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porting a very old Telus/Clearnet number to my phone...

Dandee1
Good Citizen / Bon Citoyen

need a Customer Service Agent to do this.

9 REPLIES 9

Dandee1
Good Citizen / Bon Citoyen

As of 12:30 today, March 7, the number porting has worked. Part of the problem stemmed from my poor typing skills, as one digit was incorrect for the old Windows phone, when answering to the agent's queries. Also, the purchase of ClearNet, by Telus, resulted in the loss of features. One feature that did not exist in 1998 - text messaging - was enabled for a short period of time, then changed to receive-only, when paper invoices stopped (breaking the original agreement, and the price for phone services).


@BKNS27 wrote:

@Dandee1 

You can only activate and port in with the PM app now. You can’t port over online anymore.

 


All activations are done online. The Public Mobile app must have an online connection to work.  Also, number porting can still be done using the Public Mobile self serve website.

@Dandee1 

You can only activate and port in with the PM app now. You can’t port over online anymore.

 

Dandee1
Good Citizen / Bon Citoyen

A customer Service Agent is currently working on porting this old number.

Dandee1
Good Citizen / Bon Citoyen

Yesterday's effort to use the automatic porting procedure, before being offered a new number, met with failure. Further adventures through the automated system ended in an ongoing "system maintenance" error.

Dandee1
Good Citizen / Bon Citoyen

The old Telus number is still active. Since porting of it was refused by the automated system yesterday, I took out the temporary new number and proceeded to ask for Customer Support assistance today. The old Windows phone will not download apps, if that is what is meant.

BKNS27
Mayor / Maire

@Dandee1 

It doesn’t matter how old your Telus/Clearnet number is. What matters…is the number currently working and active on your phone?

If you cancelled the number, it will be returned to Telus/Clearnet and there is a slim chance you can get it back.

If it is still active then download the PM app on your phone and pickup a SIM card or eSIM (if the phone is eSIM compatible) and start the porting process on the app.

hTideGnow
Mayor / Maire

hi @Dandee1 

porting in? old or new number should not matter.  What error you got?

but if you like, you can ask PM support agent for help

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespag

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