$35 boxing week plan 1000 minutes not showing in Upcoming

[Ghatrewa]

Hi, I just changed to the new boxing week $35/75GB, CAN-US-MEX plan, but on the Manage subscription page it doesn't show the 1000 minutes that it shows on the Change page.

Any way to confirm the details? 

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Upcoming Subscription - $35.00/Mo

75GB Data within Canada, the US and Mexico at 5G Speed'

5G Speed' up to 250Mbps Unlimited Canada, US, and Mexico wide minutes and messaging plus unlimited international text and picture messaging++ Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling

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On the plans page it shows:

 

[hairbag1]

@EJM345 

if it doesn't show up in your plan menu, that plan will not be available to you today. We used to be able to bounce in and out of plans whenever we wished but as of last summer...that stopped. Now we can usually only upgrade our current plans. I'd be reluctant to use the method suggested as it could end up costing you more than your current plan. Just keep watching your regular plan menu as it's been evolving and changing regularly....maybe PM will change their minds on allowing upgrades AND downgrades at customers whim.

[alegator_23]

i put that in other chat, but maybe will help you:

As mentioned before PM not allowing to downgrade the plan only to upgrade.
Means if you have plan for $45 , you will not see $35 under your account.

Some people suggested to check the my account and then if you see some lower price plan , like $30 , then choose it and select "Change Now".
This option will bill you credit card right away, and you will not receive any refund for left overs from previous plan.

After choosing the lower price plan ($30) and paying for it, you should see the higher plan under your account (like $35 for 75 GB).
You can choose the new $35 plan and choose "Change on Renewal", you will be billed on your next billing date and you plan will be upgraded to $35 for 75GB.

Keep in mind that any benefits , discounts may dissapear from your account when you changing the plans.
In addition, the described method was suggested by some people on this community and was never confirmed by Customer Service, hence on your own risk.

Hope it helps.
Best.

[EJM345]

I would also like to subscribe to this 'boxing week $35/75GB, CAN-US-MEX' but it doesn't shoe up as a package on my account. Do you need to have some special status for it to show up? Also, the same CAN-US package I am currently on for $39 shoes up as a package for $36. Is this normal, why wouldn't they just put me on that package without asking if the price has dropped?

[Hunter114]

It doesn't list the places as the description on the plan but the minutes are there subscription then usage breakdown in the app

[Hunter114]

I thought the same thing just look in the usage breakdown in the app and the 1000 minutes are there 

[slusagm]

this is ok.  The plan details are never clear but those LD minute for sure are included.  Of course, you can confirm with PM if you like.  Just open ticket with them

[alegator_23]

I believe we have the same issue, on the renewal subscription you will not see 1000 LD minutes.

Just take a screenshot and if it will not be available on renewal , then you can address with Customer Service.

If you have chosen update now, then you should be able to see the 1000 LD Minutes in Usage Breakdown (Mobile APP) at the top.

Hope that helps.

Best.