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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My best download speed is 3.80mbps is that good or bad?

ping 68 upload 0.51mbps

@moderator I cannot receive incoming calls since I port the number from Fido

Hi It has been over a week that I cannot get calls even though other functions are fine. I received this message from Public Mobile: "We are experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, cl...

Resolved! Invalid SIM

Hi, During the activation process of the SIM card, I have input all the information until "Step 4 Review Your Order", and I found a typo of the Date of Birth. But there is no option for me to change it in Step 4. So I hit the Previous button to go b...

Forgot password link not working

Hi all,I forgot my password for my account and forgot password link is not working. I tried it by 5 days. Please help me. i also did a private messageThanks in advance.

Restored phone and now it says SIM is unsupported even though it worked before restore

Hey! I restored my iphone to try to get rid of some of the "other" data and when I go to activate it it says the SIM is not supported. I get this message: "The SIM card tha you currently have installed in this Iphone is from a carrier that is not su...

Want to downgrade plan

Hi, I want to downgrade my plan but the website won't let me. It only gives me the option to "top up and reactivate" to me current plan. My renewal date was yesterday and I haven't been able to get it working. How can I downgrade my plan?

I forgot to enter my birthday

How do I go about adding my birthday to my account after it is all set up? I can’t seem to find anything on the topic at all. (Maybe I’m the first person to not see it on the sign up page) I’ve tried what seems like everything and nothing is working....

unable to make phone calls with $10 30 day plan

I've been with public mobile for over 4 years, my previous plan was for $25 unlimited talk province wide and text and just recently decided to switch to the $10 30 day 50 minutes canada wide talk and 50 text msg plan. I am able to send/receive text m...

No News...

Hello! I have contacted à moderator via a private message to know I everything was as I wanted to with my account and my plans. I got two replies but then nothing from my reply from July 25 and my "resuming" from July 28. How is that? Thank you!!! M...

i want to refer a friend

Resolved! I have been locked out of my account

Hello, I've been locked out of my account. Can someone help?

MMS problems

I am hoping that someone here can help me figure out why GoSMS is the only program that is allowing me to use MMS. I have searched everywhere I could find and haven't been able to find what I've done wrong. Ive tried almost all the texting progra...

Smartwatch

I bought a smart watch with SIM card slot for Android phones so I'm not sure if I'm to order new SIM cards and how would you sync it to the plan and number you already have.

I got charged twice!

My Visa was charged twice and I want to know how to get the refund? I got unlimited talking first and then I changed it to unlimited texting and calling. Also, I am new and I did not know. Please help!

Resolved! How much does texting cost if not unlimited in a plan?

Where is all the pricing?

Resolved! Visual Voicemail on Android?

Hello, I have a Pixel XL on Android 8.1, and in the phone app, I have a prompt to activate Visual Voicemail, but it doesn't work. Is this something PM offers or is it there because of a Glitch? It wasn't there when I was on my old provider, Freedom M...

Error while changing my plan

A .NET server issue Edit: image removed for ordinal info protection Issue fixed anyways Edit 2: image re added Post didn't make sense without it

Resolved! Switching to Public Mobile Today!

I have followed the instructions to: 1) get a sim2) activated the sim, setup an activity and setup autopay3) provide my previous Rogers information for switch over. how long does it take the switch over to take effect?

Resolved! Cannot view or change plans; requesting plan change.

upon clicking on the "Try Out More Options"This is the plan I would like to switch to, effective on my next billing cycle.Hello, I attached some images with captions. I would like to switch my plan to the 45$ 5.5GB promotional plan available effectiv...

US roaming package not working, pls help resolve

US roaming package not working, pls help resolve I have purchased the USA talk, text, 250 mb of data. It has not worked and I have now used all my data trying to resolve on the forums. Would you please consider putting a credit for 1 GB of roaming US...

Password Reset Email

I am not receiving the email to reset my password until a few days have passed. By the time I receive the email, the link has expired and I can't reset my password. Moderators_Team - Can you fix this? This is an ongoing issues and I have tried this ...

Cancelled service - Need reimbursement

Hi, I am trying to get a hold of someone that can help me process my reimbursement. I left a message on the page when cancelling on July 21st but no one got back to me. My phone was lost. I cancelled service on the day Public Mobile processed my pay...

Resolved! Some Walmarts Not Selling SIMS Outright

I walked into 2 different Walmarts today and both locations advised they do not sell SIM cards without activating. So I was told they cannot sell me the SIM Card outright. I've seen many other messages on PM with customers complaining about the sam...

Is there some "Back to school Promo Deal" coming up?

Is there some "Back to school Promo Deal" coming up in August? Thanks In Advance..

Resolved! Phone is working: no LTE signal, data or 3G

Hi: I have an iphone 5 and my public mobile account is in good stead (i have lots of data left on my plan). The last 2 days my phone shows no signal or data. While I can connect to wifi (if free or in my home), I can't make calls or use the data I'm ...

Resolved! Dual SIM phone question about voice call quality

I have a new Moto G6 with the dual SIM technology. I have one SIM for PM (personal and data) and one SIM for Bell (provided by my work, text/voice but no data). I just started with PM and so far it's been fine for texts and data. I actually just rec...

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