Charged twice when only meant to pay for 1 month of plan.

[zzntt]

I have a simple unlimited talk/text plan that is $25/mo. I am up to date and was only owing $25, and paid the $25 manually. I never got service until I paid again and was charged twice when I only wanted the 1 month. I did not want to spend this much on my phone this month as I am already struggling financially.

[220lr]

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@zzntt wrote:

I have a simple unlimited talk/text plan that is $25/mo. I am up to date and was only owing $25, and paid the $25 manually. I never got service until I paid again and was charged twice when I only wanted the 1 month. I did not want to spend this much on my phone this month as I am already struggling financially.

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This happened to me as well in the recent past. I got charged about $240+ and didn't get a refund as it's a prepaid service. The mod team will credit your account and it will appear as a balance. 

[vp6853]

Since you paid twice, you should have $25 credit in your account to use next month.

If you need the money back and just paid recently, contact the Moderator Team

Just a warning that they are swamped right now, so it could take a day or two to resolve it.

[jp2]

To talk to an employee about extra charges you need to send a private message to the mods 

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• Click here to send them a private message. 

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