No SMS received when ported out

[Elaine008]

Tried to port from PM but new service provider got an error mdn not found/ does not belong to this service provider. Correct ac no provided, what issue was that? Thanks 

[Elaine008]

Called again and it worked this time. Thanks

[slusagm]

did it say imei not found ? use PM account number.  Call your new service provider back and give them the account number, or at least ask them to confirm what went wrong.  It looks to me the new provider didn't even get all the information to pass to Public Mobile, so it might be too early to contact PM for help

[Elaine008]

My PM ac is active

[hTideGnow]

hi @Elaine008 

the list of "incoming' providers is maintained by your new carrier, PM support won't be able to help, please do not open ticket with them

instead, calls your new carrier and ask them how to put in Public Mobile information.  It is the issue on thier side, not PM's

[Handy1]

@Elaine008  Your public mobile account needs to be active to receive the confirmation text to port out , is your public mobile account active or suspended? If suspended make manual payment to resume services then ask new provider to re trigger port request to port out you 

use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

if account is active then ask support what the issues is 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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