My account is credit card is being charged wrongly

[Johnc7941]

My credit card has been charged for months forvan account that is not mine. The avvount number on the charged is 855-4782542. This not my number and as such public mobile owes me for several months of wrong billing. This is urgent and needs to be resolved immediately. 

[JRod]

@Johnc7941 

There is no number to call to talk to anybody at Public Mobile and they will not call you. 100% of the customer support here is done online. 
Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[Johnc7941]

How do I fet someone from accounts payable at public mobile call me?  

[hTideGnow]

HI @Johnc7941 

others see the same thing, it is a merchant name as mentioned:

that number in fact is 1-855-4PUBLIC  🙂

[JRod]

@Johnc7941 

Do you see double the charges on your credit card? Do the charges on your credit card match the billing history on your account? You can view this in the payments section when you’re logged in. 

If there are no double charges and it matches the payments section on your account and you’ve had service this whole time then I believe you were paying for your own account.

[hTideGnow]

HI @Johnc7941 

the 855 number is just PM general phone number,  it does not mean you got charged to pay for that account.   It is there just part of the vendor name/description on the credit card

So, no worries, check your Payment history in My Account, if it is correct, it is charged correctly