Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! over a month ,still no receive my sim card

dear ,i have place the order over a month ,but still no receive my sim card ,could you help me solve the problem ?Thanks and have a nice day !mike wu

Having problem port in

Wrong imei ? Need help

How do I switch plans to the $15/ month available to new clients?

Good Afternoon,I have been a loyal client for over 6 years and was paying just over $13/ month with loyalty rewards applied. Since the new rewards program came into effect, my monthly fee has risen to $22.60. This change in reward programs was forwar...

Cancellation of subscription

How to cancel a subscription on behalf of a spouse who had deceased?

Resolved! Re: Subscribe on hold because of non payment

Hi, same thing just happened to my husband. Did you ever log a ticket with Public Mobile and did you ever hear back about why this happened? Did you end-up being charged twice? Thanks so much.

Resolved! US Roaming Not Working

Hi guys,I’m having a problem roaming in the US. I recently signed up for the 75GB Can/US plan. I drove into NY and with settings on auto it picked up T-Mobile 5G. However, no data. I pulled over and read through the PM forum and Reddit. I might be mi...

Resolved! New account can't make phone calls

Hi All,I was originally with Koodo (not prepaid) and ported over my phone number via app. now i can't make phone calls on either sim cards. please help!got the confirmation text from Koodo confirming phone number port, but now neither sims work.

Resolved! I want to pick up SIM card instead of waiting for it to arrive.

I have just purchased a plan + SIM. During the purchase process the UI did not let me select a store to pick up SIM . I completed the purchase and now need to wait for SIM to arrive (10 days estimated). Can I change it to be picked up at a store in ...

Resolved! Error submitting ticket

I keep getting an error when submitting a ticket. It states to enter N/A if im using an eSIM and yet does not allow me to. there is no phone number to speak to anyone. my phone is now in limbo and I cant do anything with it. Have data on public, ...

Resolved! SIM card

It seems that the problem I was having yesterday (excessive data usage) is due to the SIM card failing. I would like to know how to get a new one? thank you

Resolved! I need help transferring my prepaid Koodo number

I need help transferring my prepaid Koodo number

Resolved! Receive OTP/sms/2FA while abroad, thailand etc

Hello, I was in thailand 3 months ago and I noticed that I couldn't receive 2FA sms because I guess pm does not have roaming. I guess now time has changed, since royalty program also changed. I see under my plan, there is unlimited international text...

Resolved! Monthly charges

My monthly charges have increased from $28.00 to $35.00 plus GST. I received no notice or expl

Lost phone

I have tried to reach out customer service agent one of agent she ask me to provider her new SIM card serial number and voucher pin than I send it to her but after that she didn’t get back to me I was wondering she will help me to get back my number ...

Resolved! Did we lose HAPPY ANNIVERSARY rewards?

I've been with PM for 5+ years now. Aside from removing my bonus 1GB data per month, it seems they also removed my annual loyalty rewards as well. ...and they are selling plans to new subscribers for less than their loyal subscribers. I tried op...

Resolved! New email

On the offers page, it says that I can use a different email to create a new account. Does that mean that it would count as a new activation and I could get the better 4g plan for $21? I currently have the old $15 plan. Are there any downsides to th...

Locked out from account

I am locked out from my account. How do I reset it.

Resolved! I'm unable to switch to the new $15 plan

Hello, I am currently on the onld $15 plan, that is 100 mins of talk, and unlimimted text and 250mb of data. There is a new $15 plan of unlimited talk and text which I'd like to switch to and save the hassle of switching to the no name phone, bbut wh...

Resolved! How long does it take from Roger to public ?

I switched from Roger to public mobile today. It haven been almost 7hrs after switch. How long does it take for complete transfer? I am able to receive and call out , use data but I can’t send out text message and my iMessage can’t send out with my...

Resolved! I can not get a ticket

I need to talk to support. but can not submit a ticket

Promotion not honored/installed

I got texted a promo for 40gb for $29 a month reply Yes. I did and my plan hasn't changed

New account question

I want to make sure my new account starts billing from today when my number has been correctly ported over and is working, not from June 15th when I opened the account but did not have the number correctly. I would also like to confirm that I have th...

Cancel everything

How do I disconnect my credit card and cancel everything?

Lost my phone & paused service but…

So I lost my phone and while I was without a phone I had put my service on hold. It was around 2 weeks before I got another phone and unpaused my account. How come my subscription didn’t pause? I have to pay for the time I didn’t use the service? Sho...

Resolved! Subscription change

Looking to change my subscription to the $34 per month that reads in part:Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++Number one - I can't reach anything that is referenced by the ++ at the ...

urgent! unable login unable receive msg OTP and I am out of Canada

Hi all,I am Chunli Song. I am out of Canada now so I cannot receive the message OTP for logging my account. I linked the phone number with eversafe for receiving 2FA Msg OTP. Now, I only can receive the email verify code. My account is xxxxxxxxxx.co...

US Talk - Text Addon (15 days)

Hey,I purchased a US text / call add-on this morning and I'm contacting in regards to the add-on not been applied to my account and / or I cannot call US numbers (for job placement / connections). Thanks and kind regards, xxxxxxxxxxxxxxxxxxxxxxxxxxxx...

Rewards Switch Reward

Hi, I am pretty oblivious to the changes since I have been on pre-payment for years. I noticed the last 2 months there was a change to my payment and after reading up a bit, it seems like there was a mandatory switch to loyalty programs. From more re...

New Account, Number transferred from Telus, Phone not working, just blinking 5G every 3 seconds

Hi,I have a ticket open, but they haven't been very responsive today so I'm posting here in case anyone has some information.Trying to get an Public Mobil account going with my existing phone number transferred from Telus has been a horrible experien...

Respond to support

How and where do I go to provide requested information to support?

Community

Forum Posts