Port Not completed

[tcsingh]

Hello,

I signed up for new $10 plan with new number and next day I ported my number under my PM account. The message popped that port completed. When I log into my account it shows the ported number however when I insert the sim in the phone it still shows the old number. I tried calling my ported number it still goes to Koodo sim.

How long will it take to port my number ?

Also, when when I signed up at London drugs, agent made an error on my DOB month. Can that be corrected as well?

Thanks

[RobertQc]

@tcsinghIf you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over.

If the issue continues you may have a partially completed port, sometimes ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along.  Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

[computergeek541]

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@tcsingh wrote:

Hello,

I signed up for new $10 plan with new number and next day I ported my number under my PM account. The message popped that port completed. When I log into my account it shows the ported number however when I insert the sim in the phone it still shows the old number. I tried calling my ported number it still goes to Koodo sim.

How long will it take to port my number ?

Also, when when I signed up at London drugs, agent made an error on my DOB month. Can that be corrected as well?

Thanks

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The completed or sucessful message on the comptuer screen when activating or doing a number change in self-serve does not mean that the phone number has been ported.  It only means that Public Mobile has received that request and has submitted it to the other carrier. 

As your incoming calls are still going to Koodo, the porting is either not complete or has failed.  I would wait a few hours, but Koodo to Public Mobile number ports sometimes only take a few minutes.

I would ignore the fact that your sim card shows the old Public Mobile (before the port request) phone number in the phone number/about phone information in your phone's sottwware.  It's possible that the network never sent that update to the sim card, but my experience has been at different carriers that it doesn't actually matter what that phone number says (it might just be cosmetic). In fact, for years Wind Mobile never even updated the sim card to reflect the ported in phone number. 

If you don't want to miss any of your phone calls or incoming text messages, you'll have to keep using your Koodo sim card at least for now.

Make sure you have the Koodo account number handy.  That one piece of information is much better to use for number porting than IMEI or account PIN, and it's usually better to just use the account number without either of the other two.   

If after a few hours, the number port hasn't finished, you'll have no choice but to contact Moderator_Team to re-request another number portability request, and/or to look into what went wrong the first time.

Out of curiosity, is this number coming from a Koodo prepaid or postpaid account?