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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22069 Views
  • 181 replies
  • 24 Bravos

Resolved! Will iPhone SE work with the Data at 3G speed?

I an about to buy a phone and activate a second line for my family. However, when I try to verify with the tool "To find out if you if your cellular phone is compatible with our network, click here." at the bottom of the page (https://www.publicmobil...

wleung_2000 by Great Neighbour / Super Voisin
  • 322 Views
  • 4 replies
  • 1 Bravos

Number port issue

I am having trouble porting my number to public mobile. I missed 90 minutes authorization text. Now i don't know what to do. I submitted a ticket on community site but didn't get reply yet 

Nitish139 by Great Neighbour / Super Voisin
  • 269 Views
  • 3 replies
  • 0 Bravos

Flip phone

Will a 3g phone fromAmazon work on this network

Merle2 by Great Neighbour / Super Voisin
  • 242 Views
  • 6 replies
  • 1 Bravos

US add on

I bought a US add on and it didn't work.  How do i get the refund?Thanks

shaji by Great Neighbour / Super Voisin
  • 216 Views
  • 3 replies
  • 0 Bravos

My payment is duplicated. what to do?

I just came back from another country and tried to activate my account. I first activate and applied for auto payment. then boom! The payment is duplicated.Just wanted to cancel the one, not auto payment. What I should do?! I think I entered only cre...

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cyoung by Great Neighbour / Super Voisin
  • 214 Views
  • 4 replies
  • 0 Bravos

Resolved! Network name when porting a number from PM to another carrier

I'm trying to port a number from PM to another carrier, but the other carrier says that my number does not below to Public Mobile.When porting out, do we need to use Telus Mobility as the carrier/network name? 

auser by Great Neighbour / Super Voisin
  • 285 Views
  • 4 replies
  • 0 Bravos

Data stopped working

I went out of town and my data stopped working. Had to rely on finding wifi spots the whole trip.  Was in big cities (Toronto and Kingston) so coverage should not have been an issue.  Checked my data limits and I was not over.  Now is working fine ag...

veronika488 by Great Neighbour / Super Voisin
  • 217 Views
  • 5 replies
  • 1 Bravos

Self service

I can not remember my email or password to get in my account 

Shawn70 by Great Neighbour / Super Voisin
  • 261 Views
  • 4 replies
  • 0 Bravos

Travel to another country

Do I need to do something prior to my trip to have my phone unlocked (?) so that I can use a different SIM card when I travel to another country?  Thanks!

cleeman by Good Citizen / Bon Citoyen
  • 447 Views
  • 7 replies
  • 0 Bravos

Resolved! lost SIM card

Hey I lost my phone and I ordered a SIM card but it said it will take 5-10 business days. I think I'm just going to go in and get a new SIM card so can I cancel my order please?   

alex1328 by Great Neighbour / Super Voisin
  • 364 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost SIM card

My friend just returned from Mexico and can’t find her Public Mobile SIM card. Any suggestions on how to get reconnected?  She has been paying her bill all along. 

Christinepro by Good Citizen / Bon Citoyen
  • 265 Views
  • 4 replies
  • 0 Bravos

Payment don’t work

My visa debit transaction  won’t be processed and I can’t top up my funds

Andrew18 by Great Neighbour / Super Voisin
  • 268 Views
  • 4 replies
  • 0 Bravos

Resolved! unlock a phone

how do I carrier unlock a public mobile phone? I bought an Iphone from a guy and need it unlocked to use a different carrier sim card???

Kallen87 by Great Neighbour / Super Voisin
  • 946 Views
  • 18 replies
  • 0 Bravos

Resolved! Concentrix

Does anyone know if Public Mobile is a partner with Concentrix? And if there is any employee incentive or rewards?  Thanks!

shawn908 by Good Citizen / Bon Citoyen
  • 340 Views
  • 6 replies
  • 0 Bravos

Resolved! Bahamas

Just wondering if Public Mobile is working on adding roaming to the Bahamas??

Rosguru by Great Citizen / Super Citoyen
  • 581 Views
  • 8 replies
  • 0 Bravos

Resolved! Constantly logging out automatically

I am trying to change my base plan, but it keeps saying something went wrong and forcing me back to the homepage, is anyone else facing this issue.

Resolved! Lockout of account

Tried to log into my account using saved password on my phone and then was locked out. This was over 12 hours ago, tried again still locked out !!!help I need to top up my account I am at 95% 

clee72 by Great Neighbour / Super Voisin
  • 499 Views
  • 6 replies
  • 0 Bravos

Resolved! Canceling account

I'm trying to cancel my deceased wife's account. She opened her account when she was in Hospital & she died in hospital, Unfortunetly her account, credit card info is all missing all I have is her ph #

Homer2 by Great Neighbour / Super Voisin
  • 664 Views
  • 9 replies
  • 0 Bravos

Out of country

I’m trying to top up with a couture and it’s not being accepted online I’m out of country so *611 isn’t working 

Zsomuah by Great Neighbour / Super Voisin
  • 309 Views
  • 8 replies
  • 0 Bravos
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