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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Your account has been suspended

Today,I checked my Public Mobile account and it says "Your account has been suspendedTo reactivate your current plan, you need to pay your outstanding balance. Suspended accounts are deactivated after 90 days of non-payment"The heading above this war...

Resolved! Stop Paying

I need to keep my public mobile simcard (which is prepaid) and just receive the incoming calls and messages. I do not want to pay the monthly fees anymore. Is it just enough to deactivate the pre-authorized payment in my account? How can I remove my ...

Resolved! Plan Changed at Renewal, Didn’t get my Rewards

I changed my plan scheduled at renewal and credit card was charged the full $35 not getting any rewards. Chat with Simon got me no where. Why didn’t I get my rewards?

Resolved! PUK

Please I need to retrieve my PUK code

Resolved! Paying my bill

My credit card was compromised but I received a new one everything should be back to normal

Can’t connect to network

I’ve just signed up for PM, have a LG K20 phone (that seems to be compatible according to other posts here) but can’t connect to Public Mobile3G (the only PM network on the list). Have tried toggling airplane mode, turning it off and on again, removi...

Resolved! Refunds

I upgraded my phone to 4G since Dec.8/2022. However, the signals of phone, and data when I uses it to call or use it for internet is still shown 3G. As far as the speed is concerned related to items above I don’t think anything is improving at all. S...

Resolved! US Roaming unable to make phone calls

I am in the US and have already added the unlimited US Call and Text roaming add on. I am able to send SMS but I am unable to make phone calls to any number. It just tries to connect but never does.

Resolved! cannot received calls and text messages

Hi,need ASAP reply.I Called porting team many times but no answer.Any other contact number.My sim card not working

Resolved! Plans

I switched from a 3g to a 4g but still shows 3g. Kindly help

Resolved! Visa Prepaid Card....

My parents have a brand new phone with o phone plan yet. I'm trying to activate them with a new number and account througg Public Mobile. They want the $25 monthly plan. I tried to use my.own credit card since my parents don't have a credit card ...

Two-factor authentication at login

Not a question, but more a comment or feature request. I love that PM added this option, but as implemented it feels it is half-done. We should have an option to 'remember' this device for some reasonable time (standard is 30 days) so we don't have t...

Urgent

Was messaging a CA_Agent and have not replied need to speak to one ASAP

Please cancel my account

Resolved! 3G vs 4G

why does my plan say its on the 4G network but my cell says I am only getting 3G?

Resolved! Forgot Email for Phone

Can someone in customer support contact me? I have a second phone with public mobile, but don't remember what email address I used to set it up. I would like someone to tell me what the email address is is I provide them my phone number in a priva...

Resolved! Cell Phone Compatability

My 2017/2018 LG - M703 Q6 Android 8.1.0 cellphone shows "Preferred Network Mode: GSM/WCDMA/LTE auto with a checked circle; and Network: Public Mobile; and Mobile Network Type: LTE". Now digging around suggests that GSM and WCDMA are 2G or 3G network ...

Still, PATIENTLY, waiting for a mobile app that will eliminate all headaches in one shot

Right now, I have the mother of all headaches with the PM portal. In this day and age, almost everybody worth their salt makes a mobile app available. Come on, TELUS! Do it at least to show your customers are worth it!

Problem with new account

I have recently opened a Public Mobile account and it was activated. The service is the 3G $15plan. This should give me free texting, a small amount of call time and a small amount of date. However, there are a couple of problems. If I send Interna...

Resolved! Using someone else's credit card?

Hello, I'm trying to sign my parents up for Public Mobile and they don't have a credit card or a visa debit. I went to use mine but it wouldn't work ofcourse. Anyway around this? It's too bad people can't pay by direct deposit out of their chequing...

Resolved! Suspended account still working

Long story but I suspended my dad’s PM account as he is very ill and no longer needs the service. Since there is no easy way to just cancel the service I suspended it. The account was suspended almost two weeks ago however he is still able to receiv...

Resolved! SIM card

I ordered the public mobile SIM card and tried to put it into my iphone 12, but it is too big.What do I do?

Resolved! Plan not displaying correctly in my account

Back in November I signed up for the 20GB at 4G speed Black Friday promo. When I look at my payment history it is showing I was charged for this plan in both December and January. However, on my Account and Plan pages it is still showing I am on the ...

Resolved! Death of account holder

How do I end an account for my 93 year old mother-in-law, who died last week.

Resolved! eamail account has expired

Hi My email account has expired, which my number was linked too, I cannot verify and pay for my phone bill. Please help!! When I go to log in, it says let us confirm this is really you, then sends me to a page in which I need to get a code it is sen...

Resolved! Access to account to pay

I cannot access my account to payHave new email and cannot use old one. self serve account won’t give me accessI am about to cancel and go with another providerneed access for employment

Resolved! Early renewals

Need to renew monthly plan I’m on the road travelling for work and data ran out… can’t seem to talk to customer service. Help please

transfer my cell #

port over

Resolved! Servoce Disconected

Iam cutumer for more than 2 years as well as my kids.I never registered since payment was completed by my wifeNow there os a problem.Can I speak to sombody!I want to pay for all of us but there os no way...Can sombody contct me by phone?

Resolved! How do I find puk

SIM card is locked need PUK

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