Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,I can't seem to port my Koodo number to Public Mobile. The CS Agent says my number is not portable. I followed all the instructions as per the process but alas, no joy. Anyone have any solutions?
Hi, I tried to transfer my phone number from my current provider to public mobile and I entered the wrong account number associated with my current provider by mistake
I had seen a 29$ offer from public mobile for 20gb Canada+US+Mexico for $29/month.The original plan is $39, you get $5 off for auto-payment (indefinitely) and another $5 off as a promo (for 18 months) Also, activation fees are waived after 18 months ...
Tried switching to Public Mobile today. On the payment screen, after adding my credit card, it said my payment was successful, but there was a 'Configuration Error' (error 820).There was a link provided to 'submit a ticket' to have it resolved, but c...
Says "subscription not activated" I am a new subscriber, chose to use an esim, and transfer existing number from Koodo. My credit card has been charged, but I cannot get anywhere from the "Subscription not Activated" page. I submitted a ticket, but n...
Hello, i signed up using a referral code, but I don't see the credit being applied. The person who sent me the referral code also noticed that she didn't receive any notifications that I used her referral code to signup
Hey, I bought a mobile deal using the correct postal code etc. plus checked the coverage of my area prior. Afterwards I wanted to install the app to activate my deal, but it says it’s not available right now and that it’s probably because my location...
I have been having issues with tying to park my Public Mobile number with VOIP. The process has been an ongoing drawn out affair with blame being put on "upstream providers" of PM and VOIP not communicating. This has resulted in extra payments on b...
Hello, it’s been over 4 hrs… and I still can’t text or call, but data works..my iMessage / FaceTime still says Verifying..an email mentioned a temporary phone number?? thanks
Went through eSim process and everything seemed fine. Received a message that eSim was not activating. Tried again with QR code a few times and did not work. Can I just eplace eSim with a physical SIM card?
I just transferred from Telus. They have completed the transfer on their end. But I was just told that transfer couldn't be completed by Public. And I'm unable to log in. And there's no customer support. And I don't have service. What do I do?
I have changed the payments to another card on my plan as my previous card was compromised and cancelled. Now because of that my phone will not reactivate. I have 4 different phones and can not use any of them??? ThanksAdam xxx-xxx-xxxx
I want to cancel my account but cant do it online as account stuck in activation process. No sim card.. mail strikeCs agent says to get card from store or Amazon then conclude process.Doesn't understand/acknowledge that I just want out
Hey trying to help my parents out. We have one main question. Right now they share a bell mobility account for both their cell phones. They both want to switch to PM at separate times (with keeping their old numbers) but is that possible if they are ...
Hello, I just signed up a few moments ago and the 50% off for 3 months code did not take. My code is xxxxxxxxxxxx, it showed it as accepted but I am being charged full amount.Can someone adjust this manually please and apply the promotion? Thanks
So, my iPhone 8 finally seems to have died. I looked around for a good deal to purchase a new iPhone outright, but I was able to get a much better deal on phone if I signed up with TELUS. My question is what my best path forward with the idea I woul...
It’s my first Black Friday as Public Mobile customer. I’m curious to hear your thoughts on what to expect? As many assumed, the actual Black Friday brought an update to Black Friday deals on some providers. Fido/Koodo/Virgin are now offering $34/60Gb...
Hello everyone,Does Public Mobile have VoLTE? A lot of people on here say they do, but I can't find the setting to turn it on. I have an iPhone 14, and it is VoLTE compatible with the TELUS VoLTE network.
Hi Guys, I am having an issue when I am trying to port my number from Public to Telus but unable to do it. Tried to call Telus and they said this number is not active on Public Mobile. I am receiving and dialing call from this number without any issu...
My account got suspended but there is no way using myaccount to make one time payment. I don't know my 4-digit pin (I reached out to an agent in a separate inquiry to reset this) and the instruction provided on the public mobile website is not accura...
Hello, I had 500 minutes bonus intl calls before I used to call Morocco many times. recently it stopped working, I now have an unused 500 minutes bonus, each time I try it tels me “5B1 you have reached a number that is not equipped to receive phone c...
