Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello all, As I've seen other people post (though it seems most of them got a solution that works for them), I'm here to complain about my phone no longer being able to send or receive MMS.I use an Ulefone Armor 8 Pro (released in April 2021) runing ...
I have been wondering if my data stacks over the months of I don’t use it completely .
"your current promotions will no longer be valid" means "If I upgrade my plan, will I lose my current monthly discount of $5(my rewards)?" Thanks
I am angry! I and my family came to Orlando, Florida and neither of the USA PACKAGES provide me with service. I paid for the Talk & Text pkg and couldn't get service. I then paid again for the Talk, Text and Date pkg...still no service. So $50+ late...
is there chat support at least during weekends?
Every time I get a phone call, i also get a phantom voicemail notification, but there is no message?iOS 17.3.1anyone else seen this? Is there a simple solution?
I purchased 3 plans last Sunday and have yet to receive our Sim cards. This site will not let me caht with a live agent. It keeps giving me an error on the PC and only a blank screen on my iPhone. What is up? I'm worrying I made a bad choice swi...
Hello,My trouble began in Sept 2023 while in the US. I was hoping to add US coverage and I think I ended up creating a second acct accidentally while trying to create my Ever safe ID. Since that time I have been unable to access my acct. I now nee...
Do you have to switch to the new rewards program? What is the advantage? Will it be cheaper?
I cannot update my credit card information, I do not know my acct email or password
Hi, I will be out of Canada for a few months and was wondering about the specific of pausing subscription. I read that you can pause the subscription for upto 90 days and retain your account and phone number. If you do subscribe abain within this 90 ...
Hi, I was wondering if the plana only allows me to call US numbers while I am roaming in the US or am I allowed to also call US number from Canada without additional fees?Also, is there any difference between the 39 and 40 dollar plans apart from the...
Hi we switched to a newer iPhone and after switching up the SIM card from old phone to new phone, both iPhones, no contact list is available on the new phone
Is the promotion for 50gb data for 34$ a promotion that doesn't change in a few months? As in if you get the promotion it remains 34 dollars for the rest of your time on the plan? Or does the cost go up after a few months or years?
@CS_Agent My plan renewal date is today and not able to make and receive call today .
Does this include our coming calls as well?
I was wondering if the Public Mobile team had any plans in mind for improving the user experience for mobile users, on both the mobile application and the website. The application just uses web views to display pages from the website itself.Being a r...
I decided to move my whole family to Public after we closed a corporate account that we had at Bell. I purchased 4 SIM cards at a Telus store and set up an EverSafe account. I have actually set it up under two different email accounts with different ...
I can receive calls but cant send / receive a textbeen a customer for month now all was good, just changed to 3 month subscription, now text sms does not work
It appears that my mobile IPv4 Internet connection is behind a CGNAT. Does anyone know more details about the IPv6 deployment status and timeline at PublicMobile / Koodo / Telus Mobility?Thanks
My login attempts result in the 2FA code being sent to the wrong phone number.'Is this a common occurrence?Should I be worried about my account getting hacked?The 1st attempt to have CS correct it failed.
WHEN do you know YOUR personal points you will get.Is it best to wait til April to join the points. ?What happens if I don't enrol before May 1st, and am staying as a customer with an active account.
Anybody else have difficulties submitting a ticket? The chatbot just sends you around in circles it doesn't actually allow you to submit a ticket. Once you do find a way hopefully you don't experience the same issues I have been... On Wednesday I fin...
Can I ask a eSIM and keep my physical SIM still work?If es, the physical SIM can be used for my Tesla’s connectivity .
Hello, I bought a SIM card and tried downloading your app, but it said, "This app is not available in your region." I am originally from Japan, where I got this iPhone. But I am in Alberta, Canada, and have already changed my l region to Canada. Can ...
I want to transfer my physical sim to an eSIM but I am in the USA, meaning I am not on Public’s native network. Will this still work?
I started the activation of my public mobile simcard and opted to transfer my number from Koodo.I have got a message "Subscription not activated", and since then I am trying to get help from the chat but it does not offer any real help. The activatio...
Just checking to see why I might not have received my 30 gig data bonus reward offer?My partner got a text today about that but I didn't and we are on the same account.Let me know as soon as you can.Thanks
I cannot access my other account at all. I need help please ASAP as my daughter now has no service as my credit card expired.
