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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data Usage

Requested an explanation as to why my total data usage is showing as 149mb when the breakdown of usage is less than 50mb. Was told there is a delay in the breakdown and to be assured the usage is correct. Sorry but this is in no way reassuring as thi...

eSIM problem

I ported my phone number this morning to Public Mobile. I am able to receive calls and texts and use my data. I am not able to make calls or send text. When I go into settings, this is selected as my primary and says no sim. How can I fix this.

Changed phone number

Hi, I changed my phone number but my old one is still showing up and it's been a few weeks.

Change address

I have moved from Ontario to Alberta. I am trying to update my profile but it won't accept my new address.

Resolved! Unused add on long distance minutes and data received as gift

Hi everybody,how can I transfer unused long distance minutes and data received as holiday gift to my spouse who is PM subscriber. Regards

tried to buy a new subscription plan for my son. . payment came out of his bank . then e Sim would

Locked out and need to update payment method

I have not been able to log into my account for quite some time - since May. Usually I just give up. However, this time I need to change my payment method and so I am needing to login. I tried to login once and it said that I had exceeded the number ...

Leaving Public Mobile and Cell# is blocked from transfer.

Public is now to expensive for me. I'd like to transfer my Cell Number to my new provider but they are telling me that Public Mobile if blocking my number from being transferred.Can someone unblock it?

200gb at 1gb of speed

Will public mobile ever offer 200gb of data at 1gb of speed?

Number Transfer

Hi guys, i just activated my public mobile esim. I was with Fido before. But now my sms isnt working anymore they tell me this message: MMS messages requires your phone number. And in the settings my phone number dont want to save up. How will i tran...

Resolved! MFA for add-on purchases

Is there a way for you guys to put on MFA for purchases on these accounts? Specifically for parents who use your plans for their kids, and can avoid random charges to occur. It would be a good tool for parents to avoid dealing with random charges a...

iPhone data usage

For the past two days, my iPhone8 has been using a lot of data, mostly for push notifications and some for Siri, when on wifi in the middle of the night. This has never happened before. I have everything I can think of turned off. any ideas?

Koodo prepaid to public prepaid card

I accidentaly purchased $50 Koodo prepaid card, intended to purchase public prepaid card.. any way i can exchange or trade...

Add-on is not shown

I want to purchase 1000 Minutes to the U.K. for $15;However, I cannot figure out how to add this to my current subscription. It doesn't show up as an option, when I choose 'add add-ons'

Resolved! Voicemail notification?

I have an iPhone. If there is a voicemail should there be any notification indicating there is a voicemail? Do you have to connect to the voicemail system all the time to find out if there is any new voicemail?

Resolved! 15 cad plan

Hi everybody,am keen to switch to 15cad plan but the plan not showing up in my account page after signing in but does show when am signed out. Is it software glitch or do I way around to subscribe to 15 cad plan. How can I connect with CS team.Regard...

No 5g on iphone se

Just upgraded to5g plan but phone only shows 3g or lte options,how do I get back to original3g plan,any chance of credit as only used 1 day.

Resolved! will i lose my bonuses if i change my plan

Have been a client since 2018 and currently have international calling minutes and data bonuses. I have considered moving to the $19.00 plan but wonder if I will lose my current international calling minutes and data bonuses if I change my plan. Th...

Porting Problem?

Hi. I referred a friend and his account is active but his number isn't working. When you call his number it says, "6UT1, the number you have reached is not in service". And the top right corner of his phone says, "SOS" instead of having the PM servi...

Resolved! Monthly bill has increased from $21 to $25?

After introducing the new rewards program,my bill has increased from $21 to $25?

Resolved! Is the E sim not free for old customers

Hi everybody, am curious if eSIM is free for PM old subscribers. Am loyal subscriber since 2018 and didn’t change to another provider even though changed province since 3 yr ago. Any help or insight would be highly appreciated.Regards

Port from Lucky to Public

Hello Community, I was trying to port from Lucky to Public, it was giving the error not Eligible to Port. Help me out how to port the number from Lucky to public

Network issue Vancouver area yesterday

Does anybody know what happened yesterday at times in the evening? I did not have data or any service even my wife’s phone which is on the Telus network went down down. It was extremely slow. Phone calls did not work. Came back up around 1030 PST las...

Cannot change phone number

Hi, I had lost my phone and had placed my account on held. Meanwhile, I also noticed that there were activities in relation to my lost phone after it was lost. For these reasons I want to change my phone number, however the Change Number page's dropd...

Billing

Why has my bill increased the last couple of months by $6.30 without any change in service or notification?

New user

I am a current user. I am trying to make an account for my mother. Does she need to remove her current SIM card (Rogers) before she can use an E -SIN card??

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I Set up a new Public Mobile account an hour ago, but cannot transfer my number as i made a typo. i am trying to get some help and am unsuccessful - I haven’t been able to get the support I need from Public Mobile online support to understand and fix...

made a typo when transfering my account (last number a typo)

need help changing the number I entered to create an account. I made a typo in the last digit. I can't log in as all codes are sent to that mistaken number. Need help thank you

Resolved! Rewards website never loads so how can I redeem points?

As per the title, the rewards website almost never loads for me--in the last three months I'd say 19 times out 20 my attempts fail and today none of my attempts have succeeded... and I wait and I wait and I... You get the picture.I've tried on my mob...

Trying to confirm full access

I have a new first time public mobile subscription and when I log in, it tells me that a six digit code has been sent to my phone, but the phone did not ring and I did not receive a text message either?

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