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I created a separate account for a family member for public mobile.The person can't access the account. It says the person needs to pay, but I paid for the person.We have tried every possible way to get into the account, but with no success 

I signed up and paid for my and my spouse's phones to Public Mobile. My account plan is active, but not his. Whenever he tries to call, it says he does not have an active account. The payment went off my credit card.He can't access his account from t...