No Signal After eSIM Port

[confusedhuman]

Hi all, I activated my PM  account yesterday and transferred my number from TELUS. Both accounts were using eSIMs, and I replied "YES" to the port-out text message from TELUS.

The issue is that I now have no signal on my phone. Since Public Mobile is owned by TELUS and uses the same network, I'm a bit confused if the port is still processing or if something went wrong. Any suggestions would be greatly appreciated. Thanks in advance! 😊

[hTideGnow]

hi @confusedhuman 

first,  disable Telus eSIM from Sim Manager or Settings->Cellular

Next,  go to Sim Manager or Settings->Cellular and check if PM sim is showing there.  Make sure the Public Mobile sim is enabled , or Turn on this line  option is toggled on.  Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage