Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I am transferring from FIDO to Public Mobile. I responded YES to FIDO's request to transfer phone numbers, but received a text from Public Mobile right after stating that there is trouble transferring my number because I entered an incorrect ESN/...
I purchased an eSIM. During the purchase my app had 3 error messages that said it was having trouble processing the purchase. It then billed me for the eSIM without providing it for me. What do I do?
I have new contract added with a new SIM and paid and start trying to activate after selecting a new number , in order to start it to work they send us CONFIRM IDENTITY how can I get this with out my phone starting?
Already provided my payment information and wording suggests it's already charged me, and I can't even get into the app... Password is correct.I started registering on my desktop using the current $36 Canada/US 5G deal that ends the 31st.I created an...
will someone be able to provide help to my problem?i changed from bell to esim public mobile and since then i havent used it for outgoing text and calls, it says SOS only. but i am able to use the data. my bf has same plan but he has no problem at al...
I need to update my credit card information .. the instructions are to go to Payments and then “Update Card Information," but there is no section /heading with that name.
I have an issue with my bill and the submit a ticket has not worked for 4 weeks. How do you actually talk with a person on this service. this is complete crap.
I'm in the USA trying to call USA phone numbers. It's not working. I have a Canada USA plan. I tried all the things in the unhelpful help articles. Still not working
I just recieved this text message from the 611 :> Public Mobile: you're 1 month away from earning your first Loyalty Reward! That's $1 off or 1pt every 30 days - for more info visit www.publicmobile.ca/myrewardsThat looks a lot like the previous loya...
I purchased 15 day talk and text for the U.S. I returned to Canada after 5 days and now my Prime A1 flip phone can't make calls. Incoming calls go to voicemail but not the phone. A message on the home screen says "Emergency Call" but I can't disable...
Just out of curiosity, is it at all possible to use a public mobile e-sim on my main phone, then the physical sim tied to the same account in a second phone at the same time. If messages and calls are shared thats fine by me. Context: For work I coni...
I am not receiving text and unable to send text messages on Phone, but able to receive on my MacBook. What is the issue since my plan is up-to-date. N.Kwan
I’m currently using the Public mobile $39 for 50 GB. I just saw there’s a new deal for $36 50 GB, I just had service for a month, can i switch to this new plan please. I had Fido previously and they would allow customers to seamlessly transfer to new...
I currently have the $30 plan and am unable to switch to the basic $15 plan as that's for new users. Can I make a new account and transfer my data onto the basic plan while keeping my phone number
Hi, can anybody confirm that they have recently used their US data in New York City? I'll be travelling in the near future and want to make sure my data will work. I've noticed that I often lose coverage locally when I'm in a densely populated are...
Hi, I have a bit of an issue. My son is signed up with his own account under my account but I pay for it (he's 14). He just lost his phone while out hunting and he can't remember his sign in (email or password). I know I need to get him a new sim car...
Anyone else having cellular issues in Calgary or surrounding area? Wifi works fine but cannot get access to text or email or make some calls on cellular.
So i ordered a sim and added my credit card details to pay. I forgot my email and password linked to the account. Now when i tried to login, i hit forgot email. I was not getting the link despite having the sim, turned out the previous owner of the s...
