Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently purchased a pre-owned phone less than 30 days ago. According to the Public Mobile representative, the ticket that I submitted should be resolved within an hour. It has been 3 hours and I still haven't gotten it resolved. I submitted anothe...
for some reason the auto pay function stopped working.I have a credit card on file which is fully paid-up and PM isn't charging it. Error msgI just attempted to enter a new credit card - it also isn't being processed; Error msg I try calling 611 from...
Hello,I've noticed when I'm in the dashboard for my account there is an image that says click the button below to redeem vouchers but I don't see any button there. I am aware that I can phone 611 to do this but I would prefer to use the website. Anyb...
I referred a friend who stayed with public mobile for 4 months. However, I stopped getting the rewards after 4 months.
Hello there I am planning to cancel my plan, because I do not need this plan and phone any more.I can cancel my plan by not paying the payment, but now I have 25$ funds which I accidentally pay it by credit card.Please let me refund the 25 funds whic...
Hello I input an incorrect IMEI during activation and the link sent to rectify is not working. Can anyone help me?
Please remove my credit card information from my account.I want to make a payment myself on the 20th of back month
I'm not receiving international texts here in Canada despite the plan saying I should.
Today I am unable to login to my public mobile account to make a payment - says invalid email / password. The password reset page says that code is sent but nothing arrives in the email.
I just received my new SIM card, but I found the SIM card can't be inserted into my iPhone. How to do right now? Do I need to request a new SIM card?
Received e-mail telling me that "My Account" is not linked to "My Community" to receive rewards in the upcoming days. My Account e-mail is : xxxxxxxxxxxxxx@me.comMy Community e-mail is : xxxxxxxxxxxxx@ When I try to change the the @icloud.com addres...
I'm wondering if I purchase a data-only roaming add-on if I can use Facebook Messenger to send messages? Do I need Talk&Text if I only use Messenger for contacting people?
Hey, I live in rural BC and travel a lot around the area. I was on 3g for a long time and had a great experience, and then recently switched to 4g, and now I have poor service, dropped calls, no service where I would normally have service and texts n...
I see this has been asked in the past but I only see the resolution to get a refund. I’d like to — no have to call the uk- I’ve added the extra minutes but am unable to call I keep getting 8uv1 - your call cannot be completed as dialed. How do I...
it's been 5 business days since ordering my sim card online for Nova Scotia Canada...any idea on expected timelines so I can initiate service as a new customer??
I have a receipt for purchased add on but it isn’t activating.
When I try to connect on my phone I put my email and password and it immediately goes to a page expired. When I do it on my computer 80% of the time it goes to a permanent loading screen and 15% of time it gets through but then wants to check if it's...
I have a Samsung Galaxy S20 FE 5G.Trying to Access WI-FI Calling feature, but no luck.. Does not come up anywhere.Is it My phone or Plan?Thank you
I’m trying to upgrade my plan on my phone but when I try to log into my account, it keeps saying that either email or password is incorrect. I’ve been locked out several times and attempted to reset password with no luck.
Can someone please tell me when the maintenance is gonna be done by for today? I tried messaging CS_Agent but that account profile hasn't been online since last year. I unable to pay for my phone plan because of this maintenance going on so I need to...
Trying to active phone but oops comes up when trying to renew
Hi who should I contact to reactivate my old number which is out of service now because of disuse.
I tried to sign into my account, but I was taken to an error page. I click on "Go to My Account Page" and the same error page appears. Site need maintenance? I saw another thread that mentioned turning off ad blocker for the website. I tried that and...
I never called 1 (548) 900-0062, but there are many outgoing calls to 1 (548) 900-0062 with duration 0:00. Any idea?
Hlo,I forget that I which email address I registered my account. Now I need to change payment method but it still not open and I don't
HiI am travelling to Jordan. Can I purchase a roaming add on in that country?
I am going to get a new phone. Do I need a new SIM card or can I use the one that’s in my old phone?
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