[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! US/CAN Talk and text plan
Hi what’s the difference between these two plansone i got during the promo the other is a dollar more but does it include talk and text in the states (call from the states, text sms , etc?) Current plan i got notifications about addon so i assume t...
Half way stuck port
Hang gang, I just signed up with Public and the port seems to have failed.I can receive some texts, not all, some calls, not all. In the cellular settings the old sim still has my number and the new esim has my temp public number. The esim is work...
Resolved! Data randomly stops working multiple times a week
Hi, my data stops working randomly and this happens multiple times a week. I would have to restart my phone or turn it on airplane mode but sometimes it does not solve it. Also I've been having calls drop issues.
SIM CARD
HelloI want to requi
RBC card not working
What could be the issue please, while trying to register my line with my RBC mastercard, I get a payment error
Resolved! SIM card
Hi, I'm trying to start a subscription with you, I already own a Public Mobil SIM card from being a client in the past. However, when I enter the SIM card numer for my subciption I get a error message telling me it's already in use. Can you help?
Resolved! Stuck on Confirm your Identity loop
Hi, just onboarded to PB a couple of hours ago, when I try to access the app or my account through the browser I'm confronted with "Confirm your identity" and the 6 digit OTP code that's supposed to be sent but it never sends anything. I know my txt...
Resolved! Waiting for New SIM
SIM was ordered on Sept 18. Today is October 3. Is it normal for delivery to take this long?
Sim Card question
Been with Public Mobile for about 6 years now. Yeah, it's an old sim card. 5G was unheard of back when I purchased this sim. If I move from my 4G plan to a 5G plan with Public Mobile (granted I need a 5G phone as well) do I need a new sim card or wil...
New user
I'm Nicolas.I just subscribed to public mobile. While activating my physical sim card, I was asked to choose a number what I did. Surprise the number was already used by another client. A 6-digits code was sent to the number and I need it to access m...
Resolved! Can’t activate eSIM on iPhone 11
I just signed up for 4G CAN/US before flying from canada to US this morning and I am trying to activate my eSIM on iPhone 11. I scanned the image in my activation email but get a message ‘unable to activate esim’. my account portal says it’s activate...
Resolved! changing plans
For the agentI wanted to change my subscription to the $30.00 4G 20 GB Canada-US plan which shows as available on Public Mobile's website until September 30th; however, this plan was not showing up as an option in my account. Therefore, the only opt...
Not accepting my card for payment
My payment doesn't go through. I've tried two cards
Declined payment
Hi everyone!my sister’s pre auth payment got declined and she wanted to pay with different credit card. My sister already added the new credit card but I would like to know when PM will charge on the credit card. Is there any other option other than ...
Service not working
Hey, I am unable to call anybody, even though I renewed my subscription on sep 28th
Cancel my service
Hi, I want to cancel my public mobile e-sim but I have deleted the e-sim when getting a new phone. Now I can't go to my account as it sends the verification code to that e-sim. What should I do?!
Change my plan
I will be traveling for 7 months and would like to put my phone and my husband’s phone onto the cheapest plan possible to keep our numbers. I see a plan for $19 but for some reason, I can’t select it.
Resolved! Request Specific Phone No.
Hi, I brought a new sim card for my family member, can I request a specific phone number for her, like 647-XXX-7828, of which is similar to my phone number?thanks a lot
Resolved! Verizon unlocked iPhone 12 compatibility
Hello. Will Verizon unlocked iPhone 12 work on Public Mobile? How do I check compatibility? It is my niece's phone, she is in US, but she wants to give it to me (send by mail), if it will work. Thanks!
Installed esim now phone is SOS on primary cellular
I installed a Airalo esim for a trip today. Says it was installed successfully. Now on primary cellular service my phone is SOS. Any idea why?
porting/number transfer
so in the process of the porting /number transfer for another account that i have i made a mistake and did not select the dummy number. now this are weird. how can i fix this without affecting my number and is it an easy fix??? will getting a physica...
Referrals
I recently referred a friend, why don't I see a credit on my account?
Reset my pin
I need to reset my 4 digit pin for calling *611 to pay my bill
Resolved! Canada/US 50g plan
Hi everyoneJust wanted to know if I need to activate anything on my mobile device for my plan when traveling to the US . Currently sitting in my hotel room in San Fran after a long day of traveling (from NL) and wanted to make sure I'm not getting an...
Spam Calls
I've never in my life had as many spam calls since I changed over to Public Mobile. Who is PM selling our numbers to?? I get at least 2 spam calls a day and I constantly block them + have my phone not let through unregistered numbers. It's ridiculous...
Resolved! Public Mobile APM on adroid 14
Hi, I just bought a brand new OnePlus 12r with oxygen os 14 (android 14) but the MMS message doesn't work, I had this problem on my old OnePlus 7t earlier this year and it was stated that if i had a up to date phone the APN would have been published ...
How to change plan- downgrade
How do I downgrade more on a plan as all the options are not showing. I want way less data right now changing to $30 plan but i want the $20 plan i can see online just not on app thanks I have never been able to contact support keeps saying error on ...
Resolved! Payment accepted but plan not renewed
Hi,Yesterday I paid for my phone plan. The transactions page shows the top up and shows the plan renewal but I still don't have an active subscription?What should I do? Pay twice and cancel the first transaction with the bank as fraud?
