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Resolved! Activated account and transfer a new sim card

HelloI just activated my account around an hour ago and wondering at what step should I insert my new sim card and remove the old one?I already received a message from my old provider and accepted the transfering

Resolved! Volte setting on Pixel 7 does not appear

I have the 5G 50GB plan that I just subscribed to.I know that Voice Over Wifi is not yet supported, but what about VOLTE?I tried to see this option on setting my phone to both 5G and LTE settings, however the VOLTE option does not even appear on the ...

Resolved! want to change package

Just receive my Sim card and before I proceed I want to modify the package/ Made an error when I first prepared my profile

Resolved! Unable to make any calls outside of my area

I am having issues with this public mobile acount I just received my sim card and it worked for 2 days and now I have  no access to be able to make calls outside of my area my plan is suppose to cover any calls within Canada and the United States eve...

Resolved! Cannot update my credit card particulars

My credit card expires the end of the month and I need to update my payment information.  However, tried more than once using the "manage "manage subscription" and then "manage payment method".  The website message coming up is that it cannot be done...

Resolved! $34/mo plan what is included? US to CAN and US to US?

Hello,I am wondering if the $34 plan includes calls from the US to the US and from US to Canada. It says the below but too much ambiguity is included.  Unlimited Canada and US wide minutes and messaging plus unlimited international text and picture m...

Resolved! International minutes

I want to purchase the 300 international bundle add on, to make a call to the UAE. However I cannot see UAE in the list of countries, does this mean that I cannot make the call?

Resolved! SIM card never received

On June 24 2024 I ordered a new SIM card on line, and to date I have not received it. Tried to contact customer support and I can't get any reply.

Resolved! Ticket reference number 444252-797

Resolved! I haven't been able to access data for at least 2 days. Have tried most fixes.

Resolved! phone will not work with esim

While trying to subscribe, I somehow selected esim, but my phone is not esim compatible.  Public Mobile tells me to contact them but I can never get through. There is no option I can see to step back in the process to change this, Is there any other ...

Resolved! Locked out

My spouse moved to public mobile and needs to change his method of payment but he can’t get logged back into acct as pin sent to a previous phone number not in service what does he do to get back into account 

Resolved! Dual Public Mobile eSIMs on iPhone 14

I currently use a Public Mobile eSIM on my iPhone 14. Can I add a second Public Mobile eSIM to my iPhone 14 so that I have two different accounts and phone numbers?

Resolved! Change method of payment

I need to change my method of payment ASAP how can I do this 

Resolved! Cancelling

 After pretty terrible customer service I am pretty convinced that I am going to switch providers. I asked a legit question last week that was monitored and although Customer Service provided a response, I am now struggling with the agent to escalate...

Resolved! Service

I just received a text message from public mobile saying they are having trouble porting in my number from Fonus. Fonus is a VoIP service. Does anybody else have trouble porting from Fonus 

Resolved! New plan, but wrong estimated payment

In April I subscribed to a new plan starting Ma 1.,  i am supposed to pay every 90 days. But I just checked my estimated upcoming amount for July 30, its is wrong, it’s showing my old plan amount. Is the plan going to update automatically?  Or it’s j...

Resolved! New $15 subscription with no data

Hi all, I would like to switch my current $15 subscription that includes 250mb of data (that I never use) and only 100mins of talk time to the new plan that’s available that has no data but unlimited talk time canada-wide. When I go to change subscri...