How to send a private message to customer support?

[Kanchan]

I need help activating a new account and get log in

[LitlLdy]

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@maximum_gato wrote:

@Kanchan 

If you need advice as you work your way thru activation on the pm app the community can give you timely answers whereas even once you are in contact with customer support you will wait at least 10 minutes between messages.

Ask your questions here first....if you hit a glitch that only customer support can fix we will advise you then to contact support. Welcome to the community!

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I’m sorry @maximum_gato , Op asked how to send a private message to customer support so I didn’t feel right ignoring the question so I provided the link on how to send a private message to a CS_Agent. I didn’t mean for it to sound like we didn’t want to help here in the Community. You word things better than I do! 😊

[maximum_gato]

@Kanchan 

If you need advice as you work your way thru activation on the pm app the community can give you timely answers whereas even once you are in contact with customer support you will wait at least 10 minutes between messages.

Ask your questions here first....if you hit a glitch that only customer support can fix we will advise you then to contact support. Welcome to the community!

[LitlLdy]

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@Kanchan wrote:

I need help activating a new account and get log in

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@Kanchan , are you using the Public Mobile app on your phone to set up your new account? If not please download it on your phone to finish activation.

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Edit: Sorry @computergeek541 I type to slow! 😞 

[computergeek541]

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@Kanchan wrote:

I need help activating a new account and get log in

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Is the Public Mobile app being used?  For activations that were started using the website, they must be completed using the app.