Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, thereI notice my data from 12GB every month changed to 12GB for three months, this is not the plan I sign up for, it is not acceptable to do this to your loyal customer, I am modified!
Hello,I recently changed from android to apple and the in call volume is extremely low. I contacted Apple and they didn’t know how to fix it. The volume is on high but still no go. I am using the 3G setting but the LTE setting doesn’t work either. ...
PM had several reward-point draws in December 2022. What happened to them? Nothing has been mentioned since. Could PM clarify about the draws?EDIT: just checked email, it says "Contest runs until 2023-05-01. Winners will be contacted by email within...
I am trying to transfer my number from Telus. I missed the confirmation text from Telus and now need assistance.
I have the 15$ package with 250Mo on 3G and I don't have access to internet anymore since a couple of days (new bill cycle)... but I'm still paying for it!!!Did Public mobile turned off 3G internet access?
The phones are a Samsung S10e and a Iphone 6s.Both phones are on Public.The both call and talk normally to any business or org.The verification numbers were received by the both phones when I logged in.But If I call the S10e with my Iphone 6s , I ge...
Please help me complete registration of text 9-1-1 service. Thank you.
How do I change the number of times the phone rings before the call goes to voice mail?Couldn't find any setting for this in my phone.Thanks.
I setup esim on the wrong device when setting up PM. How do I change esim to the other iphone? Going through the Apple menu gives an error to contact PM.
I need to have my community account switched to my proper user ID that I actually use and have logged experience with. Creating my eversafe ID forced me to choose a new community nickname as my nickname was already taken - by me. The account I need t...
My wife has account and when I got on it earlier no problem then when I went to login after I had the wrong password I guess now I’m locked out any idea how to get into my account and this lock never happened before
Hi, I was unable to start a ticket. I added the US roaming talk/data add-on to my account. But the service is not working. I’ve restarted my iPhone XS numerous times, switched the network from automatic to T-Mobile but the service is not working (sho...
@CS_AgentIm trying to transfer my existing number over from Koodo prepaid but I was told to submit a ticket first. Please help as my legs are getting tired. Thank you
My partner, who also uses Public Mobile has been unable to log in, due to the fact that he changed his email address without letting Public Mobile know and forgetting his password. Also his credit card info needed to be renewed, but he couldn't log i...
Hi I'm not sure if anyone else is having an issue the last two days when I try to check my voicemail the call doesn't go through and then the call is automatically ended. My plan is still active and I've never had problems accessing my VM before. Any...
Can someone advise me how to do it? Thanks.
I joined PM through a friend's referral yesterday and received my welcome bonus today. And I am still expecting my one-time credit for the referral bonus. When will I be able to receive it? Any ideas?Thanks for your time~
Is anyone else having issues submitting tickets everytime I try to access the page it says error code (XXXX) and boots me to the overview page
I did not a sms message to reply to yes transfer my number it is saying it’s pending
Hello,A verification code was sent to a new number that can't receive text. Can it be sent to the email so I can continue?
i bought a phone with public mobile and did not received it yet been waiting for a month now and cannot talk to anybody i cannot send a bill because it always say error i am losing my mind somebody help
Unable to login on my chromebook. When I try I get, "This page isn't working" auth.telus.com redirected you too many times. Try clearing your cookies. " I cleared the cookie but was still getting the same message as above. Very frustrating . Everyt...
This may be a question for a CS rep but thought I would start here and go from there. Current phone is OnePlus 8T. According to specs this phone does have 5G compatibility. I have been using this device around 2 years with PM on a grand-fathered p...
going to Alaska, buying US roaming talk-text add on, am i able to call/receive from toronto?
I used what had been "current" log in info to get then a prompt for EverSafeID. However, I wanted to change my email to the one i use most frequent as my previous was old and I no longer use it. The one I entered mustve been associated to an old phon...
I purchased the US roaming data and text &call. No matter what I tried I couldn’t use any of the services. Now I’m back to Canada. Didn’t use any data either text&call. I need a refund.
Hello,I made a new Community account to ask this question as I cannot log in to my original account with the associated Public Mobile number. I have lost my Public Mobile sim card so cannot receive the OTP needed to login into my Account to make any ...
Hi there, I have lost my sim card and access to self serve also with the email lock out. Who do i message on this website for help ? I have sent a message to Admin and Admin2 but no reply over 12 hours .... If I chat with chat bot on the main websit...
I can't find how to pay the second month ? My last month plan was when I started with Public and got the 3g plan unlimited for $35. and looking at the plans they do not list it ??? I thought I could somehow find a ''Payment'' and ''My account'' and ...
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