Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am thinking of buying the Samsung watch 6 LTE version so I can go for a run without bringing my phone with me. I would like to be able to answer calls and text messages without my phone. Says the watch will work on Telus network. Does that mean...
Hi, does anyone know (not guessing please) if all Public Sim Cards are 5 G Enabled, or are some not? I bought a Sim card at a Telus shop and I can't get 5G on my Samsung Galaxy S20 FE 5G phone, while living and travelling in a 5G area.
Is there any way too add more phone number under the same account?
hello i just activated my service yesterday and i wasn't able to successfully activate my esim because when it asked me to confirm my phone number transfer from old phone i had to exit the app and tried to reply but the reply was not delivered and i ...
Hi PM community I'm a new subscriber starting today and have a few questions but for some reason when I try to submit a ticket to chat with an agent it just sends me on an endless loop. Gives me an error. Was able to chat with agent no problem prio...
I changed to the black Friday $34 40gb plan set to take effect on renewal and not only do I no longer see it available in my account, I cant see the option to use the current promotion for the same option when I'm logged in. Anyway to confirm my acco...
I am switching to PM and the app is asking for a verification code sent to my phone number however I am not receiving any messages.
When I log in through eversafe, there seems to be no way to access my account. How do I check my payments, call history and other personal information? Step by step instructions would help, but there is not dropdown window or option when I log in. Is...
Hello again, community!(Note: @CanadianNerd and @CanadianNerd2 are both me...)Yesterday, as per @Handy1's suggestion, I created this 2nd account in order to make sure I'd get the $34/month for 40GB @5G offer, because last week I signed up for the $34...
Hello.I'm trying to activate my wife's phone from Fido to PM.I was told PM can't transfer the number from the previous provider since I canceled before activation.Would it be possible to use the same number as the one I used before?or should I have a...
Hello, I can’t seem to figure out where to go to send a ticket. thanks for your help!
I ordered a SIM card, but is it possible to change the shipping address?
Hello! If choose to change my subscription à renewal, does it lock the promotion? Per exemple if I choose the 40Gb for $34 will it be lock or if it changes back to 20Gb is that what will be apply at my next renewal? thank you!
I got Public Mobile last night because of the $34 dollar 40 gb plan and tried switching over from Freedom Mobile. I only got the port over request once and I replied immediately, and said it would take maybe up to 5 hours. I called Freedom this morni...
Hello all,hoping the community at large can clarify a couple of points for me with respect to international minute add-ons… specifically thinking UK minutes.1) are add-ons one time purchases, or are these recurring monthly additions to your subscript...
Hello,I've been subscribed the Text and Talk plan $15/month since July 2023. I set up auto payment using credit card since then, but I don't get any $2.00 off on my bill.Is this promotion still available?Thanks,
I've already sent a message over to CS_Agent, however no response for a day. Is there anyone that can assist? Unable to receive incoming texts or calls at all.
I've registered with Public and Tranfered my number but it's not working
People on redflagdeals mentioned how bad customer support was with public but never would I have imagined it meant no actual customer support..I made a new account and bought the plan, My e-Sim is not working and i tried rescanning the QR code multip...
I just signed up $34/month for 40G plan. However, it is a monthly plan. How can I switch it to 90 days plan?
Hey everyone,Like many people, I purchased the $34mo/40gb plan this past weekend but didn’t realize the SIM card could take up to 2-3 weeks to arrive. I already reached out to CS via PM yesterday but haven’t received a response yet. I’ve seen suggest...
Hello everyone,I have a question about a situation I'm currently in. I'm subscribed to a 90-day package, and I recently came across a Black Friday deal that caught my interest. I've opted for this deal, which is set to activate on my next renewal dat...
Why am I still getting charged on my card when I cancelled my subscription and removed my card
Hi I am new to Public Mobile. On November 25th I've purchased the subscription of 40 GB Data at 5G Speed for $40 and already paid for it, but on November 27th I saw the Cyber Monday deal so ended up purchasing that too and activated my plan using tha...
After porting my number, eSIM shows PM temporary #, not my ported ph#. Thanks
You need to cancel my att that I never ordered from you and your taking money out of my account and it’s retarted
Is it possible to switch from a physical sim to an eSIM?
I selected esim at checkout and my phone isnt combatible so i bought a sim card. People keep telling me to add it into profile settings but there is no option to in my case. I tried posting a picture but it's to big apparently. I messaged cs yesterda...
No service (SOS). “ LTE Calls Turned OffPublic Mobile has turned off LTE calls on your account.” This started last night. I am a new customer, but it was working fine before this. Can neither call or text. My payments/plan are up to date when I look ...
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