Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What service are you referring too? I have two deductions every month for my cell phone and my home phone both of which were paid, please advise.
Here we go again! This is the second time in 3 months that PM said they didn’t get my payment and I have auto payment. And my payment isn’t due till August 12th but they suspended my phone till I give payment! I just wish I was able to talk to som...
Since June I have been charged double for my monthly subscriptions. I see Public Mobile Self-Ser Edmonton, AB and Public Mobile, BC. Both charging 16.65. Why is this the case?
So, we were told we would get to keep our accumulated and valuable rewards we have collected over the years until we use them up and we also keep the $1. savings/customer we brought PM over the years. It seems you lied to us so we wouldn’t use those...
and now I am locked out of all the low price rates. Is there a way to subscribe to the 23 dollar 4G 6MB plan?Thanks Bill
Has anyone ported their 905 number from ANVEO voip service.I have my "landline" with them. I don't see ANVEO as one of the providers. I believe they are part of Fibernetics.thanks,
I also received a possibly fraudulent email saying that my account was suspended due to non payment although it was paid. Does this mean that my email has been leaked in connection to my Public Mobile account or is there a glitch in the Public Mobile...
My husband received an email that his Public Mobile account was suspended due to non-payment. He logged into his account and everything looks fine. The payment was taken yesterday. His service still seems to be active. How can we tell if there really...
Hi,Can I get help transfer my number from the old phone to the new one? I have attempted several times but it showed “failed, need to contact public mobile”. Thanks,Hoang
I got an email that my service has been put on hold, but payment came off my credit card today. I checked my account and it shows I am paid. I see other people have the same question. What is going on?
I received and email about late payment and that my service would be put on hold. However, not sure how i can have a late payment when you guys have my credit card on file and have had no problem charging me for years now. Further, i just logged in...
Hi I got an email today saying Your Public Mobile service has been put on hold. I checked my account online, payment just went through today for my pre authorized payment. My credit card is also charged today. What should I do and why am I receiving ...
Worst company to deal with. Won't let me into my account to close it. Keeps just asking me to pick a plan.
Is the special offer in addition to the $25 per month I currently pay for unlimited Canada wide calling and unlimited international texting or does $27 per month include the data being offered as well as my current calling and texting as described ab...
No more $15 plan?No more quarterly plan that works out to $19 a month with 3gb per month?I realize there will be changes but will they actually reduce customers? I would like to move up a bit but there’s nothing there to attract me.
The New Plans are:$19 1GB 4G Plan (Unchanged)$23 6GB 4G Plan (Unchanged)$30 15GB 4G Plan (Unchanged)$34 15GB 5G Canada-US Plan (Unchanged)$34 50GB 5G Plan (Unchanged)$39 80GB 5G Plan (REMOVED)$39 50GB 5G Canada-US Plan (Unchanged)$44 80GB 5G Canada-U...
Need assistance with getting discounts applied to bill. Registered and got charged full amount (promo/referral didn’t seem to apply). No physical support line? Chat bot give a run around.
I have signed in, found where I need to key the info, but CANNOT KEY IN THE INFO. WHY??? this is the third time I ask question and nobody is helping me. I have a new card and need to key in new expiryt date or payment will not go through.
Hi, I recently switched to the OnePlus Nord N30 5g and MMS messaging is no longer working. I've made sure that the APN settings are correct. Is there anything else I need to do?
Hi i tried to port my number out yesterday to PC Mobile and it didnt work. I had no service or phone then 6 hours or so later at 9:15 i get an email welcoming me to public mobile as if my number was portes back to here. My subscription expired today ...
I set up mine and my sons accounts using different email addresses. Now I can't remember what email I used for his account and I need to change billing information.
Can't access my phone messages
I am a new customer. I signed up yesterday using a friend's referral code. I was supposed to receive a $10 bill credit. Where is it? There is no mention of it on my account. Why not?
HiI've purchase some long distance time but I've been charged twice but I've only made one purchase. How can I resolve this, please?
I am new to PM. I signed up yesterday and I used a relative's referral code. I was supposed to receive a one time $10 bill credit. Where is it? Where can I confirm that it has been applied to my account? So far I see nothing!
I tried to make a credit card payment in my account profile but only have me the option to redeem payment voucher. When I dialed *611 and chose option to make a payment using my registered credit card it asked me for a four digit account pin that I d...
I have $25 1G data plan and signed up for auto credit card payment. Just noticed from my credit card statement that the same payment for this plan was charged twice every month since January 2023. One was charged on 5th of the month and the other was...
I messed up transferring my wife's number to a new account at Public Mobile. I pulled the sim card before responding to the message from Telus authorizing the transfer. Now I cannot submit a ticket to Public Mobile because the line where the ticket a...
Hi @softech, I have been banging my head against a wall for a couple days since I realized my Holiday/ Promo/ Bonus data was being sapped out before the Loyalty Bonus Data (which actually expired yesterday with about 5Gb still leftover and unusable b...
How do you add your own avatar to your ID?
