How to ask for better coverage in an area

[Maxou723]

Hi, I’ll be moving in a couple of days from Montreal to a city on the outskirts and unfortunately where I’m moving the only service available is LTE and 1 bar only. Roger’s has 5G in the same area 

how can we go about asking for better coverage in an area (postal code J7T 0B5)

[Bacsi]

Sorry hTideGnow, my post was meant for the OP. I'm such a newb at this. I still appreciate your response and information/clarification. 

FWIW, I checked Telus's website for coverage and no 5G either, so It's not just a PM thing

Saint-Lazare, QC J7T 0B5, Canada

Available coverage: LTE Advanced, LTE, HSPA+, LTE-M (IoT Network)

[hTideGnow]

hi @Bacsi 

yes, PM and Telus use the Bell Network in Quebec, so it is more a Bell thing

That's why I asked you to check your Telus and Bell friends and see if they have similar experience.  Or drop b a Telus or Bell store and ask them to show your their epxerience.

[Bacsi]

FWIW, I checked Telus's website for coverage and no 5G either, so It's not just a PM thing

Saint-Lazare, QC J7T 0B5, Canada

Available coverage: LTE Advanced, LTE, HSPA+, LTE-M (IoT Network)

[hTideGnow]

hi @Maxou723 

what phone do you have?

try Reset Network settings and see if it helps

and for test only try changing network mode to 3G or WCDMA 

and do you have any friends using Telus or Koodo or Bell or Virgin?  They would have the same network and they would experience the same if it is a network issue in the area

[Maxou723]

Ok thanks for all the info. Yes I have dropped calls and data doesn’t even work 

[hTideGnow]

HI @Maxou723 

yes, according to the coverage map, you only have LTE/3G in the area:

https://www.publicmobile.ca/en/on/coverage

But for bars, sometimes, one bar is good enough.  So, did you actually see slow data or drop calls?  if not, then it is still ok with just one bar

you can also report that to support agent with the 4G , lack of 5G issue.  But these things won't come quick. 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Phil_Adelphus]

@Maxou723   I don't know that it would do any good but you can ask customer service, open a ticket at the chat icon bottom right of this page.  While you may only get LTE  and one bar, that doesn't necessarily mean the phone won't work.  I have a 5G plan but only get LTE in my house yet it's tested up to almost 200 Mbps despite only usually having one or two bars.