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Resolved! Keeping same American number

Hi,I recently moved from America to Canada. I have had an At&t number for a while and would love to keep the same number. Since the two countries have the same extension, would it be possible to keep the same American number I have if I transition to...

seanmj98 by Great Neighbour / Super Voisin
  • 757 Views
  • 9 replies
  • 1 Bravos

Resolved! T911

How do I activate T911 (Text 911 service)?The help articles are all old af, and the link it says to follow to contact support to set it up just goes to the public mobile homepage. This is a huge issue, as this limits the accessibility to emergency se...

challa by Good Citizen / Bon Citoyen
  • 943 Views
  • 8 replies
  • 0 Bravos

Billing

Morning I paid my bill on the 15 of January, my bill was due today. Now I have no phone service today ?? Not sure what is happening

1985shane1985 by Great Neighbour / Super Voisin
  • 471 Views
  • 7 replies
  • 0 Bravos

Resolved! Extra Payment

On Jan 21/21 two payments were made on my account but showing as due Feb/21 rather than Mar/21. Please confirm that my account is paid for 2 months or explain how to reverse the extra payment of $15.

ECorey1 by Great Neighbour / Super Voisin
  • 416 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Free 5 gigs for new activations

switched my wife to PM just before Xmas, I did get the free month and I was eligible for the 5 gig for new activation but I/she did not receive it yet, it has been over 30 days. Where do I go from here?

Dave76 by Good Citizen / Bon Citoyen
  • 503 Views
  • 3 replies
  • 0 Bravos

Need my account number

I lost my user ID and password, I just need my account number of my public mobile please help me

Javedraza by Great Neighbour / Super Voisin
  • 556 Views
  • 6 replies
  • 0 Bravos

Resolved! Did not Get Second Month Free

Hello,I entered my e-mail for the flash sale on December 18th 2020. After that I activated my account on the same day with the same email address. It has been more than 30 days, I still did not get the second month free reward. I was charged on Janua...

sozubek by Great Neighbour / Super Voisin
  • 479 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't Cancel autopay

How can cancel autopayment.very hard find out.or never have it?

Roger2021 by Great Neighbour / Super Voisin
  • 705 Views
  • 6 replies
  • 0 Bravos

Resolved! Abuser breaching bail conditions

Hi my abuser has bail conditions in which he is not supposed to contact me and he has been calling me by turning off his caller ID. Is there anyway I can trace the number behind the calls to report the breach to police officers

Ramshaali by Good Citizen / Bon Citoyen
  • 869 Views
  • 13 replies
  • 1 Bravos

Resolved! Puk number

I would like to know my puck number

Slayter by Great Neighbour / Super Voisin
  • 472 Views
  • 2 replies
  • 0 Bravos

Resolved! 2 SIM cards on 1 account

How do I activate another SIM card on my current account? I have my SIM card with a active plan, how ever I ordered my daughter a SIM card and I just received it and I can’t figure out how to activate it on my account. Is it possible to have 2 active...

Josh8794 by Good Citizen / Bon Citoyen
  • 711 Views
  • 7 replies
  • 0 Bravos

US TALK TEXT DATA ROAMING ADDON

For the U.S. Talk, Text and 250 MB Data bundle: for $20, how much talking minutes are included in the addon, and how much can you text? Also I probably won’t even much of the data BUT what speeds are the data in the addon? Im assuming it is still onl...

Asher2 by Model Citizen / Citoyen Modèle
  • 330 Views
  • 2 replies
  • 0 Bravos

Locked out of email

HeyaSo I've got a friend, they've never had a phone, and they can only log into gmail from one specific computer. Whenever they try a different device gmail asks for a phone number. My question, if they were to sign up for an account would the fact t...

Kold by Good Citizen / Bon Citoyen
  • 294 Views
  • 5 replies
  • 0 Bravos

What's behind all the SIM-jacking incidents?

It seems to be a daily occurrence, yet we never hear about the root cause, and people are still able to log in to their accounts. Is it malicious attackers, a PM system glitch, or some other reason? I would think if attackers were doing this, and the...

sheytoon by Mayor / Maire
  • 835 Views
  • 12 replies
  • 1 Bravos

Resolved! User name match CC

Heyo,I think I already know the answer to this, but does the user name have to match the credit card? I want to set up an account for someone, and I would pay for it with my card, can this be done?Thanks

Kold by Good Citizen / Bon Citoyen
  • 504 Views
  • 7 replies
  • 0 Bravos

Text and call

I cant recieve messages or send , i cant revieve calls 

Shereika71 by Great Neighbour / Super Voisin
  • 299 Views
  • 3 replies
  • 0 Bravos

Resolved! Spam call

Hi,Can anybody have a answer for spam call, I am going to mention the numbers. I am receiving everyday 10 to 15 calls. 289-273-0228226-270-9076226-270-9085226-270-9065226-270-9112226-270-9090226-270-9079226-270-9064226-270-9014236-270-9091 Still I ha...

Vimalkumar by Great Citizen / Super Citoyen
  • 1363 Views
  • 13 replies
  • 0 Bravos

Resolved! Account expired ?

I’m currently on auto pay and my account needs to be “reactivated”. My payment came out on Jan 17th. No funds does not apply to me. Any help would be appreciated.

chris_p17 by Good Citizen / Bon Citoyen
  • 604 Views
  • 18 replies
  • 0 Bravos

Resolved! Canada wide talk VS long-distance

I’m on a 100-min Ca wide talks plan and because I reached 99 mins, I tried to add minutes. For $5 I added on 500 mins of Ca wide long-distance. « Talk » and « distanxe » are the same, right?

Sebalo311 by Great Neighbour / Super Voisin
  • 761 Views
  • 7 replies
  • 0 Bravos

Resolved! texting failure

I started as a client of public a month ago. I have the $25/month [plus taxes] plan. I cannot either send or receive text messages since day 1. I still don't have an answer about what's going on or whom to contact or a telephone number for customer s...

benmatematiko by Great Neighbour / Super Voisin
  • 493 Views
  • 4 replies
  • 0 Bravos

Will downgrading plans affect the Boxing day promotion?

Hello,I signed up to Public Mobile with a $25 plan for 1 GB and there was a promo of a second month free plus 5GB. My renewal is coming up, and I want to downgrade to the $15 plan since I don't use the phone that much. When I was going to change the ...

anysia99 by Great Neighbour / Super Voisin
  • 666 Views
  • 9 replies
  • 0 Bravos