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Cancel my service

kamrank
Great Neighbour / Super Voisin

Hi, 

 

I want to cancel my public mobile e-sim but I have deleted the e-sim when getting a new phone. Now I can't go to my account as it sends the verification code to that e-sim. What should I do?!

4 REPLIES 4

kamrank
Great Neighbour / Super Voisin

I can't log into app. 

eddieO
Town Hero / Héro de la Ville

@kamrank you can probably "purchase" another eSIM from the App so that you can receive the SMS, and the eSIM should be free since you already had one 

kamrank
Great Neighbour / Super Voisin

Thank you. It first sends a code to email and then sends another one to e-sim. I will message them. Thanks.

hTideGnow
Mayor / Maire

HI @kamrank 

Try to get the code via email.  When you are at the security code stop , click Didn't receive code or Resend code and see if  send email is an option.

if the option is not there, ask PM support to remove the credit card for you,. Please message them here:
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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