12-24-2024 10:47 PM
Hi
I noticed in November that I was billed twice - once on November 10 and again on November 12. Can you please let me know why I was charged twice. My subscription is $15/month
Thank you
12-24-2024 10:48 PM - edited 12-24-2024 10:49 PM
@jonreider wrote:Hi
I noticed in November that I was billed twice - once on November 10 and again on November 12. Can you please let me know why I was charged twice. My subscription is $15/month
Thank you
Hey @jonreider
We're all customers like you. Here is how you contact customer service. They will offer you a "credit" to your account. But you do have the right to a refund which can take up to 3 weeks to be returned. A credit may be a better option and is done within 24 hours.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437