Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Last week I subscribed to public mobile using an esim during black friday. I've now received a new phone, and with it a public mobile physical sim.I've put the new physical sim in the new phone, and logged into my public mobile account, but I don't s...
How do I port a number in when I can't talk to anyone from public? The outgoing calls from public work but the inbound do not. The old carrier says I have to contact public.
I already finish my PM account activation on Nov 25th, 2023 for its Black Friday deal. Everything works fine until yesterday, I couldn't login My Account anymore. It's just keep forcing me on a page showing " Resume Activation". I am so confused ! I ...
Hello, I had set up my account a while back. I know cannot get into my profile. I need my account number.Wayne Beaudrie
Got overcharged twice for one month when I shouldn't have. How do I contact someone that can reverse the double charge? @CS_Agent
I ported from Bell to PCMobile Esim 15 days ago.Over the last couple of days I've been told by people that they called and texted me.I tested it and confirmed, I haven't had working text and calling since porting!I checked the Bell account and it's s...
I have received a grand total of 1 email from public mobile regarding the shipment of my SIM card.And of course my card has not delivered, unfortunately to submit a ticket for this problem public mobile requires an order number. The one email I have ...
I would like to know if I can get a sim card from Public Mobile for free. @Dubes ?
I need Public mobile to re-trigger the porting process. How can I request that ?Thanks!
while looged into the public mobile app I tried to register my phone number which requires a Verification code sent via text message. I never recieved the TXT messages. How do I get this to work.
On November 1st I transferred my phone number from Fido to Public Mobile. I see "public mobile" as the provider on my phone screen. Nevertheless, Fido still sees my phone number as belonging to them. And they tried to charge money respectively.Also I...
I wish to port out my number to another carrier (for a new device offer) but keep my plan with Public Mobile on my old device. Is there an option to port out but keep my plan going and get assigned another number with PM? Thanks
The superscript 1,2,3 for the restrictions of a subscription plan need be hyperlinks that link you to the details of the subscription so you can read about it. It's not easily found anywhere on the customer facing account page.This makes finding the...
Where do I even get help through live chat from a real customer service agent? Every time I click the "text message" icon, I'm just chatting with an AI bot or it just tells me to sign in and submit a ticket?
How can i remove my credit card?
I made a request to change from 4g to 5g on my next billing cycle (more data -same price), assuming my 4g phones will still work on the 5g. If the switch is made will my 4g phones still work on the network?
I took my SIM card out to Earley. then could not get the code to access my account. I sent a message to the chat agent but still no response. after sending the message I found out it was a porting issue because my SIM card had been changed. the probl...
I currently have $60 of funds in my account after redeeming rewards. What happens to these funds if I port my number to another carrier?
Hello,I have switched my number xxxxxxxxxxxx from Roger to Public Mobile. But Roger informed me that my phone number still in their system and they charged me. I purchased Public mobile esim and downloaded app, subcribtion, confirmed to switched to P...
I have an iPhone 13. I recently switched carriers to Public Mobile. I can make calls on my iPhone 13 but I can’t receive calls from phones on other carriers and or landlines. The calls go straight to voicemail. I can receive calls however, from p...
Hi, Recently I changed my subscription during the black friday to 40GB for $34/mnth when I was still on 20GB for $39/mnth (Nov 27 to Dec 27th) billing period. So, will my subscription be changed to $34?Thanks!
I just renew my plan,why I can't make a call, I am told I have no available mins.But I can text. What's going on
I signed up yesterday with Public Mobile and after numerous issues, I can now receive calls and text but NOT outbound calls and text.
I had changed my plan on November 17th with 34 dollars 20GB plan. However, I saw the black Friday promotion was same price with 40GB. So I switched to it. Today I pay my credit card, I have been charged twice this month which were on November 17th an...
Just tried activating my SIM, including porting my number from Koodo.After step 6, I get "Subscription Not Activated. Something didn't go right.." etc, with a click below for support which puts me into an endless chat bot loop.Please advise on how to...
I signed up For black friday plan on 1 of my phones and then I signed up for For another black friday plan for my second phone. They each have a separate account. How do I get a referral fee for my second phone plan?
I just switched from Fido about a week ago and I'm using esim for PM. But until now my transfer is not completed, I can't send out or receive SMS, or receive phone calls from numbers of certain carrier. My Fido account is still active, I guess I'm st...
Hi all,I cannot login to my Public Mobile Account anymore, is there a bug with the website ?When I try to reset the password, I get a"E-mail account not found."Thanks all!
while looged into the public mobile app I tried to register my phone number which requires a Verification code sent via text message. I never recieved the TXT messages. How do I get this to work.
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