Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
First, PM fails to honor my community rewards from April. Then, they start sending me surveys asking me why I left. Now, they even lock me out of my own account. I tried logging in as normal and gets denied. Tried changing my password, and gets denie...
Just got a new SIM card and I need to activate it. https://activate.publicmobile.ca/ keeps timing out for me, across different browsers and devices. Is the website down, and is there an expected time before it's back online? Thanks!
Hello Thank you for your time in reading this, my issue is I'm having trouble setting up my email, the direction do not match my setting on my phone and I have forgotten my password, can you please help or know someone one, Thank you, carolyn The ...
I have created my account, my cell number from other carrier has been transferred over, paid for service, account active, blackberry z10 message "SIM NOT DETECTED" Tried the tape, tried all other suggestions, inserted the sim card in friends phone an...
I switched my PM sim card from my iphone to an LG5. But my data isn't working on my LG5 now. I set up the Access Point info as per PM android APN specs (see print screen below/attached) and have re-started as well as turned off and restarted it sever...
How do I make sure my paument activated my plan properly I put my 40 dollars voucher on my account and it still says my plan expires may 30 2018 that doesn't make sense???
Why hasnt autopay taken payment?
Hi all,I am reposting with new information based on Community memebers troublshooting. I recently had to replace my phone, I have the same number, plan, SIM.For some reason for the last two days Ive had limited service but mostly no service at all. B...
Hey folks, Okay, so in my humble opinion, I think that OnePlus is to phone hardware what Public Mobile is to Canadian service providers. Let me explain why I think this with a comparison table: CategoryPublic MobileOnePlusPre-paidPM only offers pre-...
I am traveling in Europe and want to use a local SIM card. I’m a Public Mobile customer and have an iPhone 5s locked to Telus system. Can anyone help me?
I want to switch to Fido. But I set up autopay at PM. I paid next 90 days for $120 mid May. If i switch to fido saying end of May, can i get refund??
I registered this past sunday with public mobile, May 27. Brand new sim card, paid for a $30 plan but it would not activate my cell phone. Told me my phone would not work on the network and this is after i had checked the IMEI to see if it would. At ...
Hi all,I recently had to replace my phone, I have the same number, plan, SIM.For some reason for the last two days Ive had limited service but mostly no service at all. Is anyone else having this issue? Thanks in advance
So, I've been here at Public Mobile for almost 2 years nows. Started on a 30 day plan, province wide calling, with global texting, and 1 GB of 4G Data. $42/30 day. What a steal! Decided I was in love with the service, upgraded to 90 day plan, with...
Cannot log in to my sons account says email not recognized
I am a little concerned as I got an email asking me if I would complete a survey about why I left Public Mobile, I haven't left (and I don't plan on it) My account still appears to be active and so does my service (thankfully!) Just a heads up, and m...
The last time I checked, I was still with PM.Will they prevent me from renewing my plan the next time around?Are they emailing this to me in advance?
Hi there,My plan just renewed (I am on autopay) but I was hoping to change it and ran out of time. The package is exactly the same price but it has different features. When I pick my new plan, it says I have to pay the full amount or wait until my ...
Hello, fido is trying to get my current public mobile number but since my public mobile account ended, the process cant be done. can you please help?
Last year I purchased a new in box phone that was unlocked.Ordered a new public mobile sim and replaced my s2 on my grandfathered PM acct. I'm gifting this phone to my son who's on Virgin.We purchased a new sim and plugged it in the phone.We now get ...
Web is being billed on a daily basis and affecting my 50 minute phone usage. Any way of stopping this? This phone is only being used to phone and not to access web. Will turning on internet in house stop the web charges. Also I signed up for autopa...
Hi, I did a request with all the information needed to port my phone number from Fongo to Public Mobile. It's been 4 hours now, Fongo told me they did not receive any request from Public Mobile. Do you know how much time I should expect the request t...
My beloved Moto G5 jumped out of my pocket, landed on a high-speed conveyer, got sucked into an industrial oven, then got crushed, cooked, and plastic shrink-wrapped by the hydraulic packaging machinery. I wasn't quick enough to retrieve it until it...
I'm not complaining about the speed and not sure how I got 319 Mbps, but I switched from 2gb 3g plan to 2.5gb 3g plan, and decided to do a speed test. I got 319 Mbps. I thought maybe it's wrong, so I checked data usage on my phone (s9+) and also on...
HI Teammy phone service is down for the past 2 hours. I restarted the phone. I put my sim in another phone. NO luck. Whats happening ? Thank you @CS_Agent
I am paying for the “provincial calling” option so that should give me long distance to anywhere within BC but when I try to use it my phone says “sorry, can’t complete your call as you don’t have an active long distance add on”. Does anyone have any...
Seeing a double charge on my method of payment fo April Please look into this when possible
Just got a Xiaomi mi A1, loving it so far but I cant figured out how to get the tethering working.I was able to do it with my zenfone2.My APN setting were detected and data is working fine.I tried to make a new APN like recommended here and I added "...
Recently had switched from another provider and got a message that my number was fully ported and the switch was successful, and account with Telus was closed, but it's still saying "no service" tried restarting and pulled the sim out and put it back...
Hi i purchased a phone card for my daughter from shell but she isnt public mobile. I kept it for myself for when my phone expired so i could top up. Went to go use it this morning and all the a 4 of the numbers are faded off so i cant figure out the ...
