Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey, so before i used to get like $8 off my bill for autopay, loyalty and referralsNow the new reward system has kicked in and all i see in my account is 5 points. ( welcome )I currently pay $34 a month.1. What is the fastest way to accumulate points...
I transferred my phone number from Chat-R to my public mobile phone. I received the prompt text from Chat-R and approved the transfer. its been 10 hours and I can make phone calls out but people cannot call me. when people call me it says "1B1 The cl...
No text in or out after new port of phone number. Phone calls are fine
Hello, I am going to be in Europe for two months and I will have an eSIM there. Can I possibly put my account on pause and still keep my phone number?
Hey all, are we being forced to opt into the points system? I just got a message saying "we're excited you're joining public points" but I've not done anything and avoided signing up for points since everyone said it's not worth it. Just wondering if...
I have to post about this because its actually mind blowing to me how brutal Public Mobile / Telus are running this service and being allowed to.We just ported over from Koodo to Public. Upon sign up and port there was absolutely no warning about por...
On my Pixel 6, I used my secondary SIM slot's IMEI to attempt a transfer from Bell to Public.Shortly thereafter, I got this message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. ...
Hi I am new clients the transfer number successfully done... only I can't receive and send taxes massage ... could you help
... I don't want that! Is this an automatic thing, or canI stop it?Thanks for your help.
Anyone else experienced constant dropped calls? Every single phone call I make gets dropped.
I paid for the 50GB of data plus unlimited calling and texting for Canada AND US. I am currently in the US and I cannot use any of the services I paid for.
I recently got a new SIM card and need to activate it on my account, where is the option for that since I have another SIM activated with this account?
I'm trying to activate my esim and transfer my number from another provider to Public Mobile using the APP, but I get this error on step 6 of 6. ' Something didn't go right while activating your subscription. Click below to contact a customer support...
Hi, I ported my number this morning from Fido but I am having issues. I replied with YES to my old provider and received confirmation that the port will go through. 30 minutes later, through eSim setup my number ported just fine - incoming/outgoing c...
Hello, I am trying to subscribe and set up a SIM and the website is super janky, is there a known issue right now and I should do it later or some other issue I am not seeing? Socks
Hello, I am planning to switch over to Public Mobile with a new offer for a 5G eSIM. However I would like to retain my current phone number. Is there a way to do that? Thanks.
Since the update in rewards did it wipe away my referrals? Do I not get a bonus any more?
HelloMy account is unaccessible because I delete my eSiM
There's an issue.I've submitted 2 tickets for help regarding my phone regarding my inability to send text messages. I still haven't heard back from you, but more than that, the sent item of my community box is empty. The link "view my ticket" direct...
I didn’t joined public points why you are giving it to me forcefully
I am unable to download the eSIM from the Public Mobile app as well as the QR from the email that I received. I am unable to login to the app or the website as they require eversafe OTP which is supposedly sent on my new number, which isn't even acti...
they transferred me to point but my referrals are gone, well i get my referrals back?
Before purchasing, Online said my phone is capable with ESim. Now it says not working. But I do have Public SIM card with me.Is there any way to activateI did not receive any email like congratulations or welcome to public mobile. I only got email f...
I made a payment on my account today and it went thru twice. I need 1 reversed.
If you have an e sim card can it be transfered to another phone like you can do for a physical sim card? If so, how?
Hi, I ordered a PM sim card for $10 plus a $29 subscription. After receiving the sim card and porting my number from previous provider, my account is on hold waiting for me to purchase a new subscription. Why can't I use the subscription I purchased ...
I ordered a sim and new plan and was billed twice
How do I activate a new phone within my existing account and keep the same number? what is the procedure?
Hello everyone,I recently ported a number for koodo. Went through the esim set up.My old account has been deactivated and the old sim removed.Restarted my phone and still no cell service or data.Any ideas? I'm on a samsung s22Thank you for your time ...
