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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Auto payment

How can i update my auto payment

US Roaming Question

I currently have a Public Mobile 3G plan that does everything i want here in Canada. However, I will be in the States this fall and would like to get a roaming add on. However, does anyone have experience doing so with a 3G plan? It appears there ...

transfer line problem

I subscribed a plan last Friday. When I followed the steps to transfer a line from Telus, I had the activation error. The Chat was closed down since last Friday. i don't know who can help.

Incorrect ESN/MEID

Hello I am looking for the porting phone number please, I had this error earlier. Thanks.

Resolved! New iPhone - eSIM to eSIM transfer - FAILED

I am looking to transfer my PM number to a new iPhone (no change in service providers). Currently setup with an eSIM, looking to transfer to the eSIM on the new iPhone. The transfer process is unable to complete the request and tells me to contact su...

Porting to PM; eSIM activation failed

Hi, I just ported from Fido to Public Mobile right now. I chose the eSIM option, paid the charges and downloaded the iphone app. I received a port out message from Fido to which I responded saying YES.Despite all this, I received a pop up on my phone...

Phone number Transfer

Hi,I lost my phone. I would like to transfer my old Public mobile number to new public mobile sim card. I have a new public mobile sim card. What is step by step process?Thank you.

Resolved! How to recover Phone number after 4 months

hi ! I canceled my subscription roughly 4 months ago as I went on vacation. Now I came back and my phone number is lost is there anyway to recover it ? Please help me, I really need that phone number

Missing 5G Network Option

@CS_Agent in our CommunityJoined PM yesterday on the 5G 30GB planWhen I go into my iPhone settings -> cellular -> PublicMobileeSIM -> Voice & Data there are only two options, LTE and 3G. I looked on the Public Mobile service map and I am in the 5G ar...

Connot Login

Trying to resume my activation. I logged in using my save login credentials and I am then directed to the page with the box "Resume Activation". However, when I select that box it directs me to the login page again, but it doesn't accept my login c...

Access to account

Ok fellas back with a question. I am waiting for a Sim to come from Amazon. I put the app on a friends phone to sign into my account as I was told I could. It sent a code to my email which I put in than was prompted for a second code it txt to the c...

Resolved! ESIM issue

Hello all, I was porting from Telus esim to PM esim. When the PM esim was being installed, I received a text from Telus asking if I wanted to make the change. However when I reply Yes, the message failed to send out (seems the connection was already ...

Resolved! Have a number transfer issue

Couldn’t get the transfer done, got a message from PM yesterday said someone will contact me shortly, still not happen, what should I do.

Data

I just renewed my subscription and upgraded to a promotion for 40 gigs at 5G speed...but in the phone Taskbar it is showing 4G. Why?

Payment

Trying to update with a new credit card but it will not work. Why is it asking for a postal code? Any help would be appreciated.

Trouble transferring number

It's been five days, and I can't seem to complete my phone number transfer. Can someone please help me with this?

Change sim card and phone number

Changed sim card and phone number. Now I am getting a message saying: Not registered on network. I currently have no network service. I tried rebooting the phone, removing the new sim card, but nothing worked so far.

Double billed

Hello,I signed up for a 4G plan by accident and had to change to a 5G plan, I was double billed and would like a refund for the 4G plan, is that a possibility? I tried submitting a ticket but keepngetting a 404 error.Thanks.-PM

Porting from Koodo- stuck at step 6 and failed to activate

Hi All,I signed up for Public Mobile through the app, and I’m porting my Koodo number (not prepaid Koodo). I used the Koodo sim IMEI and on step 6, I got an error saying it failed to activate. I cannot go in further. I did not get a welcome email wit...

Resolved! SIM Card not received

Hello There I ordered a sim card on March 14, 2023 and it has never arrived. Could you please look into it? Order number was 330293. Thanks!

e-sim won't activate on iPhone 14

I am trying to activate a second e-sim on an iPhone 14. The main e-sim and iCloud account is on a Brazilian carrier. I have setup a new Apple ID for the Canadian market and downloaded the Public Mobile app. Logged into the PM account and tried to get...

Couldn't porting in to PM

Hello,I was not able to port my second line from Koodo to Public Mobile. Everything I've tried didn't work. When I try to login into my PM account my password doesn't work. Please help me

Resolved! Porting Issue

I subscribed and ported my number from Zoomerwireless to Public Mobile today around 6p.m.The profile shows my number correctly within an hour. I was able to call, but when I called the number, it said the number was not assigned. The data is working...

Sim card not working on iphone 8

@CS_Agent Moved sim card to an iphone 8 which states that the carrier is public mobile, however when inserting sim it states "SIM not supported". Please help

How to use public mobility in USA

I will have a trip in US. Is it free for the phone call and text in US? How much to charge the data if use roaming?

My data is not working

I just purchased the plan with 1 GB of data per month, before I was using free addons and it was working butnow I don't see the LTE when I turn it on. Tried turning data off and on, restarted my phone nothing changes. It shows up on my acct as activ...

Sign in, subscription, number porting, etc

Hours later, subscription unrecognized, even though I have email verification, app stuck in subscription permanently, online not recognizing my passwords no matter how many times I create a new password, or use incognito mode, old phone number still ...

Resolved! Autopay

I recently discovered the 2 dollar autopay discount isn't applicable any more. So how do I disable it?

US Roaming

I can't receive calls because callers in Canada get the message that my plan does not include a US Roaming Add on. I don't know how to fix this.

Changing to new plan before renewal date

Hey folks!So last week I decided to see if there were new deals on plans and I found one I want to change to. Decided I’d have it set to change on renewal date but since I’m running out of data and renewal date is some time away, I’m wanting to chang...

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