Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,Imessages and Facetime only working with an email. I switched to Rogers’s and they’re waiting for you to send me the confirmation by text but my texts dont even come through?please help as its two days that my phone does work
Hi I just arrived to Mexico and i cant use my data. What should i do?
Where do I find my sim ME lock NP
Hello! Help me please, I want to make a deactivation of my account
merge with a pre-existing thread about the same issue
Told me to contact a member here.I was trying to transfer my number and activate my account.It failed.
Hello! I just would like to ask for the steps in transfering my eSim subscription into another device...
Can someone send me the proper sim apn settings for android public mobile 2024?Plz and thank you!
Hi it's been over 10 days since my sim card was supposed to be delivered, I am not sure how to contact anyone about this. I am aware they can't be tracked
I’ve requested an official invoice on March 7,2024. I’ve been told to wait 30 days and that most of the time it would be sent in 14 days. Well, now 30 days has past, I sent them a message requesting an update and they still haven’t replied (3 days). ...
I haven’t been able to receive calls or texts from most of my contacts and have no idea why? Reset my network settings but no good. Filled out a ticket more than a day ago but haven’t heard anything. Who do i need to talk to to get assistance, becaus...
iPhone 11 Pro not working with SIM card, no service, any help will be appreciated
I am not getting the 30gigs of free of data promised as a Loyalty Bonus. All the settings on my phone are correct, I get my regular plan data so why don't I have access to the free loyalty data? Please advise.Thanks
I am trying to subscribe and sign up, but when I type in my payment method, it isn’t going through it’s saying something went wrong and I need to retry. I need some help to see why this is not working.
My cell phone literally died while in the States. I had a new phone ordered and waiting for me when we returned to Canada. I put my PM SIM card in and certain details are working (APN, etc. in order.) My friend put my PM SIM card in his phone and it ...
Hello I need urgent assistance.My account is not providing me access to my subscription information. I have to upgrade to include calls and texts from the US by COB Wednesday and unable to access it. I also want to check my subscription - as apparen...
Incoming calls from mobile phones is normal. HOWEVER, if it's originating from a local (Edmonton) individual (NOT a doctors office /business) landline, whether it be a number in my contacts or not, the call goes to voicemail with NO record in "rece...
I am unable to send and receive texts. I have an iPhone, looks like a common issue here on the forum! I’m also concerned about the amount of people saying their US service doesn’t work as my partner lives in the states that’s the whole reason why I g...
I just signed up with Public Mobile last Saturday (from Virgin).Still can't send/receive texts (now Tuesday).Calling works fine.What do I do?
can finally Text but no ability to send or receive Pics..?
I can't send or receive texts either after transferring my number.I can make and receive phone calls, just no texts.What do I do?
Cannot telephone out. Just times out. Telephone in goes to voicemail I can't access. All nrs.. 3 bar 5 g spouse freedom mobile works fine. Help!
I have a one plus 5g phone and I can't send pictures or download received pictures from my iPhone friends, even though I have tried adjusting APN. Please help, I used to be with Telus and Koodo and had no problems
I've created 3 accounts on public mobile using the same email on separate occasions so it looks like I only have access to 1. I need access to the other 2 as well but I'm unable to reset either of them.
Hi I do not understand how to contact a real person and do not understand the point of this but.. I recently changed my subscription plan and it was supposed to automatically switch on April 8 from $65 to $40. However, I just checked my account and i...
Hello - I just purchased a US Talk and Text add-on today for $15.00. However, I cannot make a phone call while in the USA. I checked online "my account" under add-ons, and it says I have 0 of 15 days left. This should say 15 of 15 days left. Is t...
I ported my number from TextNow to Public mobile several hours ago. I can call out but I can't send or receive calls or texts. I also got this once porting was supposedly complete: "Hey, it's Public Mobile. To successfully complete your number transf...
I thought the Canadian and USA calling/data expires today April9. Missed leading… I tried to purchase the package but it’s no longer a promotion. I would have thought I have until April 9 at 12:00am to get this plan for $39.
For context, I submitted a ticket requesting to get my 250GB of data for 150 days promo back because I did not know that changing my plan would get rid of the bonus data. I hear back from clau telling me he can provide me with $15 reimbursement for t...
