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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data did not reset on billing

Hi,I used my data allotment for September, but it has still not reset for October. I logged in today to see it marked as 1gb used. But I haven't been able to use any this month whatsoever. Any help?

Refund

Hi, I purchased a subscription and requested an E SIM unfortunately my phone is too old and incompatible so I’m trying to contact someone to request a refund. I purchased this yesterday.

Resolved! Payment History

Hello, I'm trying to view my payment history but it is not loading. Is anyone having the same issue?

Promotion 5G 60GB CAN-US plan for $50/month on a 90-day subscription

Hi I want to take advantage of a current promotion as mentioned in the subject line, but there is no option to select this when I "change subscription". The promotion expires Oct 23. Can someone help me? Thank you.

Telephone Service in the U.S.

Has anybody had problems using your phone in FloridaI have the U.S./Canada Plan and the only reason I got it was to be able to use my phone in the states.Every feature works but the ability to make telephone callsPublic Mobile told me they cannot gua...

Total Chaos

i just paid for a subscription and I am still not activated. I have a different number than when I last had service in August this year. I have a new Sim card yet not activated because I am unable to get things to work. my paid subscription is not l...

35$ credit

Hi guys, I have unused credits of 35$ in my account I was told by the service agent that transfer to another public mobile would be possible. Please let me know if any of you guys would be interested and we can work out out the payment by interac. Ps...

Over charged

I have been over charged quite a few times now , its always by 1 dollar, why is this happening , thanks

voice mail

Hi, can I set op voice mail on my phone and if so how do I go about setting it up?

Calls dropped

How do i fix this?

Resolved! Add Ons

Can I get reimbursed for an Add on as I put the wrong one on the phone while in the USA.

My service is suspended, can you activate, please. I pay my plan yesterday.

Porting number

I AM EXTREMELY ANGRY AND FED UP WITH THIS SERVICE. MY NUMBER IS STILL SHOWING UP LISA LORD!!! IT IS STILL COMING UP AS THE WRONG NUMBER. I AM TRYING TO RUN A BUSINESS AND IT IS NOT WORKING WELL. I HAVE NO SERVICE COVERAGE IN MY AREA OR WIFI CALLING ...

Resolved! @CS_Agent - 90 day subscription put on hold 1 hour after payment

@CS_AgentI’m a new customer having just purchased a 90 day subscription. 60 minutes later cell data stopped working. I access the account and my “services are on hold”.I have received the confirmation email from Public Mobile that I have been charged...

Resolved! US Roaming not working

@CS_Agent I am in the US and have purchased us roaming data, talk, and text. Data and text are working, but calling is not. I have not been able to request support through the ticket system (it isn't working). I was told by the chat bot to post th...

Resolved! esim transfer to another phone

It is SOOOOO hard to communicate with Publicmobile!!!!! I am trying to submit a ticket, asking to transfer my esim to my new cell phone. My old phone still works, but the color has turned green. I have a new compatible phone, and wish to move the esi...

i can't log into my other public mobile account after moving to this TELUS eversafe thing

I had an account for my dad using my gmail and my mom using the same gmail without a period (that way I get the emails from public mobile to the same gmail account). It was working before eversafe but now it looks like I can't log in anymore and it w...

Everything on this website is broken I can't log in

I need to talk to a CSA. I bought a sim card and subscription but after I do initial login it won't let me login to eversafe or sign up either. I get the confirmation code and enter it and it keeps saying it's the wrong code.I can't even submit a tic...

Service disconnected

My service got disconnected. SIM card is showing SOS

tranfering a public phone number into an other public mobile account

My 2 sons are with public mobile.Son #1 opened a new public account without telling us (the parents)Son #2 would like to use son #1 sim card because that account has many discount (rewards)while trying to transfer the phone number of son #2 into son ...

Resolved! Urgent Need someone to assist phone number transfer

Does anyone active to support or assist transferring a phone number?Thank you.

How and where do I send a message to @CS_Agent

How and where do I send a message to @CS_Agent? I need tech support but everytime in try to get a support ticket I get error code 404 even after clearing all cashe and cookies.

Resolved! Payment Method

I'm trying to update my payment method to a new debit card, and I keep getting an error message telling me "we've encountered an error, please try again later." My plan renews in a few days and my old card associated with my account is closed since I...

Activation

Can't active SIM card.

Resolved! Someone just made a purchase on my account

I have been trying for two days to buy a pSIM because the eSIM isn’t working properly but haven’t been able to successfully make the purchase. First the site or App just wouldn’t connect, then it wouldn’t accept my address, now I logged in and it sho...

Change old number to this sim

Change phone number from my virgin #How to do this

Resolved! Locked out

I am locked out because of password; too many attempts. Cannot sign in. At all.Locked out for 2 weeks, not one hour.Used Incognito, tried on App and on-line. Both ways, blocked.PM's solution is "Sign in to get help". I cannot sign it; that's the prob...

Transfer to esim

@CS_Agent Hi, wondering if I can transfer my current number from a physical sim to an eSIM? I would like to keep my current number instead of getting a new number with an eSIM. Thanks.

Transfer number

Last night I became a customer. I requested my number movie from Fido. Gave Fido permission to move my account within 90 minutes. And successful made calls/texts/internet.Today call/text only works on Fido. Today I got a message saying I didn't appro...

Resolved! New Account Activation Failed

Useless app failed, this is the second account I am trying to set up.The first I tried an eSim this time a different phone with a physical sim and the useless app still failed to activate.Gives notification to contact customer support which links to ...

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