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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! eSIM Problem

I signed up for a plan and went through all the steps. It is paid for and the number was cancelled by my previous provider. The eSIM did not activate. The QR code did not work. I cannot log in as the phone number is not active. What are the next...

After 3 weeks of aggravation - account EverSafe problems solved by CS MIHAELA_N

After more than 3 weeks of ongoing seemingly unsolvable account problems all related to EverSafe, CS agent MIHAELA_N patiently worked with me to find a solution .

Resolved! Points rewards

So for those on points rewards . Say the have 50 points saved up and their plan is $39 . If they redeem 15 points for $15 3x times =$45 that will cover their plan . But will they still have $6 left over in available funds ? Or would it be best to r...

Resolved! SIM card lost and forgot the password of public account and the password of my email

SIM card lost and forgot the password of public account and the password of my email. . What can I do to get a new SIM card?

Resolved! Unable to change subscription

Long story short, I googled whether or not my new phone was Esim compatible instead of using Public Mobile's option to check.I purchased an Esim plan, but can't activate my account because my phone turns out to not be Esim compatible as the informati...

Resolved! I'm travelling abroad next week and purchased an eSIM but I can't install it. PLEASE HELP

I purchased an eSIM for travelling overseas and I can't install it. I confirmed before buying the esim that where there were no SIM Restrictions in my iphone settings but it appears that Public Mobile does not support Dual SIMs on their service? I...

Resolved! My account

I’m not able to log into my original account because the number is completely different, so how am I suppose to pay for my service or check my usage

Resolved! Can't access my email

I can change my password for my account by putting in my phone number and getting the text through public mobile but I can't access my account. It said the email is incorrect but i don't know why and I have no way to see what the email is that is ass...

Resolved! Overcharging

I got charged 2x in one month, So I got a new data plan on July 21st, but I got billed twice, both on the same day by public mobile

5g is not working on my 5g plan

Hy i purchased public mobile service yesterday i bought 5G plan with 50GB data, since yesterday when i turn on my mobile data its showing LTE only my phone supports 5G. Can someone know what might be the issue why 5G is not working?

Resolved! Am I being Overcharged?

Hey guys,I switched to a promotion plan a couple months ago. It was the 30GB for $39/month (only if you do the 3 month subscription) plan. I got billed today. I am an older public mobile customer and get the old rewards system: $2 autopay, $4 loyalty...

Resolved! SIM locked - can't log in because of 2FA

I'm posting on my account because I cannot log into my other account.- My daughter has her own public mobile account through a separate e-mail. Her SIM card was locked out and it is requesting a PUK. She tried to log into her account to request it an...

new user and having issues

Hi,I am a new user, switched due to recommendations from others. Now that I have the new plan I have difficulties sending text messages to my family group as well as individuals. Is this because I am now on a cheaper 3G network? I'm starting to wonde...

Resolved! switching account

Just wondering if switching to your new $39/month plan will make me loose my $5/month reward that i curently haveI curently have $3 for loyalty and $2 for auto payment

Add-on purchased but did not show up

I purchased a USA data and talk text. Add-on for $30. I see the ad on has been transacted within my account. However, I do not see the ad on on my add-on list. I tried to put in a ticket multiple times And I get an error code.

Resolved! Number port issues

I am unable to transfer my koodo number to public mobile. It does not want to allow me to create a ticket for the trasnfer. please help

Resolved! Restoring old community id

Had a account several years back linked to same email address. Wouldn't let me register with old nick for community forum, said it already exists. Yeah is me since set up new phone under same email address. Can I go back to original nick? Same nick ...

Resolved! trying it for few days

Hi, My girlfriend wants to try public mobile if it will fit her. but she wants to know if public mobile offers few days free refund or things like that so she can try it out.

Resolved! Porting to Koodo

Hello, I have requested to port my number to Koodo Postpaid and received a text message to port my number back there but it still has my services at Public Mobile. Please help!thank you!

Resolved! Best value

Curious of everyone’s thoughts on the best value plan 90GB for 90 days $117 4G service or 150GB for $150 unlimited 5G plan . I know this mostly comes down to how much data one needs . But is one plan a clear winner over the other . And why ? . Seems...

Resolved! eSIM replacement

I accidentally deleted my eSIM because it didn't install correctly. As a result - I can't install it again through the QR code that was given. How do I get a new eSIM?

Resolved! Double charge in my credit card in a month

Hi, In July 24th PM charged me to renew my monthly plan so today July 28th when I find out in the web another plan that I can upgrade my Data for the same price and same options that I have so I took it and, now PM charged me again another month, so ...

Resolved! locked out

I am so fed up with public mobile and the fact no one is around to help. We pay for a service that does not bloody work and you can't get anyone to help fix it. My wife is currently in hospital and will be there for several days. We want to add some...

Public mobile is just pathetic

So I bought a sim card at a shop and signed up on the website. I entered my name, email, home address, credit card info, referral code, etc.And when I look at my account today, the address is missing, so I type in my address again and click save. Pub...

Ordered a sim card, haven't received it yet

Ordered a SIM card on July 17, 2023, haven't received it yet

No texts or outgoing calls

Signed up yesterday able to get calls and send iMessages but can’t make calls or send text messages. Unsure what to do. I signed up last night and want to cancel

how can I pay my bills

i do not hav pin code they asking can i talk to someone asap

Resolved! US Roaming not working

IPhone- T-mobile in Washington state…Bought a 15 day plan and roaming not working, only text. It looks like it may have worked for a few minutes at some point (small amount of data use showing, likely email downloads ) Text is working . Restarted pho...

Invalid email

The email on my account is invalid. I accidently entered a wrong digit when I first signed up with Public Mobile. It has not been an issue until they started using eversafe. Now to change it, eversafe sends the code to the invalid email address. How ...

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