Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've just purchased an eSim. It installed fine. But it seems like it's just copied my original Sim card's phone number. I purchased an eSim to get a 2nd phone plan. I'm worried that it has just replaced my physical Sim and not added a new one. Though...
I'm trying to set up a new sim card and activate my husband's phone, a code was sent to his phone but the darn phone needs to be active. What a rigmaroar, how else do I get that dam code? I am so frustrated with this company as nothing and I mean ...
Any addon to purchase so I can receive phone calls or messages in Romania?
New customer here. Trying to get a new esim as I deleted in error last night. I am being told. None are available ? Now my number ported. But no esim. Help ! @Cust_agent
Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number. Also, I could not choose email as to option to get the code instead.
I registered and paid for a new plan. Then Public mobile doesn't allow me to log in. It keeps prompting the login page or activation page. So I can not create a ticket to get a real agent to help me. Now it's a dead loop. What should I do?
Is there someone you can talk to if you have problem activation eSIM
i added 300 international minutes to my plan 2 days ago for $15 but I cannot make a call to Europe (Switzerland
I accidentally ported over the wrong phone number
I have a phone that does not take eSim. I bought Public Mobile Sim card. I subscribed to Public Mobile plan but in that process it never too my Sim card details. Now no service & I have been unable to activate Sim card and cannot get contact with ...
Hi,I need help transferring my number 365-xxx-xxxx from luckymobile to publicmobile Edit by Dunkman: removed personal information
Good morning, I'm trying to access my account, but they send me to another page to give full access. when they are trying to send me the code they sending to a number that ends with ---427. My number is different!
I use the $25/mo 3g speed plan most of the time and the $50 us plan for 3 months of the winter. A 90 day subscription would be fine with me if it cost less. where do i find the option?
I started an account with Public Mobile with an esim, the activation never worked out. I started a second account with a physical sim, it worked immediately. I'm still out the activation fee on the original account. How do I get that money back?than...
Successfully transferred my old number, but I still have people saying that the interim number shows up when I text them or whatever. How do I remove the number that was given to me during my activation?Thanks
I purchased a new plan for my son. The effective date is not until Sept 26. How can I change the date to today or tomorrow without losing the plan I purchased already (discounted)?
Anyone else notice that this filter is gone in Self-Serve, to filter by Debit or Credit? There is only the ability to filter by date range.I need to filter for just the Debits.
Anyone else notice that this filter is gone in Self-Serve? There is only the ability to filter by date range.This is in contract to problems when the filter was there:https://productioncommunity.publicmobile.ca/t5/Get-Support/Filters-for-Usage-Histor...
Is it just me or does anyone else agree that Public needs a little more persistence of in-between Subscription Plans? Right now the jump from 1GB to 20GB is incredibly huge and many would love a 5GB-10GB option in-between even at 3G or 4G Speeds, sur...
Hi Community. I am new to Public Mobile and my phone is set up I can phone out, text, etc. except the phone does not ring and goes right to voice mail.
Hi, I have a plan that I have had for quite awhile. It was $60/mo for 8GB Data, Unlimited Canada & US texting and calling and 2GB US Data. My subscription page shows the $60/mo which is correct but it only shows that I have 2GB Data and nothing about...
I lost the email that was configured with my old account. The phone is still working and is still activated, but i cant login to cancel it. Nothing is working. I lost the email and the OTP with cellphone is not working. My new phone is also activated...
my subscription was Aug 12-Sept 12. i intended to not renew it. unfortunately the subscription renewed one day early. i would like a refund of $25can you arrange this please
Hi there,I followed the app instructions to port my number over. Using my IMEI and phone number. This was unsuccesful. I've trieed submitting a ticket through the chat bot but it just does the never ending circle when trying to sign in. Can someo...
I need someone from public mobile to resend a phone number transfer request ASAP.
How can I confirm the verification code if I lost my phone
I changed my bank card therefore the numbers on the new card are different than what was on the present card,so how do I give you the new numbers to cash my monthly payment..??.....J.Ellis
Hello Sir/madam,I have been using PM for a few years and recently noticed that I am receiving fewer reward credits than I used to receive in the old rewarding system. The auto pay and loyalty credits were gone.I read a post yesterday and was told tha...
What do I do?! I’ve tried 2 different cards, looked over everything, tried the app and the website and still!!! “Payment failed please try again with a different payment method”
I want to change the email address to something else on this account. I was able to change it. But now I want to change it to something else so my mom can add a plan.
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