Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there!I referred my sister and her husband to public mobile. They were paying a lot of money with their previous cell phone provider. I sent them the link and my sister said the link did not work so I gave them my code and apparently Public Mobile...
@CS_Agent I switched to public mobile on Friday, what I didn't know at the time was to respond to a text message accepting the transfer. Since I didn't had any working SIM card at the time I didn't even had a chance to know about this. The time 90 mi...
I have checked the Trusted source box multiple times with no response, still requires 2 step sign in??
I received the text message from my provider (Rogers) asking if I wanted to port. I replied yes. That was yesterday and still nothing is working. Public mobile chat tells me to create a ticket but once i fill everything out it says the ticket can’t b...
Is there no way to contact for help? the claims slip for support will not submit. I am beyond frustrated with the company. What is the back up?
It's been 12 hours, still I am not having network, not even temporary service. Need urgent help.
I read that refunds don't happen but I prepaid with a 90 day sub and went to switch plan accidently choosing "now" instead of billing cycle. I wasn't aware I would be double charged for service.Hoping to have an agent respond to refund 30 days (only...
Just wondering if there are any rumours out there if the More is Merrier is back this year?Last year the More is Merrier was offered to PM members on December 1 for free bonus data and LD calling.
Hello,I just activated on November 11 and I noticed that VOLTE and 5G are missing in my settings. I have a Samsung S20 5G FE and had both options with Rogers. How do I get those settings back? I do have the 5G plan with Public Mobile. Thank you.
I always get add on when I go to the US but it never works. I will be going again next week and I need to know how to make it work.
There was a $43 charge from Public Mobile on my credit card from Nov 6. I am not and never have been a PM customer. I don’t have an email regarding this transaction, only a transaction number on my credit card. I don’t know what this charge is for. C...
Appreciate if someone can send a message with referral code.Both you and I will benefit from your referral code.Thank you.Richard
I have a can-us subscription but I received a notice saying I required a roaming add-on when I arrived in the us. Why? The whole point of the subscription is not to need an add on.
Is it possible to remotely pause all data use for my phone from the My Account portal?
Hi I currently have a Blackview A55 which I believe does 4G, will this new 5G plan work on the phone, and default to 4G speeds? thanks I'm also thinking of buying an iphone se 2020
I can’t update my payment with a new cc. Any help? Thanks!
I'm newcomer here in Canada, and I am residing in Viking Alberta with a work permit visa. I have not got my income yet, I considering registering a 20g plan with public mobile with 34$ monthly. It would be nice if I could a promo code to save some di...
Hi everyone,I'm trying to get a second phone number and having trouble.I want to use my current phone number for personal contact and a new number for business.I bought an eSim with Public Mobile but I'm unsure how to activate it, the app didn't show...
I have changed my number and i’m no longer with you guys any more but you guys made a mistake and took money out my account and i need to speak to an assistant about it
Hi I need to reactivate account can someone please contact me and help with this thanks
Looking at the new plans available in Quebec, I wondered if once you are on one of the exclusive Quebec offerings like the $40 Can-US plan seen here; https://subscribe.publicmobile.ca/en/qc/activation/plans/50GB-5Gspeed and you want to change your nu...
Why does my data not kick in when. I have no wifi access? My add-on expires in 2 days and I remember having renewal issues with a gap on service. I want to be able to use my data in the US and purchase another add-on without any interruption in my se...
I am grandfathered in and am not on the public points but I'm on the money off bill. If I switch to the new promo $34 for 20gb of 5g data and unlimited at reduced speed, will it switch me to points automatically or will I keep my old money off bill? ...
I am not receiving The verification code via text at all no matter how many times I request it be resent. Please advise.
I just subscribed to $34/ month 5G and nowhere in my Overview does it show unlimited Canada wide call and texting. I know I have it, but would like to see it listed in the Overview. Am I missing something?
Currently my sons phone is suspended due to a change in payment options. (I got both at the same time and both payments come out of my card. If I did make an account/email for this phone I either can not access the email or forget it and there is no...
Ok i have to ask this. I'm using a Samsung note 9. I live in eastern Canada. Does everyone that does not live in a major city have such awful service? Even when I have 4g with 3 out of 5 bars I'm waiting minutes for simple web pages to load. Videos b...
@CS_Agenthello, I've been trying to address an issue with my payment, and have been unable to submit a ticket due to a website error. I have paid my account balance on Oct 30, but now it is saying service is interrupted because of a missed payment, ...
Is it possible to transfer an Add on to another public mobile account?
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