Date

[Sofia2011]

Three days ago I purchased one gig of data with my points. It said it would take up to 24 hours to get into my account and there’s still nothing. This happened to me last time. I purchased my data with my points and they had to go into my account to fix it, but I don’t remember how, can you fix it for me please? 

[hTideGnow]

hi @Sofia2011 

two things, for your device, if you cannot use the data, make sure you dont have data limit set on your phone

for wherher add-on shows up in My Account, maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Chalupa_Batman]

We are all customers like you. Nobody from PM here on this forum.

Have you tried rebooting your phone? Also, did you try clearing the cache and data from the app on your phone and rebooting? If you purchased it and it's still not showing up, you may need to create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.