Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Ive tried to call my phone number (289 area code, in canada where im located) off of a calling app AND my boyfriends phone amd every time it keeps saying "sorry your call can not be completed as your plan doesnt include US roaming" !!!! Im trying to ...
I just paid for a new plan and it’s not working on my phone
Phone calls are are not working at all, even to call voicemail nothing is working. Data and texting all works perfectly fine which is even more suspicious, it’s purely just phone calls that don’t work what so ever. I popped out my SIM and that fixed ...
So the issue is that my credit card changed and plublic was uable to get my payment for april 2023. I tryed resetting my password to make the payment but never recieved an email. I have been trying everything but it doesn’t work. Why is it so hard to...
Hi, I am looking to switch to the promo $40/15GB plan and wondering if I choose the switch now option, will I lose all my existing rewards and add-ons?
Hello,I'm getting phone calls every 15 minutes or so from the US numbers (different states). Every time I pick up the person on the other side claims that I called them. Has anyone had issue like that before? Thank you.
Is it necessary to put the sim in mobile for activation or I can do it on another mobile as well?
Hello, I have plenty of data but can't add access the internet or LTE when away on from home. Any idea on how to access the internet,?
Hi, where can I buy a SIM card in Winnipeg?
Someone is using my data by voicemail 1 306-580-4001. How do I avoid this intrusion?
@J_PM Something weird happening with Community Rewards. Just noticed that maximum_gato - https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/109590 - received top 10% for March while only making 1 post.
Hi, Can you please help?I cannot access The internet although my data is full.
Hi is There a faster way to get help?i activated my sims card and transfered my # but my card doesnt work so i have no service but the payment worked and they cancelled my other cell service so now im stuck no phone until they contact me
Do I lose my reward (eg. loyalty reward) when I change or upgrade my plan?
Hi! I'm a customer and suddenly I couldnt use my data anymore I thought it ran out but when I wanted to check it I couldn't get into my account. After that it says that my email was invalid, I've been having an active plan. I don't know what happenne...
I successfully used one 15 day period. It has now finished. I have a receipt for another 15 day period but in my account it just seems to have added a credit to my account and has not activated? Thoughts?
My data has not been working for the last 2 days now. I am nowhere close to using up my limit. I've restarted my phone and it's still not working
Please be informed that I bought SIM card one week before, and picked a cell number from your public mobile website to activate the SIM. I have found that someone has been using the same number for a long period of time. Why did it happen and How wo...
during the power outage last week I noticed how poor the data quality is that we have at our home with public mobile. How can I check to see that it is in fact public mobile? Is there a speed that I should be receiving? Is there a recommended testi...
Hi Im reativating my phone I need to make sure I can use WiFi calling with pulic Mobile. Can I make sure my account can use wifi calling in the account settings
I am public mobile customer since November 19 2020.My charge wa on Nov 19Now in my charge is April 7 2023This mean my charge have move forward 12 days.This mean I am overcharge.Why is my payment due change.
Im not suprised the PM network works well with my phone, but I just wanted to say, if people have doubts about joing PM because of the great prices, they really are not scaraficing anything. I get decent 4g lte speeds of 70mbps to 90mbps download an...
I cannot access my account (cannot find my username) to reactivate my payment.. Any suggestions?
Can I call back and text back to Canada with The US Roam $30.00 add on
Anyone else have issues with transferring their phone number from bell mobility? I'm trying to join public mobile but when I put in my phone number it's giving me this error "Please enter a valid Canadian phone number" this is and always had been a ...
I can’t get a password reset for my account. I was able to figure out my community username and reset my community password but I can’t log into the main page / my account. I’ve had this account since 2020 it I haven’t used it for sometime. Got a new...
Please how do I see my payment statement for last year January - December 2022? I need it for tax purposes. Thanks
I set up an account associated with my email and purchased a SIM card for my wife and myself. Our phones were bth working fine but the US roaming isn’t working for my wife’s phone. Is the problem that we didn’t set up a separate account for her phone...
I cannot listen to my voicemails, every time I try I'm greeted with "Hi, Public Mobile here, sorry your call cannot be completed as dialed please check the number and try your call again" and then it hangs up.I've tried
I'm going to the us, i only need data, does the us roaming work there? I read voice call won't work well, but how about data?
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