Payment for service taken,, service discontinued

[Maurice1962]

the header says it all
MY payment went thru this morning June 10,,  and when i tried to txt or call someone this afternoon   NO Service
I have been with PM for about 5 yrs now,,, had to log into my account on a computer and PAY a second time  to get the service to work sent two different tickets today  ,,  some 3 hours later,,, no response,,, but  PM  got double paid today,, and YES i did have auto pay working 

i just want one of my Payments back 

[Maurice1962]

thank ever so much   
I don't think anyone can find that link unless they know it from before,,
Thanks again  👍

[hairbag1]

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@Maurice1962 wrote:

I have never had to wait this long before to get help

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Try this link to send a direct message to CSA. Give them your acct #, phone #, name on acct, PM pin #.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Maurice1962]

I have never had to wait this long before to get help

[hairbag1]

@Maurice1962 

watch the little envelop icon on top right side of the page will be highlighted when they respond. (I know they're slow though !)

[Maurice1962]

yes  thanks ,,, I have already done that ,, been over 3 hours now  and still no reply
Guess some one is have a couple beers on me tonight at the bar

[Maurice1962]

alreay done that 

[hairbag1]

@Maurice1962 

unfortunately you'll need to use the chat bubble on lower right side of page to start process of Customer Service assistance, to secure a refund or credit to your account.

[TheSterlinger]

@Maurice1962  try reboot your phone see if it will work. Delays with tickets.