Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I change the cell number that I keyed in wrong
I followed the instructions to change my phone number. I just want to change the number and it has not yet updated. How long will it take to update to the new number.
The cellular Coverage in Coquitlam area - specifically Chineside is not good at all. We use to be on Telus and it was slightly better but now with Public Mobile we have to take all calls in our kitchen up against a window which faces north. Its now ...
Since noon my Data is not working
Hello, I correctly entered my fizz account number for the transferring of my number but i received a text message from public mobile saying the account number was incorrect and someone from public mobile will contact me @CS_Agent no one has contacted...
Hi, I am missing most of my usage report for October 15, 2024. It may be because my credit card needed to be updated the day of the monthly renewal. Is there any way to ask PM to publish the usage that is missing for that day?
I bought a SIM in Dec 2023 and I still haven't been able to activate it successfully...Can I just get a refund.
My data has been slow since yesterday that I can’t event get online. Why? And how to solve the problem. I tried restart my phone and reconnect the data. And my area is strong connect as before I had no problem with connecting. The problem just happen...
I need my puk code and getting frustrated cause I can't get threw to anything
Greetings!I need to get a replacement phone. Looking at Amazon. I checked a few and some says compatible with PM, while some says not compatible with Koodo or Telus.Any ideas ? Something rugged. Good battery. Great camera.FM radio would be a plus!!...
Howdy. I plan to move from bell to public and I also plan to upgrade from an SE1 to a refurbished SE3. Also I have no experience doing any of this! Yes an old guy! Should I get my phone first or change providers first? How do I transfer my phone numb...
This doesn’t have wifi calling. I live in a rural place and cannot be without wifi calling. I need to cancel.
Hi, I'm travelling soon. I want to know in the about canada-us plan. on your website, there is a 45$ plan with 65G of data and unlimited canada-us wide.Do i need to buy roaming minutes and data add on to use this plan when i travel to the US?let me ...
SpoilerHow do I add another person onto my account with a separate phone number?How do I add another person onto my account with a separate phone number?
Can I purchase an add on that would allow me to use my public mobile while travelling in Netherlands , Germany & France?
I changed my plan and paid for the new plan immediately, however, the former plan charge was also taken out of my bank account on the pre-authorized payment date. I would like to have that charge returned but not sure how. Thank you.
Hello everyone, Recently, I upgraded my plan to 20 GB Canada and USA, however I didn't get any reward points. My previous plan includes 1.5$ value in points. Is this a glitch or some plans have no reward?
Moved to French section of the Community
I was signing up my partner, and I replied yes to transfer her number to public from Koodo. They switched the number before I was able to get the text necessary to confirm identity with public. So currently she has no service with either Koodo or pub...
thread removed due to gaming of solutions
I recently had occasion to travel to the USA and in light of a number of complaints about US service while there, I figured I would throw in my 2 cents worth. I travelled through the following states: Maine, New Hampshire, Massachusetts, Connecticut,...
Hello, I'm in South Africa and I want to keep my cellphone reception, I don't see ant package I can upgrade/change too. Please advice and will an eSim do the trick?
I didn't realize that public mobile has a voicemail. In any rate, thanks. But this is not useful for me. How wil I deactivate it. Can anybody help. I can't even access it, I already tried to give me a PIN many times but NO TEXT BACK COMING FROM PUBLI...
My recent BMO Master Card CC has two charges for $28.00: Sept. 26 & 27 and I can't get any answers from anyone.***@****
Help!!! "It's been 20 days since I ordered the SIM card, and it still hasn't arrived
Hi!! I’m a nurse and I work in Nunavik. (1 month in montreal, then 1 month in Nunavik). However, there is no cellular data available in the North which makes me unable to receive texts/calls on my number. I was told by multiple people to turn on some...
I will be in the US till March 31. What is the best plan for my phone. I need to be able to text, talk and have good data.
Hi! I’ve been with PM since sept. 2022. Since then, I have been receiving many calls and texts from people referring to me as Chester (which is not my name). On a few occasions, I answered a call and had to explain that the person they were trying to...
