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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 72721 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74850 Views
  • 180 replies
  • 32 Bravos

Suggestion: Show Members who are Already Responding

Hi everyone,  I have a suggession to make which I've seen in other forums. Currently when we post a reply we do not know whether some other member is crafting a reply or not. And sometimes when we hit the post button we realize someone has already su...

Cheetah24 by • Town Hero / Héro de la Ville
  • 1353 Views
  • 6 replies
  • 2 Bravos

Resolved! Cannot make a call for same province-wide

I have a plan Talk-Text-Data unlimited provine-wide talk in AB but I don't know how I cannot call my home phone number in same province AB my area code 780, my home phone number area code 825 for AB. Does anyone have a same problem? Thank you @CS_Age...

meocon by • Deputy Mayor / Adjoint au Maire
  • 2397 Views
  • 6 replies
  • 0 Bravos

no service

hi there for some reason my phone is not receiving a signal it just says searching. please help @CS_Agent

mlines by • Great Neighbour / Super Voisin
  • 2877 Views
  • 9 replies
  • 0 Bravos

Resolved! Credit Card declined even after I updated the information

Hi, I'm currently on the phone with my credit card company and they're saying the information I had with public mobile was for an expired card.  I entered my new cards information and I'm still being declined and now my phone is disconnected.   Pleas...

patL by • Good Citizen / Bon Citoyen
  • 4179 Views
  • 9 replies
  • 0 Bravos

Incoming calls

I cant receive coming calls 

Mlouie75 by • Great Neighbour / Super Voisin
  • 1184 Views
  • 2 replies
  • 0 Bravos

Resolved! Continuously getting spam calls even after blocking

This is my business phone and I am continuously getting spam calls, even after I block their number, the spam callers will call me with a different number. How do I fix this and get them to stop calling? It's always those annoying voice automated sys...

lunaeducation by • Great Neighbour / Super Voisin
  • 6585 Views
  • 16 replies
  • 0 Bravos

Resolved! log in

Hi. I can not log in my account. I choose forget my password and enter my email and it's confirme. But I have not received  any massage. What do I do?

NajmeSahami by • Great Neighbour / Super Voisin
  • 1090 Views
  • 1 replies
  • 0 Bravos

Resolved! Is there a shipping conformation email?

I ordered a sim card last Thursday evening (May 17). I haven't recieved the SIM card yet. I wasn't sent a shipping confmation email, either, so I'm wondering if has even been mailed out.

kysulli by • Great Neighbour / Super Voisin
  • 1315 Views
  • 3 replies
  • 0 Bravos

roy hoover is locked out of my account

l am locked out of my account l try forgot my password my my e-mail will not comformation thatto get the link to reset my passowrdl need new link to reset my password if l make payment how l can do that

Tommy1967 by • Good Citizen / Bon Citoyen
  • 1610 Views
  • 6 replies
  • 0 Bravos

How to cancel the account and keep the number

Hi, I just dropped my phone on asphalt, and it's dead now.I would have to get a new one, but because i can't afford hundreds dollars up front, I would have to change my mobile company to somewhere else with tab  But the thing is, it's autopay every 3...

yhb4531 by • Great Neighbour / Super Voisin
  • 3009 Views
  • 6 replies
  • 0 Bravos

Urgent*disconnect service due to invalid credit card

Hi, I recently lost my credit card so had to cancel it which I forgot had auto pay for this service.  Now my phone is disconnected, how do I pay for my plan and get my phone reconnected.  I never register for self serve and not not able to without my...

Help123 by • Great Neighbour / Super Voisin
  • 1588 Views
  • 3 replies
  • 0 Bravos

add unlimited us roaming plan

hi @Brooke_Ci think that you should add a new plan with unlimited us roaming in the plan for the entire month   

Rabbi by • Model Citizen / Citoyen Modèle
  • 2376 Views
  • 6 replies
  • 0 Bravos

Data issue

I am new to public mobile. I signed up for 5GB of data and already the data isn’t working. I don’t know how to find out if I’ve used it all but I have never used 5GB before when I was with Telus so I don’t see that as an issue. I cannot use any data ...

Courtneeyyw by • Great Neighbour / Super Voisin
  • 1472 Views
  • 5 replies
  • 0 Bravos

Resolved! Is PM only for Canada customers?

Is PM only target the Canadian customers not US?  I know of some US friends who are looking to change phone plans

danlee by • Model Citizen / Citoyen Modèle
  • 2015 Views
  • 8 replies
  • 1 Bravos

Can't unlock LG phone

I have an older LG flip phone which had a Rogers SIM but not activated for a few years. I checked and it seems compatible with PM. I inserted a PM SIM and it is asking to unlock the SIM/Phone. I called Rogers and got an unlock code but it keeps sayin...

Regele by • Great Neighbour / Super Voisin
  • 2893 Views
  • 7 replies
  • 0 Bravos

Resolved! Community Rewards Broken

Community badges have been given out over 2 weeks ago, and my community reward still hasn't appeared in my account yet. I tried messaging a moderator and they said it would be fixed in 2-3 days. It's been over a week and still no update.

CalvinW by • Deputy Mayor / Adjoint au Maire
  • 4435 Views
  • 21 replies
  • 0 Bravos

Change plan just after auto-renewal

I wanted to change my plan but it just automatically renewed for 90 days before I did it.  Can I still do it and pay for the new one and get reimbursed for the auto-renewal (or the difference)?Thank you

VG2018 by • Great Neighbour / Super Voisin
  • 886 Views
  • 2 replies
  • 0 Bravos

Resolved! Where to complain about network issues?

Hello. Recently I have been getting some really wierd issues with my Essential phone at work here that previously had no issues about a couple of months ago. I think it may have something to do with the cell tower in the area. The issue is that the n...

ckl by • Town Hero / Héro de la Ville
  • 4295 Views
  • 11 replies
  • 1 Bravos

Data issue

I've had service for 2 plus months and my data has never worked unable to receive or send  texts unless I have wifi access. Please help

ShyDom by • Great Neighbour / Super Voisin
  • 725 Views
  • 2 replies
  • 0 Bravos

Resolved! Glitched account registation after sim pin enetered

Good morning mods and users , yesterday bought a PM sim and the $48 card and was going threw the account registration process when I went back a page to correct a spelling error *after* had already filled out the sim pin and had picked a phone number...

DC1 by • Good Citizen / Bon Citoyen
  • 1541 Views
  • 3 replies
  • 0 Bravos

Resolved! x

eddsdd

dougribble by • Good Citizen / Bon Citoyen
  • 4534 Views
  • 16 replies
  • 1 Bravos

Resolved! texting and local calling issues

Switched plan May 7 to 500 mb, unlimited calling Canada & unlimited texting IntlHave received / sent texts successfully until  around May 14th - however they do not appear on incoming text or outgoing on my usage history since my plan switch on May 7...

BL by • Good Citizen / Bon Citoyen
  • 2568 Views
  • 8 replies
  • 0 Bravos

Resolved! OnePlus 6

I am currently with Telus and want to switch to Public Mobile. I am also shopping for a new phone. Can anyone tell me if a OnePlus 6 (the newest model that was release this week) will work on Public Mobile? I don't want to get a phone that will not w...

joseemgagne by • Good Citizen / Bon Citoyen
  • 8262 Views
  • 20 replies
  • 0 Bravos

reactivation of my plan

i have top up the 48 cad plan but i can't make phone calls or access internet and i lost my 55 cad as payment fee.please resolve my problem and  reactivate my plan.

Eugine9086 by • Great Neighbour / Super Voisin
  • 931 Views
  • 3 replies
  • 0 Bravos

Double charged on CC

Hey can someone please help me, was charged twice on my credit card ( maybe accidentally did the double tap) and payment worked but did not leave a credit for second...what do I do? 

cw2017 by • Great Neighbour / Super Voisin
  • 1080 Views
  • 3 replies
  • 0 Bravos

Koodo Offers

Hi everyone,  Lately I've been seeing some Koodo offers related threads. Just curious and would like to know more about this. Is Public Mobile customers slowly being migrated to Koodo or does anyone know the purpose behind these migrations? I am just...

Cheetah24 by • Town Hero / Héro de la Ville
  • 2016 Views
  • 7 replies
  • 1 Bravos
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