Number transfer

[vivoger]

• Yesterday,I received an SMS from my previous provider to cancel and I confirmed yes yet when I contacted them today they said I was still connected to their service and that my number had not been transferred.

[slusagm]

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@vivoger wrote:

I do not see the telephone number 

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@vivoger 

check the message here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[vivoger]

I do not see the telephone number 

[vivoger]

I did receive the message from Rogers and I did reply right away.

[hTideGnow]

Hi @vivoger 

did you reply Yes within 90 minutes?  The timing is importing.  You might need to ask PM porting team to resend the porting request and you need to approve one more time with your previous provider

 I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[slusagm]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them