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Half way stuck port

Teygin
Great Neighbour / Super Voisin

Hang gang, 

 

I just signed up with Public and the port seems to have failed.

I can receive some texts, not all, some calls, not all.  

In the cellular settings the old sim still has my number and the new esim has my temp public number.  The esim is working but states its the temp number.  even though I can receive some calls to my correct number. 

2 REPLIES 2

hTideGnow
Mayor / Maire

HI  @Teygin 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

Chalupa_Batman
Mayor / Maire

Hey @Teygin 

Take a look in the top right corner of the page. I'll send you a number to call to get this fixed.

Need Help? Let's chat.