250gb bonus data for 150days

[joong9292]

Hello, from Public Mobile, I received a msg:

"Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data to your account as a thank you for your continued loyalty. This bonus data will expire in 150 days. Enjoy the extra data and thank you for choosing Public Mobile."

However, I don't see the bonus data being added to my account. I know that this is not a spam since I've received Public Mobile related msgs from the same number (611). Can you please check? Thanks!

[colleeno]

If you downgraded to a lower priced plan since receiving that text, the Bonus data will have been removed. 

[Handy1]

@joong9292  Did you happen to change your plan in the last  few weeks ? If so downgrading plan will result in losing the data add on bonus unfortunately 

[softech]

@joong9292 while PM said they will add to all accounts by end of March, most already seen the bonus on the accounts now.  I suggest you to open a ticket with PM support and confirm :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there