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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cannot received calls and text messages

Hi, need help cannot recei

Resolved! Unlimited U.S. Talk only

Why is the Unlimited U.S. Talk only for $8 add on not available?

Cancel

merged to 936902

Resolved! Payment Voucher

Payment successfully made. Account still suspended over an hour later.

Resolved! My Account

It does not open to see usage

Can’t log in to my account to renew payment

Tried logging in my account and now it won’t let me.???Did not change my information since the au I started the account

Resolved! Activation

Error 821

Resolved! Points or stay with the old program?

So what is better the news point system or the old program?Anybody looked into it?

Resolved! Number Transfer

I took out my Sim card too early and did not receive the text from my old provider. Now I cannot receive messages or calls. How do I get public mobile to send my old provider a transfer request so that they can text me?

Cannot call or receive call from specific number

I have recently realized that I cannot call my doctor office, or receive call from them, on my Public Mobile line. (I do not have their number blocked.) My doctor's office uses Telus' BizConnect, which is even more strange given Telus owns Public. ...

My daughter's phone is off, I don't have the email or password for her account to pay it.

Resolved! Cancel

I need to cancel my account. I need to get off pre authorized payments. I can't sign into my account. The verification code won't send to my email

Resolved! Error resetting password

Hi!I am having trouble accessing my account. My current log in credentials are not being accepted. When I try to reset my password, I get an error "There was an error resetting your password. Please try again later." I have tried this several times o...

I need a number transfer request snt to shaw mobile

Bill

Please get me the total that I paid in 2022.

Resolved! I accepted an offer back in November and I just noticed that it did not take.

Is there anyway to get this rectified? I accepted the 15GB for 40$ on 5G network

Port number from public to chatr

Hi I still haven't recieved received confirmatmion

Resolved! URGENT: Voicemail

How do I check my voicemail without setting it up? I don’t want to record a greeting or do anything. I just want an automatic voicemail that says leave a message at the beep. And I urgently need to check my voicemail right now but it keeps telling me...

NEED HELP

I have 3 accounts and can’t get into my daughters have trued everything from simbot to changing password everything someone help me please

Change my email

I reset my password ,but i cannot sign in .so i would to change my email to see if it can work

Sonim-XP1520-BOLT-SL

I want to know if this phone is compatible with Public mobile sim cards....

Can't receive automated text message (not a short code)

I've seen numerous community posts about this issue but those ones are all to do with short codes and have no real solutions. I've also already talked to public mobile who can't do anything, so I'm just posting to see if anyone here has found a good ...

Pay Account

I want to pay my acct and am continually blocked.

I write wrong my email

I don't have service, I need to pay for my phone but I realized that I wrote my email wrong when I registered, I need to deactivate the email notification to be able to access my account, or otherwise correct my email since it is only a letter that I...

Cant sign in

Created new PW but still shows exceeded max attempts

Resolved! Cancel my plan

Hi, I am trying to cancel my plan, but I don't have the option of removing my autopay, as the Chabot told me to do. Thank you looking forward for your help

My service is suspended

Hi,My service is suspended and I noticed the reason is that I my account balance is not paid. I have registerred for the autopayment and don't know why you couldn't charge my credit card. I have been using autopayment for over 3 years. Even I tried t...

Incoming Calls goes straight to voicemail and no notification from voicemail

Hello, My wife and I are having the same issue. Most of the time we are not receiving incoming calls and it goes directly to voicemail. There are no notifications for missed calls and also for new message in the voicemail. When we check our voicemail...

Resolved! Public Mobile Down?

Been out of cell service for a week. Tried logging onto the website via computer and mobile, both times it said my password was incorrect. Tried resetting password multiple times only to get the same error over and over saying currently unavailable a...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

cannot received calls and text messages

cannot received calls and text messages

Resolved! Unlimited U.S. Talk only

Cancel

Resolved! Payment Voucher

Resolved! My Account

Can’t log in to my account to renew payment

Resolved! Activation

Resolved! Points or stay with the old program?

Resolved! Number Transfer

Cannot call or receive call from specific number

My daughter's phone is off, I don't have the email or password for her account to pay it.

Resolved! Cancel

Resolved! Error resetting password

I need a number transfer request snt to shaw mobile

Bill

Resolved! I accepted an offer back in November and I just noticed that it did not take.

Port number from public to chatr

Resolved! URGENT: Voicemail

NEED HELP

Change my email

Sonim-XP1520-BOLT-SL

Can't receive automated text message (not a short code)

Pay Account

I write wrong my email

Cant sign in

Resolved! Cancel my plan

My service is suspended

Incoming Calls goes straight to voicemail and no notification from voicemail

Resolved! Public Mobile Down?

CanadaUS plan

Can't send or receive text messages

Badges

What happened to free International call minutes p...

Is it possible to use old community account with n...