5 hours ago
I would like to transfer my paid subscription to my physical sim. My current phone is not e sim compatible and i already paid for the subscription. I have a physical sim now, I need help transfer the service.
Solved! Go to Solution.
4 hours ago
@joshi1 wrote:I am a new customer so i do not have access to the profile section. The application shows that i have an incomplete esim registration. Nothing else.
Then you will need to contact customer service agent.
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Expect 1-2 hour wait time for response.
5 hours ago
I am a new customer so i do not have access to the profile section. The application shows that i have an incomplete esim registration. Nothing else.
5 hours ago
If you have the app on your phone, you can go to Account>Change your Sim Card>Enter your 19 Digit Sim Card>Click Change Sim Card
5 hours ago
More details would be helpful.
Are you a new customer who just activated an eSIM, but your phone is not compatible? Now are you trying to switch to physical SIM card?
Or are you an existing customer with an eSIM phone? Now want to switch to physical SIM card?
5 hours ago
@joshi1 If your able to log into your account just go to profile and sim swap the number . If you can’t log into get support to sim swap the number for you
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
5 hours ago - last edited 5 hours ago
@joshi1 Log into your self-serve account and go onto your Profile tab and there you can update the associated SIM card.
if you’re unable to receive a two factor authentication code, tap “didn’t get the code?” and have it sent to the associated email for the account