Don't worry, this is a common issue when transferring a number between TELUS and Public Mobile (since they share the same backend network).
Here are the most likely causes and how to fix them:
1. eSIM Profile Conflict (Most Common) Since both your old TELUS plan and your new PM plan use eSIMs, your phone might still be trying to connect to the old TELUS eSIM profile.
Go to your phone's Settings > Cellular / Mobile Data.
Check if your old TELUS eSIM is still turned on or if both are active.
Turn off or delete the old TELUS eSIM, and make sure your new Public Mobile eSIM is set as the Primary / Active line.
2. Restart Your Device & Reset Network Settings
Restart your phone completely (or toggle Airplane Mode ON for 30 seconds, then OFF).
If that doesn't work, try doing a Reset Network Settings in your phone options.
3. Porting Delay Even though you replied "YES" to the confirmation SMS, ports between brands on the same network (TELUS / Koodo / Public Mobile) can sometimes take between 2 to 5 hours (and occasionally up to 24 hours for all services to stabilize).
4. Re-install the Public Mobile eSIM If you still have no service:
If none of this works after 24 hours, you should contact a Public Mobile Customer Support Agent (CS Agent) via the SIMon chatbot or by sending a direct ticket so they can manually clear the porting stuck state on the backend.
Hope this helps get your service up and running quickly!
