Community

Resolved! New number

I'm in Vancouver but I don't like the numbers. I prefer 778 or 604 numbers. I found a couple 604 in Squamish. Do you think I'd be good or should I stick with activating a new number with Vancouver number options? Thank you 

Resolved! New number

How to customize last 4 digits of new number? 

Resolved! Accidentally Change Cell Phone Number

Today, February 12, 2023, I unintentionally and accidentally changed my cell phone number on My Account and cannot change the cell phone number back.  I receive text messages on the old cell phone number, but cannot receive phone calls on the old cel...

Resolved! Buying phone from PM shop

Are there reward points for purchasing a phone from the Public Mobile shop?

Resolved! Referral credit

I joined Public Mobile on Feb 7 and today is Feb 12. I still haven’t received my referral credit of $10. I used my friend’s code when activating.

Resolved! Can’t get onto my account

It wants me to verify my email but my old yahoo email got hacked and now I can’t get into my account to update my credit card to get my services back on! Help! I tried from the *611 but- I don’t know my 4 digit pin. Help! 

Resolved! have problem connect with network

Hi there,I have got a new phone and I put my sim card in the new phone. I notice I can call out and in, but have problem connecting with network.I have tried to login in my account and my account is active and gets enough data. So, Why can't I use my...

Resolved! How to add domestic talk minutes to my plan

Hello, how do I go about adding more domestic minutes to my plan.

Resolved! New SIM card

I have put a new SIM card in my sons phone and we have entered the new number in the profile but it won’t save changesHis phone has no service yet

Resolved! voicemail password

Hello I am out of the country and forgot my voicemail password. I can't reset it as there is no way to receive a temporary one via text as it is not working internationally

Resolved! Unlimited International Texting

Hi there, I am on the $15 plan and it includes unlimited International texting. So, if I text from any other country to Canada is there a certain code or number that I have to use when I’m texting? Thanks.

Resolved! Samsung Galaxy A12 compatibility isses.

I recently switched over to Public Mobile. My phone is a Samsung Galaxy A12 Nacho, and I'm on the $15/month 3G plan. Both my data and my texts (sending and receiving) work fine, but I cannot send calls, receive calls, or access my voicemail. I did so...

Resolved! I need help registering for my account

Resolved! Messages

My phone is broken.  Is there a way to retrieve messages from my phone

Resolved! SCAM

Good Morning,Apparently my phone number is use for scam. Is there a way that I can verifiy if it ? Thanks

Resolved! Points - worth swapping?

I'm confused about the new points system - it doesn't seem worth it to swap onto it? I get a better deal on the old rewards system, unless I'm missing something?I pay $40/month - which is 2 points a month? So (2*12)+10 = $34/year?

Resolved! is my phone compatible

Hi is samsung S21 FE 5G will work with public mobile network ?

Resolved! Can I get 3 days discount?

I lost data on my phone for 3 days , It couse me a lot of troubles. Can I get these 3 days money back?

Resolved! Network won’t connect

Hi,my cell says “ sos only” or no service… how can I fix that?

Resolved! Moderator-I know account number but cannot sign in to account- don't know email and password

Hello Moderator,I have 2 Public mobile accounts and I can get into one of them, but not the other one. I know the account number, and I have to change the payment information. But I cannot log into my account because I don't know which email I used, ...

Resolved! Porting Problem

Received a text saying I entered an incorrect ESN/MEID.  Please help.

Resolved! Changed Sim card and now no service.

Existing Public Mobile customer.  I had a problem with my previous sim card and bought and installed new one.  Went to the site and changed sim card on my account.  Now I cannot receive/send calls or texts. When I put my wife's public mobile sim into...