Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does all public mobile customers get this years holiday give away????
Hi, I had 4G plan and switched to 5G. The price increased to $40.00, however I see that the plan stayed the same. How come? It was supposed to be 5G. Any explanation ? What are my recourse rights? Thank you
Can I please request to cancel my subscription. I am not using this number ***355 anymore and I don't have money to pay for monthly subscription. Thank you!
Hello,I am trying to transfer my phone number from my old PM account to my new PM account. It keeps saying error phone number is invalid. How can I transfer it to my new account?
Anybody else having problems updating payment info? I have been trying to update payment info on my account for 3 weeks..... My wife also just tried to update her payment info, on her account, and it wouldn't let here either.
I have just purchased the US roaming for 3 GB data, call and text but on my account it shows the add ons are there but they are not working on my phone and say I’ve used 0% of them I would like to know how to fix this
I transferred my number from SaskTel to Public Mobile on 30Nov2023, but I don't know I need to answer the SMS within 90 minutes using the old SIM card. I can not received any call and SMS now.How can I get help from Public Mobile Customer Service?
I ADDED 3GB OF DATA TODAY IT DOESNT WORK. IT WAS VERY IMPORTANT FOR ME TO HAVE DATA AT THAT TIME BUT IT NEER WORKED WHAT TO DO. SAID 15 DAYS FOR 3 GB UNUSED AND THE PLAN THAT I HAVE EXPIRES ON 29TH AND THE 250MB ARE DONE.THE 3 GB THAT WERE PURCHASED ...
Hello? Any people working here or is it just a useless chat bot. Ive been waiting almost 2 weeks for my number to finish porting in. Stuck in limbo now. I can get your stupid marketing texts incoming, but no others (which is my biggest issue as I can...
Hello Guys, I have been a long term user and want a deal like new user. is it possible?
My husband and I have separate accounts with PM. He has not been able to access his account for months, although he receives emails and his payments are processed. Yesterday he received a message on his phone that he had run out of minutes (an 'unlim...
Public Mobile,What is the purpose of alienating current members from the Boxing Day plans? I;m looking to update and you've provided the awesome 3g plans only. Is this a mistake? If so please recitfy in a timely manner.Regards,JayVee
Hi: I want to port out my phone number from Public mobile for freedom mobile but it appeared there's an error. Freedom mobile told me to check with PM. How can I do it? Thank you
Hello Guys, I am using a PublicMobile Physical Card, how can I change it to a sSim card. Appreciate your help.
I can't transfer my number from Koodo to Public. Need customer agent
Hi guys, i wanted to transfer my old phone number from bell to public mobile but i forgot to answer the text to authorize to transfer my phone number and now its not letting me transfer it. I cant get in touch with anybody from costumer service since...
OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again.
Hi I was initially with Koodo and decided to switch over to public mobile during black friday.However, the coverage wasn't what I expected and it took me longer to load website pages even if though it was 5G when I needed it for work. So I decided t...
I have the services now from Public Mobile and I can make calls but I can’t receive them. To complete my previous transfer number, a code in a text message is required and I don’t have that Sim Card. What are the options? Please Help! ☺️
I bought a sim card and entered the serial number and chose the $50 membership type, but when the code for the sim card should be sent, I found that the sim card does not work, I even tried it with other phones, but the sim card does not work. Now I ...
can't log in to the app. verification code fails
port is incomplete. I'm unable to receive voice calls also. I'm able to call and text out, but unable to receive.
Cannot complete activation, "invalid sim".Used that Sim card in same phone for months until website change. Couldn't pay after that! Never could get new site to work for me.
1. Does this plan cover unlimited usage for calling, *data and texts if you are positioned in Canada or if you are positioned in the USA? And calling to USA to Canada and Canada to USA is unlimited and included? *Yes I realize not unlimited. 2. Are t...
I'm transferring my cell numberBut top of my phone shows both carriers nowDo I wait for call?
I had to get my iPhone repaired so I’m signed out of everything. I cannot access my original public mobile account because it’s an iCloud account. I didn’t think this through. I’m hoping I can manually add e sim to my phone? Please if anyone can help...
I am needing to change my payment information asap. My husband's phone has been shut down. My card was compromised and the bank canceled it. I have a new one but the system will not let me make the change! Please let me know how to fix this! Tha...
just want to take my friends to open public mobile account where I used to open. they told me there is no physical store to open account for this company. they changed everything online to save money. that is not convenient. so now only Telus st...
