Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I see this description used in some of the plans in My Account but don't see it defined.
I created a plan for my child and added the SIM card to my phone by accident. I cancelled the sim on my phone and am trying to add a new sim to my kids phone. I am not able to get into the account as I keep getting the email passcode for evertrust, ...
HI All,ok, for those who worry PM cannot let you downgrade plan, it is not true. I have plans that have lower value than my current onehere are some new plans I got today$20 voice only plan (unlimited calls)$30 15GB 4G speed$34 15GB Canada-US (it ha...
I think this is the one that shocks me the most.https://subscribe.publicmobile.ca/en/on/activation/plans/15GB-5Gspeed1I'm a novice. What is UL Speed? Do you need to do anything special to achieve this speed, or is it automatic?
I've activated my number but I don't have any signal and cannot receive the code to my number for the final step of activation.I've tried restarting, airplane mode, changing settings etc. My partner has activated a number at the same time on their ph...
Good Morning. I am signed out of my public mobile account and my payment Information is correct and it showing from td bank 0.00 trying to be taken not the amount which is also in there. Need my phone
The US can plan is ending soon.Will I continue to get the same plan after the end date if I don't change my plan?
I tried to use my personal hotspot, but it does not function. Is there some setting I need to change to make it function? I also tried connecting to my desktop when the internet went down yesterday, but it says it can not connect after initiating the...
Hi,Why has my bill increased by $8.40 since May 2024? It was $33.60 before May and has increased to $42 since.I didn't change the subscription to cause the increase. I have changed it today, July 26 2024, to make it more affordable as previously.I ...
Why is it so hard to get online to make a payment. I struggle everytime. Like today it says this sight not available.
I accidentally paid for two public mobiles and wondering if I can cancel the wrong one and get a refund?
I have just arrived from Denmark, and am trying to set up a new account with public mobile, but I am unable to download the app as it says it’s not available in my region (although I have just changed my region from Denmark to Canada). Can I activate...
I really need help,Very frustrated with not getting or sending messages
My daughter lost her phone, which I pay for, and I can't get passed the 2 step verification ( her phone number) to setup the new phone and Sim. What's my solution?
Hi there, I’m currently in US and have the US Canada plan. I can’t seem to make calls out to Canada or US. Data plan works. is there any settings that I have to change? thanks.
I took this screenshot when i switched to this plan, but in the app when im looking at my plan the “and unlimited data at a reduced speed” suddenly dosnt appear? Ive used 80% of my data and i still have 14 days. Just want to make sure im not out and ...
i cannt get my esim to work i dont know why or what to do ?
I have been enjoying my plan for around a year now I love how affordable it is but after a recent move I have been stuck with a non functional phone because I do not have service and public mobile won’t let you use wifi calling for whatever reason bu...
Is there any way to confirm a Telus landline number can be ported to PM ? I tried with another provider and discovered after SIM and airtime purchases that they couldn't do it (despite promising they could initially)Can a single phone/account have tw...
I’m currently Fido user and want to switch to Public Mobile. I have SIM card for Fido number and just wondering which option I should select either eSIM or I already have a SIM card.
I was trying to help my Mother update her credit card expiry date. I was using the website on Chrome in windows 10. I never saw a way to edit the credit card so I re-entered the credit card with the new expiry date gave me an error message. So I paid...
Just ported from Koodo today. Can receive calls. No sms in or out. No data. No outgoing calls. Eversafe can't send me confirmation codes.
I got my teen a simple package with a e-SIM thinking it would work but his phone is too old (mine previously). I just bought a regular SIM at Telus, it's now in the phone, but when I try to activate the package, Public Mobile keeps on telling me that...
https://www.telus.com/en/bc/outagesThere is an Outage for:Jasper, ABThe Outage Includes:TELUS Optik TVTELUS InternetHome Phone911 Home PhonePik TVMobile - DataMobile - VoiceMobile - TextsAs there is a roaring fire within the area, there have been inf...
Will it be possible to cancel my plan during the pre-activation phase, I won't be able to receive the sim card in time and the post office will just send it back.
Subscribed today for $15, no data plan, & shortly afterwards, decided I should just pay the extra $5 for 2GB data, a subscription offer that ends today, 25 July 2024. However, since I haven't received my SIM yet, it seems haven't finished my registr...
No ESim, no barcode for ESim, can’t access account since can’t receive OTP on old number
Used an eSIM card to transfer my number from Bell. No calls or messages can go out, I thought it was supposed to be instant. It’s been 3 hours.
I typed in the wrong number to port over - how do I fix this?
1. I scanned the QR code and followed the steps to install the eSIM profile on my iphone. After that i rec'd a text message from Fido to confirm if i wanted to port the number. I replied yes.2. Then i removed Fido sim card from the tray3. I did this ...
