Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hey all, I see this question has been asked before but I see conflicting info in the answers. I’m going to the states tomorrow and I currently have the plan that says “Unlimited Canada-US wide minutes and messaging plus unlimited international text a...
I registered for a plan yesterday, on September 30, 2024, but I forgot to use the half-price promo code. The code is AMZ4T2X7M. Can I still use this code today to get a half price?
I'm just trying to pay for my subscription for the month as I'm unable to make calls but there's no option to pay my subscription right now, any help with this would be appreciated
Hello,I ported my number over last night, it’s been about 12 hours and I cannot receive SMS messages (I don’t receive 2FA messages) and my iMessage fails to verify my phone number. I reset my network settings, turned iMessage and FaceTime off and res...
Hi After My 100 minutes are over, I was not able to use my add on balance of 500 minutes. Then I paid 5 dollars for another add on and now my new balance is 500 minutes, but I lost all the previous add on balance. Can I get that balance back please. ...
I recently made a new account however, it's trying to send me a verification code and is saying I'm not connected to the network when I try to make a call so no code comes in HELP!
How do I get my iPhone 14 to ring longer before going to voicemail?It rings maybe 3 times and goes to voicemail, this is unmanageable for me and really unsafe. I ran across the room, slipped on the rug, tripped on the cat, fell into the coffe table, ...
Hi, I am old customer, used to get $2 autopay discount, but have not got it for several months now. Can you please help? I do see I have reward points collected, is there options to chose autopay discount of $2 instead of reward points? Thanks very ...
Hi Folks,I am thinking of switching to Public from Bell (PREPAID) as I see there is the on-going 50% discount for 3 months.I had a few questions/reservations prior to switching1.) is the 50% off stackable with the 3rd month free for the 20GB plan?2.)...
Hello, I port my number from Koodo postpaid to Public mobile today. I received a porting message from Koodo, which I approved "yes." I then receive an email from Public Mobile that says welcome, you're all set! Also an email from Koodo (sorry to see ...
Hello,I transferred my phone number from fido to public mobile yesterday and i still cant contact people from my number so my number isnt active. I already payed for the transfer and i did it yesterday, but i still cant access my number. On the app, ...
So on my play store It says I don't have the app in my country and I can't change it in settings so I was wondering if I put the sim on my phone can I register it on my iPad?
Hi, while talking on my phone, the call drops/disconnects randomly, several times a day. Is there a fix for this? When I joined Public Mobile in 2022, this did not happen. Started this year (2024). I also notice, when on fb that it says, 'you are not...
i created a subscription to the 30$ plan with amazon discount so it was 15$ but when i login to account it says to contact support, i need help activating and transferring my number from kodoo
I was sent a new credit card, same number, new expiry date. The card has been used for other purchases so is valid. The credit card is not updating after entering all of the information including the postal code. Am I missing something? .... or submi...
my account has data still. but scince yesterday ihave no intrnet and data. need immidiate. and you guys never resolve probloms. cant update my 4 digit pass and i dont remember it:((
I have had the same plan for 5+ years (1GB data / 30 days). I have maybe 2-3 times ever used up all my data and it always made sense when I did. Last month I was surprised when I ran out of data with 4 days left until the renewal, now today, 1 week s...
Hi. I purchased a PM eSIM with a "temporary number." My primary number was on a physical SIM with Telus. I transferred my primary number from TELUS to PM. I got the SMS from Telus. I approved the transfer. Everything seems to have to have transferred...
the past few days I have not been able to send or receive calls. I seem to get text messages. My voice mail notification has not been working for quite awhile as well.
Hi,when I try to setup Personal Hotspot on my iphone, it says "To enable personal hotspot on this account, contact Public Mobile". I tried the chat, but, it wouldn't let me get to anything for this topic. Anybody able to assist?Thanks
I paid for my prepaid service last month for my Public mobile service, but subscribed and got my number ported in to Koodo network during the first week of my new payment month.Can I get the refund that I paid for Public mobile services which I haven...
