
Hi i just activated my sin card and I did not receive the 0 dollars for 30 days. Please help me
Hi, I didn't receive the massage about 6GB for $40 being offered for Koodo switch which my friend have received.The massage said "Public Mobile here. Don't miss out! The $40 6GB offer ends March 31, 2018. Join Koodo and get 6GB of data, unlimited te...
I think I have to post here if I need to unlock my phone? I'm not certain it is unlocked, but I figured it would be a good place to check here. IMEI #: 3525840xxxxxxxxxModel: Nexus 5 Thanks!
I am presently travelling in the USA using the $20 for 10 days plan. When I make a call to Canada a text box comes up with "PUBLIC; CONDITIONAL CALL FORWARDING IS ENABLED".Can any body tell me what this means and why it is there? The calls eventually...
