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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving calls, cannot send and receive texts.

Hi I CAN make calls. I CANNOT receive calls, send and receive texts. ALL INCOMING calls go straight to voicemail.I have rebooted my cell many times and took out put back sim card. Samsung A12 cell. Please assist. I checked online some sites that rep...

Resolved! EMAIL ADDRESS

I joined Community. I was successful in changing my email address there. But, how do I change the email associated with my account. Did it automatically change too, or do I need to do something else?

Resolved! add data

sorry, you guys changed UI, It's horrible.I used almost use all of my data plan. so I want to add additional data.I purchased it, and add on, but how I can apply to my current data plan?why this is so hard do it? I only can remain all the bad word wi...

Lost autopay 500mb bonus

Hi, I’m on Autopay and am receiving the $2 discount, but I’m no longer getting the extra data bonus. This has caused my data to run out. I’m a light data user on 1gb plan, but it is very inconvenient to run out of data. How can I get the bonus back? ...

Resolved! In Anchorage AK. Bought US plan - not working

I was hesitant to buy a U.S. plan through Public Mobile as last time I was in the US (summer 2020) it never worked. This trip it did work as soon as I crossed the boarder into Washington state to my delight. However, as soon as I stepped foot off the...

Resolved! PM 4G plands and US Roaming

Hello, Can I get a clear answer here. If I upgrade to the new PM 4G plans, with this solve the 3G US roaming shutdown problem? In other words, will I still have issues making voice calls in the US if I am on a PM 4G plan?

Resolved! hold my plan

i am going to travel between Oct 24 to December 3 and I will not be able to use my mobile services with public mobile. Can I suspend my account during this period? What other options do I have to avoid being charged during this period.?

Resolved! Payment

To make a payment you need 4 digest PIN # when you called *611, 1-855 # or log in to website.

I hate tech

Had to buy a new phone and ofc the sim card does not fit and need to buy another one. Problem is I took sim card out of old phone and when I put back in get message that I have emergency calls only. Did I damage the card somehow and have to wait for ...

Resolved! US Data Roaming question

Hi,I plan to go to the US shortly. I don't need to make any call being there. However, I will need the internet connection. Here is my question: is it OK, if I buy the DATA only add-on in order to be able to access the internet (GPS and other stuff),...

Resolved! Email

The email I used when I opened my account with is no long active and I need to change it. I'm try to login but it keeps prompting "Just making sure it's you, we sent you an email... etc" I cannot get the code because I cannot access the email account...

Resolved! Locked out of old account

I can’t access my old email for my original account which has 50 dollar plan on it

no incoming calls or texts

i have tired resetting phone picking a network changed sim cards to a different phone with no luck can call out and send texts.

Resolved! stranger outgoing number and now i can't receive calls or incoming texts

the number is 1-705-780-4001 shows short outgoing calls that i am not making please help

Probleme.

Upgrade to a 4G plan

How do I upgrade to a 4G plan? I am currently paying $25.00 per month and I have a $4.00 monthly reward ($2.00 AutoPay and $2.00 Loyalty). What do I need to do? 3G is way too slow!!! I sign into my account, however I see no option to upgrade! It is a...

Resolved! phone does not receive calls

I activated 2 iphones. for one phone everything works. For the other phone it sends and receives texts and can call out but when you call the phone it does not ring but goes to a customer is not available message. Phone is not on do not disturb

Resolved! need to cancel automatic payments

no longer use public and need to cancel

Resolved! New SIM card

How do I update my new SIM card because my old one was lost and, I did open a new account with the new SIM card

Expired page after trying to sign in.

After sign in. This goes to expired . Can't get in.

Probleme.

Resolved! 3G plan in the US for data only?

I read that the US no longer has 3G and it will be downgraded to 2G. I am planning to get data only. Will this be affected negatively? I read a lot of posts about how talking doesn't work, but I will not be adding on the talk & text. I will be in NY ...

Resolved! My Account

I am experiencing difficulty accessing my account.

Resolved! Change Plan and Remove Autopay?

Hello, I have a pending plan change on a renewal date. I also took off Autopay, not using the phone for about 70 days. If my renewal date was the 21st of this month, it won't charge me because auto pay is off right? Rather when I want to reactivate ...

No more North American plan?

I have been wanting to switch to a North America plan so that I can call anyone in Canada or the USA but there doesn't seem to be an option anymore for this type of plan which really sucks.Is there a reason why they removed this plan? I don't want to...

Resolved! Porting out my number while abroad

Hi All I would like to park my number with Nunberpark, they have tried to submit a request and apparently public mobile sents SMS to my number to confirm however I am a broad and not returning to Canada very soon. Is there another way to do it Does ...

Resolved! We were not able to process your payment.

I can't activate my SIM due to this error (We were not able to process your payment. Make sure all information is correct or try again with a different card)I tried 3 times with my master card, and visa but it won't allow me to get pass this error.Pl...

Resolved! 1 of 2 failed porting from rogers sub. HELP!

I have 2 numbers with one of a rogers carriers (Simply Connect). One of the numbers ported fine but i'm stuck with mine not having ported. I never did get the text, is there a way to re request the porting on my number to happen again over to PM ? ...

Resolved! Invalid Sim

I tried activating the sim but there was an error during the process. I was unable to activate the sim and port my number, but when I am re-trying using the sim to activate the services it's showing as invalid. Please help me resolve this issue and t...

Auto pay

My visa debit worked and then stops working? There’s no new information on the card that would require a stoppage. This has happened before. I updated the card information and submitted it, it worked for a few days and stopped again.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Not receiving calls, cannot send and receive texts.

Resolved! EMAIL ADDRESS

Resolved! add data

Lost autopay 500mb bonus

Resolved! In Anchorage AK. Bought US plan - not working

Resolved! PM 4G plands and US Roaming

Resolved! hold my plan

Resolved! Payment

I hate tech

Resolved! US Data Roaming question

Resolved! Email

Resolved! Locked out of old account

no incoming calls or texts

Resolved! stranger outgoing number and now i can't receive calls or incoming texts

Probleme.

Upgrade to a 4G plan

Resolved! phone does not receive calls

Resolved! need to cancel automatic payments

Resolved! New SIM card

Expired page after trying to sign in.

Probleme.

Resolved! 3G plan in the US for data only?

Resolved! My Account

Resolved! Change Plan and Remove Autopay?

No more North American plan?

Resolved! Porting out my number while abroad

Resolved! We were not able to process your payment.

Resolved! 1 of 2 failed porting from rogers sub. HELP!

Resolved! Invalid Sim

Auto pay

Missed calls go to VM rather than forwarded number...

Charges on my account

Failed SIM Registration and Number Transfer

240gb

Locked out of my PM account