03-06-2025
01:08 PM
- last edited on
03-06-2025
04:25 PM
by
computergeek541
03-07-2025 01:28 PM
As of 12:30 today, March 7, the number porting has worked. Part of the problem stemmed from my poor typing skills, as one digit was incorrect for the old Windows phone, when answering to the agent's queries. Also, the purchase of ClearNet, by Telus, resulted in the loss of features. One feature that did not exist in 1998 - text messaging - was enabled for a short period of time, then changed to receive-only, when paper invoices stopped (breaking the original agreement, and the price for phone services).
03-06-2025 04:27 PM - edited 03-06-2025 04:28 PM
03-06-2025 02:29 PM
03-06-2025 02:28 PM - edited 03-06-2025 02:28 PM
03-06-2025 02:10 PM
A customer Service Agent is currently working on porting this old number.
03-06-2025 02:08 PM
Yesterday's effort to use the automatic porting procedure, before being offered a new number, met with failure. Further adventures through the automated system ended in an ongoing "system maintenance" error.
03-06-2025 01:55 PM
The old Telus number is still active. Since porting of it was refused by the automated system yesterday, I took out the temporary new number and proceeded to ask for Customer Support assistance today. The old Windows phone will not download apps, if that is what is meant.
03-06-2025 01:47 PM
It doesn’t matter how old your Telus/Clearnet number is. What matters…is the number currently working and active on your phone?
If you cancelled the number, it will be returned to Telus/Clearnet and there is a slim chance you can get it back.
If it is still active then download the PM app on your phone and pickup a SIM card or eSIM (if the phone is eSIM compatible) and start the porting process on the app.
03-06-2025 01:10 PM
hi @Dandee1
porting in? old or new number should not matter. What error you got?
but if you like, you can ask PM support agent for help
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespag