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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1881 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30243 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42008 Views
  • 185 replies
  • 29 Bravos

Resolved! Payment

I'm a new subscriber and subscribed yesterday to one plan to pay monthly. I paid for the plan, but haven't received my SIM card yet. But now would like to change it to 90 days subscription plan. Will my total payment be less that I already paid for o...

TG6 by Good Citizen / Bon Citoyen
  • 900 Views
  • 7 replies
  • 0 Bravos

Resolved! Esim

Where can I get new qrcode to setup my eSIM again 

Gury_604 by Good Citizen / Bon Citoyen
  • 644 Views
  • 4 replies
  • 0 Bravos

Resolved! international call

I have 500 m,inutes of international call in my account, but can't make a call to France.

Marjac by Great Neighbour / Super Voisin
  • 624 Views
  • 3 replies
  • 0 Bravos

Resolved! Referal Code

How do  I add referral code after my account is setup?I didn't have code handy when setting it up?******(update by Softech: Referral code removed)

IAN1390 by Great Neighbour / Super Voisin
  • 693 Views
  • 3 replies
  • 0 Bravos

Resolved! Ported number didn’t work

I recently purchased ESim and ported my number from another provider. They had some problems with the port and need another request sent to themit has been almost a week now with no phone- also I don’t have original sim anymoreplease helpthxdianne

Marco11 by Great Neighbour / Super Voisin
  • 391 Views
  • 2 replies
  • 0 Bravos

Voicemail

I am unable to check my voicemails.  I can call out and receive calls fine but when I call to check voice mail it says it cannot complete my call.  I have voicemails sitting there that I can’t check.

DebHep by Great Neighbour / Super Voisin
  • 614 Views
  • 6 replies
  • 0 Bravos

Add on doesn't work

I purchased US bundle for 15 days, worked great, but used my data before the 15 days were over and purchased another bundle. Now data doesn't work. Phone is Samsung 20FE, software is updated and yes, I restarted the phone. What to do?

Resolved! Half time in Canada Half time in Mexico

Am I able to use my Public Mobile phone service in 2 countries without buying a SIM card for Mexico? I have been paying paying for 2 plans.

Rose20 by Great Neighbour / Super Voisin
  • 830 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting my to another carrier

Hi,Can I pre approve my port order instead of confriming by text message as I will be out of the country?

Mido by Great Neighbour / Super Voisin
  • 868 Views
  • 8 replies
  • 0 Bravos

Resolved! Activation not completed

soon as I login says continue activationI enter same email and password but eversoft says it wrong.I reset password  still doesn't workemail is valid as I got my notice of payment received.any help would be great as sim doesn't have a number yet

IAN1390 by Great Neighbour / Super Voisin
  • 504 Views
  • 3 replies
  • 0 Bravos

Resolved! Long Dis. call from HongKong

I need roaming service in Hongkong, which "add-on" should I choose? I have international long dis. min. but not sure if I can use there.thanks.

davidHu by Great Neighbour / Super Voisin
  • 677 Views
  • 4 replies
  • 0 Bravos

Resolved! Chat

Can I chat with an agent 

BillPat7674 by Great Neighbour / Super Voisin
  • 751 Views
  • 4 replies
  • 0 Bravos

Resolved! new sim activation

hello!i purchase a new sim and $15 voucher to add to activate but i dont have a creditcard.  How can i activate without creditcard?? thx for helping

isabel12345 by New in Town / Nouveau en Ville
  • 370 Views
  • 1 replies
  • 0 Bravos

Resolved! Payment method

I need to change my payment method and this site is extremely confusing.

Resolved! payment error

why did i not get credit for my rewards on my subscription change to 90 day subscription 

silver140404 by Great Neighbour / Super Voisin
  • 388 Views
  • 2 replies
  • 0 Bravos

Resolved! Esim transfer to new phone ?

Just wondering if I could transfer esim to another phone or do I need a physical sim to do that ? Thanks 

CoolScorpion by New Neighbour / Nouveau Voisin
  • 15114 Views
  • 9 replies
  • 1 Bravos

Resolved! Where can I find my data usage on my iPhone 8?

I am having a difficult time locating the reading of data usage on my phone.  My friend has an android phone and it’s easy to see that data usage on his but it isn’t the same with my phone.  Could somebody help pls?thx

AngryCat by Great Neighbour / Super Voisin
  • 650 Views
  • 2 replies
  • 0 Bravos

Service crashes (Montreal)

Patchy service in multiple areas of Montreal where i would lose service out of nowhere and it would come back after 10 seconds am i the only one

Ben_Spencer24 by Great Neighbour / Super Voisin
  • 489 Views
  • 4 replies
  • 0 Bravos

Transferring from Koodo Post-Paid to Public Mobile

Just finished setting up my Public Mobile with a new number and submitted a ticket for help, is anyone able to help me transfer my number from Koodo over? I need this done before Wednesday... Please and Thank you!

RudyT by Great Neighbour / Super Voisin
  • 932 Views
  • 7 replies
  • 0 Bravos

Réception d'appels

I recently transferred my mobile number from chatr to PM and after the transfer i can't receive calls anymore maybe because I didn't respond to the massege of chatr to approve the transfer so what should I do?

BenSlama by Great Neighbour / Super Voisin
  • 374 Views
  • 4 replies
  • 0 Bravos

Resolved! New account and port issue

1. I have a partial port issue with no SMS service and only outbound calls and data, hut no inbound calls.2. I seleted the wrong plan on 90 day subscription, I changed over to the right plan that I thought would renew on 90 day as well, but after I p...

Phil0412 by Great Neighbour / Super Voisin
  • 495 Views
  • 3 replies
  • 0 Bravos

Overcharged for data

I wanted to purchase one (1) gb of data and somehow i was charged for eleven times one gb of data.  How do I get a refund?

seegee1 by Great Neighbour / Super Voisin
  • 418 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment update

Hello,i have been trying to update my payment information ,  it I am unsuccessful. I am getting a message saying: Oops! Something went wrong and try again later or contact our support.my payment day is tomorrow (every second of each month). What can ...

Priest1 by Good Citizen / Bon Citoyen
  • 922 Views
  • 9 replies
  • 0 Bravos

Urgent help please, account locked out "unauthorized access"

Hi there,My public mobile non community account is locked out and says "unauthorized access".I was a day late in paying my mobile bill but was able to pay it the next day, I have been charged on my credit card and it went through but I have NO SERVIC...

hru by Great Neighbour / Super Voisin
  • 632 Views
  • 6 replies
  • 0 Bravos

Sim card order

I ordered a sim card a week ago and I never received confirmation order I screenshoted the order where the hell is my sim card!? 

Displeased29 by Great Neighbour / Super Voisin
  • 673 Views
  • 7 replies
  • 0 Bravos

Cannot login because SMS and voice mails are not available

I try to login to my account, it says sending 6 digit code via SMS to my number. I cannot retrieve the SMS, I do not have access to that number because I am out of the country. It gives me the option to call the number; but that number does not have ...

fmongeau1 by Good Citizen / Bon Citoyen
  • 444 Views
  • 2 replies
  • 0 Bravos

Resolved! Rewards

If I switch plans does my rewards program stay the same or does it switch to public points?

ktriggs1 by Great Neighbour / Super Voisin
  • 368 Views
  • 1 replies
  • 0 Bravos

Esim

Hi I just reset my phone and I lost my esim can you send me the wrong code or the information of esim to setup manually 

Gury_604 by Good Citizen / Bon Citoyen
  • 366 Views
  • 2 replies
  • 0 Bravos

B81 error

@CS_Agent I keep getting the error message 8B1 when i try to make phone calls. It is only happening with some phone numbers and not others. I can still receive calls and send and receive texts. I have tried turning my phone off and removing and reins...

gw3 by Great Neighbour / Super Voisin
  • 1603 Views
  • 2 replies
  • 0 Bravos
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