Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Joined PM today and ported my number over from another provider. Texting does not work despite all the recommended solutions from APN settings to swapping sim car to another phone, rebooting, etc etc. It's been about 10 hrs since I ported. Missing ...
Hi! Anyone else have an issue with dropped calls? I find that when I'm on the phone for over 15 minutes, my call sometimes gets dropped. Not sure why! It's happened at least 5 times over the past three months. Not too often and overall not an is...
Has anyone heard any upcoming news about future roaming outside of CAN/ USA?Hopefully this feature becomes available especially for the Caribbean.Just want to avoid adding an additional esim to my phone. I would also wish for wifi calling
The plan I had renewed yesterday I haven't used my phone and it tells me I've used 16 to get gigs of data already I don't get it how is that possible.,?
Hi,I have a $34/Month 50 GB data subscription. I have changed my old iphone (iphone 6) to iphone 15 plus. Iam unable to transfer SIM from old phine due to incompatibility of the operating systems. Can you arrange eSIM or the QR code to activate my ne...
Idk what happened but my sms has been broken since switching to public, iMessage was working for a few days but within the last few hours has stopped working and my number has gone back to trying to activate my number for iMessage. Should I call back...
Android users can send me whatever just fine, and when i chat in multiple "group texts" they all seems to work fine when everyone is on android.However, nobody like 10 plus people so far, can send me pictures or group texts, they show up as a "downlo...
Is this normal? I run a speed test without hotspot on and off. I'll hit up to 40mbps with hotspot off and barely 1mbps with it on. This is unacceptable for me as I use my data for work. Can someone confirm?
Hi everyone, I'm incredibly frustrated as I wanted to move over from Fido to Public, having heard great things. I was able to complete all steps for pre-activation UP UNTIL I was asked to "Scan this QR code to quickly download the app and finalize yo...
Every time I make a call that is any longer than 1-2 hours, it cuts my call off, and it's constantly doing it. I need to know what is happening or how I can get this fixed. I was even on call with the cra and I been waiting for an hour with them and ...
I inserted the SIM into the phone prior to the transfer being completed now cannot get my phone to work
Are there options to add data for trips to Europe?
How do I create a ticket
Is there issues payin
I am new to smartphones, just got my first. Activated my public mobile account a month ago, but haven't been able to get my data portion to work except when on WiFi. Phone works, but can't get text or email until I get connected to WiFi. Any thoughts...
I want some clarification on the topic. I received an email stating I have received a "Top 10%" badge for the month of March.If I understand the system correctly (as per solution posted by @hTideGnow) , I will be getting $5/5 points as a reward appl...
Here I thought the issue was due to me using a BLACKBERRY Z30, and now I see that its not just me, but PUBLIC MOBILE / TELUS MOBILITY just arbitrarily decided to shut down access to the most important part of mobility life, with some excuse such as c...
Hi there; My mom lost her SIM card while travelling, so unable to get a OTP to log into account; how would we get a new SIM card?Thanks,Adil
Since April 3rd I have got charged 6 times at $17.25 and I only have two accounts one for each of my daughters. How do I fix this? And make the best of this one of the accounts are not working. Help!!!
I need to bypass
I just activated my account and transferred my phone number. Now I cannot receive any IMessages or Facetime calls. I tried " Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. " And it's still not working. Any sugge...
iPhone 14just bought the plan yesterday and didn’t realize I can’t revive or send text messagesalso didn’t get the 10$ referral code on my account
First let me explain. I am on a 4G plan with 30 Gb of data that I got just after Christmas this year. I have been with Public Mobile for almost 4 years. I am on Auto pay. I am on the old rewards so I get $6.00 off my bill a month. I still had 6 Gb o...
Hi, I transferred my Roger's phone number to Public Mobile yesterday, however, I can only make outbound call. I cannot receive inbound call and text.
im trying to subscribe all m’y cards info are good and valid have enough in m’y account and always says payment fail try again later its been a week on trying I have a visa débit and says its accepted
transfered from Bell 2 days ago, after contacting an agent at Public mobile, I still can NOT send or receive text messages. It's becoming frustrating and time consuming.
I saw that you can earn 1-20 community points for participating in the community. How does this actually work? I read online "Community standings are released the first week of the following month, and Give Back points are added within 48 hours." Wha...
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I need someone to help me change my payment information on 3 phones. I am about to have a coronary. I hate this site.
Hello,I bough a 3GB add-on data at the end of last month, and just used about 0.2 GB, but it suddenly disappeared and I can't use, no response even I issued a ticket. Anybody has idea?Thanks,Tian
