Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Number transfer

@members Was with Bell did the number transfer hours ago my iPhone still isn’t working can’t send iMessages or get calls does it really take five hours to have it all working ?

Wrong number Porter to SIM card

I am signing up for public mobile and porting my number from Rogers. I received the SIM card and activated it but it seems the wrong number was ported. (They are only different by one digit). How can I redo the porting of the number with the right nu...

Calls not working in USA

My voice calls aren't going through in USA. I try to make a call, but after a few seconds it ends without dialing. I have data in USA that works.I thought my regular plan covered this and I also purchased an add on to see if that would fix it.

PM eSIM Compatibility with US iPhone 15

Hi,CS suggested that the problem I'm facing might be due to the fact that my iPhone 15 Pro max purchased in the US is not compatible with Canada's esim. Is this true? I purchased unlocked directly from Apple store. Does anyone have similar experience...

Travelling to US

Hi all, and thanks in advance for any help you may provide. My daughter is travelling to the US later this month. She is on the 75 GB Canada/US plan. She has an iPhone 12, and I have roaming enabled on the phone. From what I read, VoLTE is automatica...

Frais supplémentaires

Moved to French support

Can not compete activation esim Not installed

I signed up yesterday and went to activate service in the app. picked phone number and got a message ESIM not installed. I retried the 3 times now only get a contact support. I have iPhone 13 Pro max and have a physical sim already active with anot...

Resolved! iPhone saying my number will expire.

I switched over to Public a month ago and haven’t had any issues however my iPhone is always saying my number will expire in x number of days since it ‘isn’t associated with this phone’. This notification resets every few days or so. I transferred th...

Apple watch

@Members Wondering how to bring over my Apple Watch? Forum says Apple Watches not supported, so how do I use it?

Phone Number Not Eligible To Port

been trying to port my freedom mobile number over to public mobile since 5pm, currently 12:41am. probably the most brutal migration process ever. ive been having problems with porting and need to transfer number asap, where can i reach someone able t...

Anyone know if public will work on a Oneplus 7 pro gm1913, pixel 4xl or pixel 6?

Anyone know if public will work on a Oneplus 7 pro gm1913, pixel 4xl or pixel 6? Any advice would be appreciated. I am on a google pixel 3xl right now but switching phones.

Texta

Group texts and some attachments not coming through anymore on xp8800 sonim phone. Any idea what I turned off or on

Voice sounds like robots

When speaking on speakerphone voices sound, I'll pixelated and cut out and sound robotic.

30 GB data gift with day limit???

Why is there a usage day limit on this "gift". First by forcing me into public points I'm paying $7 more on my plan that is already incredibly minimal and on top of that I am getting this insulting "gift" that I better use before it runs out. A provi...

Business plans

Looking to get cell phones and plans for a few employees. Who can I talk to about that?

billing issue. March billing does not reflect updated plan.

switched $34.00 plan in February to take effect on 25March 2024. plans updated on 25March to $34.00 but credit card charge did not reflect the change and was charge $45.20please update the new payment plan

This is xxxxxxxxxxxxxxxx

duplicate thread

Activate ESIM

I’ve recently subscribed to your service and am working to activate the ESIM. There is an error every time I attempt to do so.

eSim Stuck at "Activating..." for US-bought iPhone 15 Pro Max

Hi, I purchased an iPhone 15 pro max (no physical sim slot) during my trip to the US and now I'm trying to transfer my PM sim over. My previous iphone has a PM physical sim card. I already bought the new eSim and scanned the QR code but right now it'...

Need to reissue number porting

HiI used incorrect porting information and public mobile needs to change my account # for Bell mobility to port my number over

Unable to obtain EverSafe 6 digit text since Telus (old provider) deleted my old account

Hi,I need to get registered with EverSafe, but Telus has already killed my old account. I'm transferring my number, and PM wants to text me a 6 digit, but I'm unable to receive it. How can I get PM to email it to me. It's not an option - just "res...

Resolved! Can't send/receive picture message?

Hello,I can't seem to send or receive picture messages. My plan is unlimited messages so I know it's covered and I have compared my APN settings as was mentioned in one of the other posts. Still no luck. My wifi and data are both on and functional. A...

talk and text canada and US but no us cell service

I baught a canada and us talk and text plan but I dont have US cell service

call to voice message

I can not receive calls , goes straight to voice mail

Flip Phone that can only take incoming calls

Hello!Is it possible to get a plan or change a setting where I can get a flip phone on a plan that CAN'T make outgoing calls? It can only accept incoming calls. Even preferably only incoming calls from certain numbers?Thanks

Esim not installed (step 6)

Hi,I can’t install e sim on Public mobile app.Something didn’t go right while installing esim.what should i do next?

Esim activation failed

I am new to Public mobile, created my account, paid for the plan, chose Esim. Then when I try to set it up through the app, it failed and 3 attempts gone. So now whatever I do it won't let me activate my esim. I did not receive a QR code, what to do ...

Trying to connect my new sim card

Hello I can call with my new card however I cannot receive calls , any idea

Resolved! Can’t call or receive calls

Hello,I recently changed my public mobile plan online, from a Canada plan to a Canada-USA plan right before I travelled to the USA (on Sunday). For the first half a day or so the calling worked fine, but now if I try to call it hangs up immediately a...

Need help to install esim

Hi where can I get info in esim install on iPhone 11

Community

Forum Posts