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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Old rewards (pre2022)

Hi,I want to keep my old rewards, how can I opt out of the new rewards? Rather have lower bill then have a bunch of points for services I never need to add...I never accepted the new rewards but got a text saying welcome to public points. How to I sa...

Transfering Telus ph number.

Is it possible to transfer a Telus ph number to an existing PM sim card that is already activated?I want to change my current PM phone number to a Telus number that my friend has and is about to close her account with Telus.If that's not possible, is...

account

ADD on

Can I used 240 gb Bonus data add-on on $19.00 plan?

No Service Gulf Islands, BC

I have data and SMS but not able to use voice on phone, will not connect all morning. All my calls don't go through. Anyone else have an outage? Where do we look to see where outages are with Public Mobile?

Just signed up and no network

I just recieved the sim card. I have a Samsung S10 and have no network so I cannot recieve SMS to confirm full access

Open other subscriptions

How do I enroll other family members to my new account. It hasn't been activated

In limbo land.

Hi I've just tried switching from koodo to public.However, activation failed and apparently the phone lines been transferred already. But I got no e-sim card option to install during the activation process. I cannot access my account as I cannot get ...

US plan

I just purchased plan that include US talk, text and data. Neither worked the first time I tried it in Michigan. Any tricks I need to know about?

Account

help me to get my account number please

Resolved! More new account problems.

Ok. Im helping my mother-in-law set up a public mobile account. She isn't the most technologically capable person. We've attempted to Port her number from Rogers and his gotten stuck at that point. Payment has been taken from her account but it seems...

Lost rewards

My April payment went through and was reduced because of my referrals. I've just been moved to the new points system, just before my next billing cycle. But I don't see all my referrals ready for me to cash out as bill credit? Does that mean I'll hav...

Imessage and Facetime phone number verifying.

How long does it usually take for my phone number to verify on imessage and facetime? It's been a couple hours and it still says "Verifying..." for both Imessage and facetime. I've tried several methods of restarting my phone, turning imessage and fa...

Data

I saw I was awarded a big data for the 5-year loyalty. But why I cannot see it now? I saw it yesterday and the data should be still valid.

Resolved! US Roaming Add On for travel to California

Hello - once I purchase the roaming add on will that allow me to 1) receive SMS messages on my phone in the US 2) to send SMS messages on my phone in the US 3) to phone within California to local California businesses and 4) to phone back to Canada?I...

Phone

I am unable to text message. I thought the messages had been sent as there is NO error code to say not delivered. Nobody replied to me in two days which is unusual. I called my my friends and they said they didn’t receive the message at all. Not only...

How do I port over my number after eSIM purchase?

migrate to Virtual SIM card

Hello my community: i have to migrate to virtual SIM card; from my old Iphone to a new 15 Pro Iphone I need help with it please.

Upgrade error

I have two phones and I upgraded the wrong number today. How can I reverse this error.

Resolved! What happened to My Old Reward Credits

Sorry but I'm confused. I'm a long time PM customer that had monthly credits for loyalty and refer a friend. It was my understanding that all of loyalty & refer a friend credits would get moved over to this new rewards program. My wife's PM accoun...

Resolved! how do I stert service of my phone?

Downgrade plan - do you lose freebie addons?

Hi,I plan to downgrade my plan from the $24 4gb plan to the $19 4G plan with 1gig of data.I currently have several free data and long distance minutes add ons from past holiday promotions, etc...Can anyone confirm if I downgrade the plan will I still...

Overcharge in the month of May 2024

Sir,This month I have been charged the amount of $28.25 when in all the previous months for the last few years my monthly charge was for the discounted amount of $23.73. I am assuming that the discount has not been applied this month and needs to be ...

Resolved! Phone service not working

Just transfered from Virgin mobile, on May 14, ppl still can't call me or text me, what to do??

Resolved! Can’t identify myself

Hi, I knew, and I’m very frustrated. I received a text message saying they have created a new phone number for me because I can’t keep my old. So I am trying to set up everything, but it keeps sending a code to identify myself to my old number, which...

Can’t log in to transfer number

Get a blank screen when I try to log in

Resolved! SIM

what's the differents between Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones) and Public Mobile Triple Punch SIM Card for Unlocked Phones on Canada’s First 5G Subscription Phone Plans。 I have a iphone 7, and I want to join $15 plan...

Suspend my mobile service from May 18 to July 29

Resolved! Discount no longer applied to my account

My wife and I were getting reward discounts on our monthly bills. Nothing has changed, but my wife's discount wasn't on this month's invoice and mine was? No change in subscription, we are up on our payments (auto withdrawal). My wife was getting rew...

Family plan

I would love to have the option for a family plan or bundle

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