Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Any updates on USA roaming ?I saw a post in December saying T-Mobile was the only service Public Mobile has parnered with in the US.Is that still accurate ?
I Just got Iphone from Public mobile shop and the also send me a nano sim card how do i activate the new sim card now ??? or should I switch my Old Sim Card from my old Iphone 7 , Asking Telus which Public Mobile is a part of , first question the as...
Good morning, I'm new to this forum but have been with Public Mobile for awhile now. I just started travelling to the USA again. I have found that I don't have good coverage at 3G speed. I have bumped my plan up to 4G for the next billing cycle. Does...
Hi, Are there any special promotions switching to Public Mobile and how to get them? Like extra GB data, $5 discount for 5 months or earning 3x points, I can’t find any new promotions. Is there any for now? Thank you
Hi everyone, we are planning a trip to Orlando and of course we would visit Disney. We would need to use the phone for data at Disney as we will use a Disney app to book our rides. We would need something dependable and reliable. I am not sure if an...
Will my amazon U.S. purchased android gsm phone work on Public mobile platform? I notice some phones are marked international but most just note GSM. I plan to acquire a PM sim card.
I recently added on some data and it didn't work, I ended up adding it again and realize that I actually did pay twice. Am I out of luck or is there a way to get a credit back on my acct?
recently changed my number, without thinking of updating my social media and other personal accounts. Now I can't log into any of them... any chance i can get my old number back??
Hello there, is there any chance that I can redeem the 5GB one time gift that was given to me, it wasn't applied on my account. Thank you.
I have just arrived in the US and my bonus US calling and data isn't working. Any help would be appreciated. It shows up in my account, but not sure how to activate it.
I have 19 points but when going to redeem them theres NOTHING in the catalog!!! This is getting ridiculous
Ive tried to call my phone number (289 area code, in canada where im located) off of a calling app AND my boyfriends phone amd every time it keeps saying "sorry your call can not be completed as your plan doesnt include US roaming" !!!! Im trying to ...
I just paid for a new plan and it’s not working on my phone
Phone calls are are not working at all, even to call voicemail nothing is working. Data and texting all works perfectly fine which is even more suspicious, it’s purely just phone calls that don’t work what so ever. I popped out my SIM and that fixed ...
So the issue is that my credit card changed and plublic was uable to get my payment for april 2023. I tryed resetting my password to make the payment but never recieved an email. I have been trying everything but it doesn’t work. Why is it so hard to...
Hi, I am looking to switch to the promo $40/15GB plan and wondering if I choose the switch now option, will I lose all my existing rewards and add-ons?
Hello,I'm getting phone calls every 15 minutes or so from the US numbers (different states). Every time I pick up the person on the other side claims that I called them. Has anyone had issue like that before? Thank you.
Is it necessary to put the sim in mobile for activation or I can do it on another mobile as well?
Hello, I have plenty of data but can't add access the internet or LTE when away on from home. Any idea on how to access the internet,?
Hi, where can I buy a SIM card in Winnipeg?
Someone is using my data by voicemail 1 306-580-4001. How do I avoid this intrusion?
@J_PM Something weird happening with Community Rewards. Just noticed that maximum_gato - https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/109590 - received top 10% for March while only making 1 post.
Hi, Can you please help?I cannot access The internet although my data is full.
Hi is There a faster way to get help?i activated my sims card and transfered my # but my card doesnt work so i have no service but the payment worked and they cancelled my other cell service so now im stuck no phone until they contact me
Do I lose my reward (eg. loyalty reward) when I change or upgrade my plan?
Hi! I'm a customer and suddenly I couldnt use my data anymore I thought it ran out but when I wanted to check it I couldn't get into my account. After that it says that my email was invalid, I've been having an active plan. I don't know what happenne...
I successfully used one 15 day period. It has now finished. I have a receipt for another 15 day period but in my account it just seems to have added a credit to my account and has not activated? Thoughts?
My data has not been working for the last 2 days now. I am nowhere close to using up my limit. I've restarted my phone and it's still not working
Please be informed that I bought SIM card one week before, and picked a cell number from your public mobile website to activate the SIM. I have found that someone has been using the same number for a long period of time. Why did it happen and How wo...
during the power outage last week I noticed how poor the data quality is that we have at our home with public mobile. How can I check to see that it is in fact public mobile? Is there a speed that I should be receiving? Is there a recommended testi...
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