Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I've been with Public for a week and had a challenging time getting it set up, but it's been great since - except this. How do I get this to work again?
I purchased international minutes some weeks ago but I cannot call USA numbers from my Samsung phone. Is there a setting I am missing on my phone or in my account? My husband has a different phone and has no problem calling same number
Transferred number from Rogers. Received text from Rogers and responded yes. 2 days have gone by and still don't have incoming calls or outgoing and incoming texts. Data ok.Any suggestions?
New points system - Can you buy multiple $15 credits to apply to your bill in the same month if you have points? Or is it one $15.00 credit per month?Also how smooth is the transition from SIM to eSim?M
Interested in $21 plan that comes with 3GB data. I switched away from Public Mobile 2 months ago to try Fizz.The $21 plan is only available for New Activations only. Is there a wait time to be considered new?
I understood that the 3-month subscription will be changed at the end of August, but I think it has changed from today. I think something is wrong. I thought the subscription I paid 2 days ago on May 29th was refunded. Will it be paid? I will ask for...
Hey all,Opened a new account on May 18th with referral code. I don’t see the $10 credit under available funds on the “Payment” tab in the app. Should I open a ticket now or just wait to see if it shows up on my next payment date?Thanks for the advice...
I transfered over from bell and installed an esim from public but the cellular connection show "...." in the status bar and not 5g+ on an iphone 13 Pro.I reset the network but that did not help and also updated the iOS to the lastest version but noth...
I was in the hospital with a broken hip'Did not use my computer or cellphone for 3 month.Today I find out that the reward system has changed and instead of 7 dollars I was charged 16.95.I am totally lost with the new system and very disappointed.The...
I just bought a Sim card and put the new Sim card number on my profile and it has been over 2 hours now and still my Sim card or number is activated. I there a way speed up the process?
Hello,My package was changed from 25$ to 35$ without my consent, how is this possible?I discovered this by chance when I was looking at my credit card transactionsThat is really frustrating
I don't see any on the VOLTE supported list. My uncle prefers flip phones and will need to upgrade when 3G gets shut down. Are there any that are compatible with PM?
What happened to my loyalty rewards from my account since 2019. They are just gone? I had 6 rewards resulting in a $6 reduction from my bill. That is no longer the case. My bill jumped $6 and those rewards are no on my account. Did we just lose all t...
I am loyal customers who previously paid $17.85/month for my plan. Which incudes unlimited Canada-wide talk, text messages and picture messages. Recently, my cost increased to $25/month, to my surprise. I've seen that customers and my friend on the o...
When I signed up last month I was awarded 10gb bonus data, but it’s doesn’t show up on my profile. I chose the 50gb plan because there was a 10gb bonus offer. Any idea why it’s not showing up?
Is anyone still on this plan? Are the incoming calls limited to under 9min or something now? Lately almost every incoming call gets disconnected after about 9min or sometimes 15min or 18min. Strangely enough I can only get actual unlimited calls usin...
My brother just bought the 34$ US plan as he is doing a bike ride across it. His text and data works. But when either I call him or he calls me, it goes straight to voicemail. He has a S10plus
I’m trying to transfer my number over but it hasn’t fully transferred over I am able to make calls but unable to receive any nor am I able to send out text messages please help @CS_Agent
I switched to the 1gig data plan a few days ago because I still have 200gigs of free loyalty data to use that expires in just over a month. My 1 gig of data was used up and I expected it to switch to that other data but the Internet is not loading, s...
I have been trying for days now to pay my account, which is on hold. I get this message: “Sorry, we're not able to process your payment at this time. Please try again later.”I have tried any number of solutions, all have failed. I have tried to a C...
Hello I mistakenly purchased an add-on while browsing a new subscription plan.i work night shift and was browsing in the morning before I fell asleep. I woke up to realize that I purchased the add on without knowing.i have now upgraded my subscriptio...
