yesterday
Calling stopped working. Text and data still work. Moved sim card to a new phone and same issue occurs with the other phone.
5 hours ago - last edited 5 hours ago
If 3G is no longer available in your area then you may need a new phone, hopefully it's the SIM or a temporary outage.
yesterday
Yeah thanks. I just replaced this sim last May. So seems weird that it failed? I lost the last one while using another in another country.
yesterday - last edited yesterday
@Jeff41 I suggest calling around to your nearest Telus / Koodo stores for availability and go pick up then be $10 from the store
yesterday
Earliest delivery offered by Amazon is Dec 9. Can't wait that long. Will have to do some driving.
yesterday
@Jeff41 Try Amazon it’s only $4.99 there right now
yesterday
Thanks. A reset of my account by PM hasn't helped either. So maybe it's my sim card. Can't get either phone to make or receive calls with the sim card. Try ordering a new one I guess.
yesterday
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Phone is old LG V20. Other phone I tried is a Samsung. I think 3G maybe down in the area?
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@Jeff41 You said you live in rural area what phone you have ? I wonder if it’s has to do with it not being in the PM voLTE whitelist and it’s affecting calling
VoLTE white list
yesterday - last edited yesterday
@Jeff41 Bottom of this thread my first reply I left you link for support can ask them to refresh your account and hope for the best . SIM card might not be the issue either I just suggested as cheap $5 option to try
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A new sim card is a week away for me. I live in a rural area. Hopefully that's not the issue.
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hi @Jeff41 could be account or network issue. Check with PM support first. If they can't find anything, ask them to agree reimbursement before buying new sim
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@Jeff41 Could try new SIM card and see if that helps $4.99 on Amazon . And log into your account and sim swap it like this
SIM SWAPPING profile tabs
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Thanks. Already moved sim card to another phone. Same issue with the other phone. So either my sim card has failed or my account is hung up.
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I pay $38 a month. Plan renews Nov. 2. I already moved sim card to a new phone and have the same issue with the other phone.
yesterday
if you have the $15 plan, you only get 100 minutes of outgoing calls....(unlimited incoming). If that;s your plan and you've run outta minutes, get the 500 minutes of Canada wide calling add-on for $5.
yesterday
hi @Jeff41
did you try Reset all networks? Try changing network mode to 3G as well
Maybe try your sim in another phone as well
if same, ask PM to refresh your account
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday - last edited yesterday
@Jeff41 and you not on $15 plan and out of mins ? Maybe try resetting network settings , if same
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437