Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am been overcharged for automatic top-up on my account since February. Please, how do I stop this because I cannot see this under my subscription details. If I donot get this sorted I would have to leave public mobile and go to another service prov...
Changed my email since I signed up with pm, had a stroke and cannot remember any login info. To update my expired cc. I have been using vouchers, but now I got a message to login to my account and set up a new cc, but I cannot login! What are my o...
Hello, I currently have the following rewards. Pre authorized payments $2.00Loyalty pays $4.00Refer a friend $28.00Total monthly credit of $34.00I currently have the $34.00 month plan.I also have several hundred dollars in credit in my account. Goin...
I can't make Canada wide calls because Public Mobile says I'm out of minutes despite me being on an unlimited Canada wide plan?Local calls work fine.I've tried all the other things such as removing my sim, restarting my phone, putting a 1 in front of...
Hello, I ported from Rogers to PM this morning, I can see number is gone from MyRogers app, signal lost as well. Now I can see signal, able to set voicemail etc on PM but not receiving any texts or calls. Kindly help me out it's been 2 hours since I ...
A friend is trying to change carriers due to bad reception where he lives. He has not been able to log into his account after repeated changes of passwords and would like to know his account number. Is this possible?
Can I get some assistance with switching from my iPhone 11 to a iPhone 14 pro max. How do I sign everything I have on my 11 to my 14.
How do I switch my eSIM and account information to my new iPhone?
At the end of the activation the app told me that something did not go right. Payment was made and porting was submitted. This was 2 days ago. should I s
Hi,I'm a new customer and I don't have cellphone service. I try to connect to my account and I get a forbidden a1 message.Can someone help me? Thanks
I have 2 phones with rogers each has their own account but under my name. I have switched one account to PM. Do I have to make a 2nd PM account in my name with say my husbands email or can I use use my husbands name and email on PM and still port t...
I just switched to Public Mobile. I successfully transferred my number from my old service provider and am now able to make/receive calls, but texting is not working. I am not receiving texts and when I go to send one, it won't go through and I get a...
When I try to update my payment method, it says "Sorry, we’re not able to process this request at this time. Please try again later." and I am not able to update it. Anyone knows why and when this can be fixed?
I’ve switched to PM about two weeks ago. For the most part it’s worked, but my group messages haven’t worked. Now today I’m not getting any text messages. I have an iPhone 8 so it is older. I’ve checked everywhere I can think of, in settings. I can’t...
Requested to have my number ported yesterday. I have no service on my current cell phone. I've paid the fees to PM. I can't access my account to modify it. Trying to submit a ticket I get the "forbidden A1" error, and there's no service on my phone.
For some reason I cannot receive or make phone calls.Could you help with this please
I ama new subscriber and setting up account. At the point have entered sim card # which is valid and then says LINK SIM. I push this button butnothing happens. I plan to port rogers # during activation. How do I link sim.
My phone was working fine until two days agoI can't make or receive calls Or get data or textWhat do I do?
Just got a new Prepaid credit card to pay my bill, it accepted me setting up a new credit card , but now that its registered, it hasent taken a payment, only gives me an option to pay using voucher. Also, on the phone i forgot my phone pin, and would...
Rogers told me Public Mobile did NOT port my number. But you are still charging me for a monthly plan!! When I try to reset my password, they send it to a phone number I don't even know. And with no REAL representatives it's impossible to get help fo...
With the recent upcoming changes to the rewards system I'd like to understand what my new bill will look like before my billing cycle starts again later this month. Currently on the $15 starter plan with $2 pre-authorized payment discount and $4 in ...
My account is on auto-pay and renews today. It has not taken payment out, and I have no service this morning - I can’t make or receive calls and have no internet outside of wifi. My account shows that I’m subscribed and up to date. Help!
Been a customer for 2-3 months now and I travel all over Ontario (401 corridor) and experience frequent dropped calls. Some times I can be talking for an hr, some times it can be 10 mins, call drops.I am using a Samsung A71 and everything else works...
I have a bonus of 500 International long distance minutes…I have only used about 20 of those…but I can’t seem to get through to England:( what am I doing wrong?
Got a message in the app saying that I'm getting five points as a bonus logged into the reward center and I have no points. Can't believe that tellus a massive company can't even get a website right, their useless chatbot didn't have any answers eith...
Is there a way to use my public mobile number, phone in Mexico ? Like is there a plan available like the US plan?
Does it take up to 3 days for an existing number to be ported over from Bell to Public Mobile? I switch carriers yesterday, paid off my outstanding bill with Bell and I seem to have full access to my PM subscription. However I have no service anywher...
I just subscribed for a plan a few days ago , payment already taken and when I follow the steps to activate, it doesn’t accept my existing number that I want to transfer it keeps telling me that it’s invalid then it is asking me to click Help and wh...
Samsung Galaxy A05s International Version
I have lost my Phone and my sim card. I need to sign in to my account but the system is asking for a one time password (OTP) sent to my number by text message. Ɓut I have lost my Phone and can not get that OTP. What can I do to sign in to my account?
