Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My family's public mobile account is locked, can't log in can't get in touch with any support before you can only submit tickets through chat and it requires you to log in Even when I log in to a normal account still fail to submit a ticket or get an...
Good afternoon. I hope everyone is well. I badly need help as I am having a very rough and very tough transition to public mobile. First, i ported my number to my wife's phone via an eSIM. Now, there is a notification that I have successfully ported ...
Hello everyone, I logged onto my account to review my usage so far this month and noticed that although my plan offered unlimited texting, it appears as though there is a certain number of text remaining for the rest of my billing cycle. Is this norm...
I purchased 1 GB of data with my points over a day ago. It does show up on my account saying none of the data is used. However I received a text from Public Mobile saying I have used all my data and I can't do anything online. What do I do?
just bought a new SIM card my old one in damaged
Hello everyone,I'm wondering if Public Mobile has any Mobile Internet plan that could be used in a tablet through an SIM card or USB Dongle or stick for a laptop?Essentially would be data only probably?If so, what are the options or are there some wo...
I thought my phone was esim compatible. It is not, so I purchased a regular sim at a telus store. I have no way to change my account as it has me stuck at activate my esim. It will not allow me to change it. I cannot get a hold of anyone to help ...
I need to buy some add in for traveling today, but I can't login to my account by email address ( login by phone number isn't an option?) , because I misspelled my email address when I originally set it up as login ID. what should I do , thanks you ...
I just switched to Public Mobile with an eSim and attempted to transfer my number from my old carrier yesterday but it didn't work and I got the message explaining that it didn't work and someone would call me. The person who called me was unable to ...
Hi, When I would be on the phone or on FaceTime with someone my phone would hang up by itself. I’d be on FaceTime with my friends and we’d fall asleep then when I wake up I’m no longer on FaceTime with them anymore. This has never happened before. I...
Yesterday I switched and ported my phone number from Virgin mobile to PM. I’m getting a message on my phone relating to iMessage and FaceTime saying that my phone number will expire in 29 days. The number is registered with my Apple ID but not my dev...
Hi I'm trying to help my relative who recently lost their PM SIM card. Summary, they went overseas and switched their PM SIM to a local SIM, and now they can't find their PM SIM. They purchased a new PM SIM however when they try to log into their My...
Is this plan unlimited data or not? When I click on it it say its not but it is advertised as unlimited data
I subscribed last weekend and confirmed that payment was successful. All week I have been trying to finish activation but I am stuck in a loop. When I log into my Public App, I land at a screen that says Subscription Not Acticated, and says to click...
Hello pls help I'm currently on the 34$ 20gig plan. How do I upgrade to the 34$ 40gig 5g
Hi Community,I just subscribed to the services a few days ago and I am waiting for the SIM card. I want to cancel the $45 for 60 GB subscription but can't do anything until I get the new SIM delivered. The only option on the site is "Resume Activatio...
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Ok so I have had nothing but a bad experience here all I want is to get out with my number if the powers at be see this, well it's your move because I'm going to continue to write horrible reviews of pm and Telus until someone finally does something ...
Hey all...I've posted here a couple or so times this year. I had a few "badges" and what not. I had to create this fake account so I could ask this question: Where is the community log-in page? I keep getting a page that asks me to create an account ...
Hello All,I logged into my account this evening and selected the boxing day deal of 60 GB for $40 and i pressed subscribe upon renewal and I confirmed the change. When I went back into my account it was showing my current plan of 50 GB for $45 WITHOU...
Durin boxing day sales I upgraded my plan to the $34/mth for 40gb. Currently i have $34 for 20gb.My next renewal date is Dec. 21. It used to say on my account that it was changing as of the renewal date. I am not seeing this message anymore. Is it ...
Hi! Just before completing my checkout to switch with Public, I want to confirm that Wi-Fi calling features is possible since I live where there’s no coverage and need Wi-Fi calling to make calls and receive my messages. Thank you so much.
Hello I‘m sorry to inform you that the credit card I used to pay the phone bill has changed. Please tell me how to pay the phone bill with the new card number. Thank you for your time. Karina
I have a Samsung Galaxy A8 phone (from 2018). I hadn't updated the Android OS since I got it until now. It was on Android 8. I was able to update it to Android 9, but no further. Since I know Samsung phones allow up to 4 Android version updates, I ...
It’s sending my verification code to new number but can’t access it yet I’m trying to add my new eSIM to phone
I am trying to activate new simcard for new line and it will not accept my payment. I tried 3 different cards and same message payment failed please try again. How do I get this simcard to activate
I have signed up for a new plan which is currently set to activate at the end of my renewal period.However, I'm currently on a 30-day billing cycle and understand that I can save $5 if I switch to a 90-day billing cycle which I'm fine with.However, I...
Currently I have $5 off per month for 90 days and $2 off per month for autopay. If I change to $40/month, will I lose all my discounts? Thanks!
It’s been months and haven’t been able to figure out wha the issue is. I haven’t been able to complete the transfer from Rogers. It will seem to work for a week and then suddenly I can’t receive calls or texts from some people. I keep having to turn ...
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