Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
unable to make calls or receive calls for more than a week, it's weird: there're several calls in the call history list after the issue. but able to send/receive text message. is something wrong with the phone or there's something wrong with the plan...
Hey there, I recently got my password wrong too many times and got locked out of my account. The lock said it would be over in an hour, but it's a day later and I'm still locked out. How can I fix this?Thanks
I just signed up with the 1GB $30 plan which is advertised as 3G data plan. But my phone shows LTE. Two other persons signed up I know of also getting LTE on their phone. Are we getting LTE?
I ordered a new sim card and that card is malfunctioning. It randomly stops working. I have 3 unlocked phones and it malfunctions in all of them. I am requesting a new sim. It's about 2 weeks old and it has given me the message "no sim card installed...
Hello,I went to my account to request a link to reset my password but it's not working. I keep getting this error message (see photo attached) and no email to reset it. I need to get a new sim card immediately because mine got lost. Could someone pl...
I activated my new Public Mobile sim card in store at Walmart on Thursday night (29th) and I still can not receive incoming calls or texts (though I got a completed activation text from Public Mobile). My previous provider was Petro Canada Mobilit...
PMed moderators. No response. Trying to switch over to koodo. No customer service. Website needs to be fixed still as it won't reset to email address. Such a hassle.
Hi bought a sim card at Walmart and activated a new plan today. It seems public mobile must be new to Nova Scotia as many retailers had codes for vouchers but only Canadian Tire gas station was able to actually provide them, as the other retailers (W...
this will let you send photos and receive photos ... so you don't need data on the 25$ plan!data is only required if you want to surf the internet or download movies etc?thanksjust signed up today and wonder if I need the 30$ plan with 1g data.
Hi community! I took up Public's offer to move to Koodo, and moved over my account earlier today. I was planning on activating Koodo, porting over my phone number, and then logging in to my Public Mobile self serve to delete my credit card and turn o...
When I try to activate my SIM, create an account, and set up my payment, I keep getting this:Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed.But according to my ...
Hello, Someone already has my number that I just got from K-Mobile (dealer). I don't understand how to resolve this issue without talking to a customer rep. Please help.
My self serve seems to be super broken. And it's been like this all day. When I go to the "Change Plan" page it looks like this:http://prntscr.com/iz1oow If i do to the addons page, it gives me a 404 error page. I've been trying to get data for my ph...
Can't change my plan .. trying to get 6Gb koodo offer .. please help #=========
Hi There,I have updated my credit card and topped up my account but now I can't figure out how to renew my phone with the new plan. Any suggestions?
Just activated a PM SIM for LG G4 - phone can make calls, but can't receive them. SMS isn't working either. I went into the settings and manually entered the appropriate coordinates. Data works, but receiving phone calls isn't working. SMS texts aren...
I'm reviewing my January credit card and notice Public Mobile has processed two charges on the same day for the 90 day plan. How do I get someone to reverse the charge?
Hello Forum, I'm trying to get my PublicMobile Account security PIN, Please HELP! Thank you!
Hi,I've gotten locked out my selfserve account and I need to change my payment method online, how can I reset my password?
I have a pay as you go threw koodo it keeps telling me it's invalid when trying to set up account
Hi, How can I buy a SIM + "build your own plan" from abroad. We will visit BC this fall and want to have SIM & plan up and running when we arrive Vancouver
Hello public mobile, my grandfather gave me his old public mobile sim card and it already had a phone number attached to it but im having issues creating a top up account or adding money to it , i cannot also log into the account online, if i could g...
Hi there, my account has been suspended but I was supposed to be on auto pay. I went ahead and topped it up manually but it still isn't reactivating. This is my parents line and they're down in the states right now and I needed to top them off for th...
I purchased a data add on and im not able to use it. What can i do?
My phone number is suspended, with $40 in the account and autopay. How does that happen? My number is 647-xxx-xxxx
We are presently at a Koodo kiosk on the phone with customer service who is accusing us about lying in regard to the 6gb Koodo offer to switch text message. Koodo Rep at kiosk couldn't make them believe it. They are saying it is 4 gb and they never o...
Strange problem here! Apparently a stranger received two missed calls from my phone number today (I got the person to read the number out loud so I know they weren't mistaken). They called me back thinking they missed a call, but I don't have any out...
I purchased the 15 dollar us add-on 5 hours ago, I did the 2 steps, add fund then puchase add on. It showed me it's done right after I clicked confirm button. But until now my account is still showing no add on plan has been purchased.Can any one tak...
I just completed a payment, and chose "amount due" which was 129 after the available funds was 6.00 (my plan is 135) but how come when i checked online banking, it showed that PM took 145.00 instead! Im not understanding why it took more than the amo...
