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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to sign in to Account

Unfortunately I forgot my password for an account and when I tried to reset it it told me to contact public mobile. Any help would be appreciated as i need to pay for my plan

Autopay remember to update Visa expiration

They don’t remind you that your visa is expiring and they wouldn’t be able to take the autopayment and then public Mobile puts your cell phone on hold and won’t work untell you make a payment and update your visa expires for more auto pay

Available funds lose autopay??

So I put money in my account and made a payment before the auto pay at end of this month... guess I don’t get auto pay reward this month... i only did did a payment because the wife account didn’t auto pay today and now her account is Suspended and...

Merry Christmas everyone

Enjoy your holidays and keep warm.

How to be Notified/Track new Promos?

I wanted to get some insights to know if there is a way to be notified or track when new promotions come out, whithout having to check in to the forum regularly. Are there any ways to subscribe to the Annoucement area? Are there any ways to subscribe...

Any plan to fix incompatibility with Chrome for Mac OS?

I know this topic has been raised in the Public Lab but since it is an IDEA post there,https://productioncommunity.publicmobile.ca/t5/Public-Lab/Fix-browser-compatibility-on-Google-Chrome-on-macOS/idi-p/181047 I was not sure if it was getting much at...

Resolved! The plan which is $40 2G datas @3G network

Does it has voice mail and call display feature?

Leaving Country

I'm leaving the country for 5 days, will my phone plan and data plan work over in New York?Im ok with my phone plan not working, as long as I have data. But if the data does not work, do I have to buy American version of my plan?

Resolved! Long Distance Calling Questions

Hi, I have unlimited provincial talk and Data Plan. Currently I am in Ontario, looking to head to Vancouver for a trip (5 days) and just wondering if I still have access to Data or is it roaming? Should I get long distance calling add-on?

FDN (Fixed Dial Number) in PM

Hi.How many FDN (Fixed Dial Number) slots are there on PM SIM card?Does PM provide provide PIN2 and PUK2 codes to use FDN? @CS_Agent, please check this as well when you have time. Thank you.

Resolved! Andriod only supports 1 month billing cycle?

Is there a way in android (7.0 Nouget) to change the data cycle from 1 month to 90 days? You can change what day the month begins or ends but I can't figure out how to set the amount of days in a billing cycle. Thanks

Resolved! Data add-on expiration?

Hi.I assume that if I buy data add-on, e.g. 1 GB for $30, it doesn't expire so I can have that as spare data rolled over years if I don't use more data than included into plan every month. That data doesn't expire even if I change plan. Are all these...

Resolved! Reset plan in self service

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Managing-your-data-usage/tac-p/193059/highlight/true#M415 reads:"2. Reset your cycle right know. Your plan will restart today, you pay for the whole plan, and your data is reset. Your next...

Resolved! Temporary discount or marketing trick?

When I go to Plans I see Discount applied for many selection cases. E.g. for Canada-wide plan + Global texts + 500MB base price is $62 but after $25 discount it's $37. It appears as only with those discounts PM's prices are compatitive. So it's impor...

APN settings for tethering and using as modem

Hi. At https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/APN-settings/m-p/30197#M4079 thread it was mentioned that PM subscribers need different settings for data transfers from smartphones and for Wi-Fi tethering.@CS_Agentplease check a...

Resolved! Long distance calls billing based on dialing form?

Taking into account https://productioncommunity.publicmobile.ca/t5/Discussions/If-I-text-or-call-a-local-number-while-they-re-out-of-the/m-p/75588/highlight/true#M19466 is my call always considered long distance if I call +1-area code or only if that...

Incoming international calls

Hi,message at https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Incoming-calls-on-a-canada-wide-plan/m-p/55100/highlight/true#M5675 looks confusing as it states: @Kalla_A wrote:1) The unlimited Canada-wide call plan option will e...

US Roaming Characterization - Without Add-Ons (Pre-Sales Question)

I am considering switching from my current provider *****s. I have been looking for clarification on a few things. Other chains, related to US roaming, has answered some of my questions. I am looking at setting up with the auto payment option for 9...

Resolved! Call & data simultaneously

Hi. After reading https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/LTE-to-3g-when-calling/ta-p/90691 I assume that 3G coverage is available wherever 4g LTE is. So e.g. if I have a phone without 4G LTE support but only with 3G support it ...

Changing home province

Hi.If I use province-only plan and would like to move permanently to other province how do I set different province as home province in my account without changing my number?

Please unlock my phone

Hi, I am traveling abroad and I need my phone unlocked asap please. IMEI xxxxxxxxxxxxxxxxxxxSamsung Galaxy A5 2017 Thanks

Tried to port from Freedom but tells me its rejected right after I enter the number.

Hi all, I'm trying to port my mom's freedom number on to my PM simcard so she can have my plan, however upon entering her number in the porting page, it shows me: We were unable to transfer the phone number you entered. Try one of the following optio...

Resolved! Changing Owner Name of Account

Hi all, First off, Merry Christmas to everyone! Hope everyone have a fabulous and safe holiday! Yesterday, I referred my cousin to sign up for Public Mobile. The phone number that he is going to port over is under his dad's name because he was under...

Resolved! Porting number from koodo

Hey, just switched to public mobile and have an old number from Koodo I'd like to use. Self serve said to contact public mobile. How would I go about transferring the number?

Public mobile keep getting the money from my account

Hi, I ordered two Sim card and an additional plan.I have never used the sim card or the additional plan but Public mobile keep getting the money from my account. I have been trying to contact Public Mobile and it is so inconvenient. I am using only m...

What happened to my port in?

I tried to port in a number from Chatr to my account (that's been active for a couple years) on the 22nd. It's been almost a day; currently, my Chatr sim no longer works but the number on my Public mobile account is still the same as before. Whenever...

Resolved! New phone number & refer a friend

I registered with a new phone number when i signed up with PM. Then i had to change my phone number. When i referred a friend and was trying to enter my phone number when signing up, it says both of my phone number wont work. How do i refer a friend ...

Refer a Friend Reward Disappeard

I just signed up for Public Mobile 30 mins ago. I accidently created the wrong plan for myself - I forgot to add text message. Total accident. But I could see my 1GB bonus data because I was referred to Public Mobile from my brother. Anyway, I rev...

Password

@CS_AgentI tried to use the password reset link yesterday and the nessage said it sent me an email. The only problem is that i only actually got the email at 9:30 am the next day and when i clicked on it it said it was an expired link. So i got frust...

just bought my first walmart sim

Just bought my first walmart sim. went to walmart, asked the sales re for a PM sim, she said we have them locked up and before can sell it to you i have to give you a disclaimer. started off "there is no cutomer service, everything is done online or...

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