Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_AgentI cannot log into my account for the last several months. If you could please help me it would be greatly appreciated as this is extremly stressful not being able to talk to a person about this. The amount of times I wanted to throw my pho...
Hello,I just switch over from Rogers today, August 28, 2023. I receive this message 'Incorrect ESN/MEID' when porting over the phone number (Iphone 13 Pro). I can no longer receive calls, SMS, or internet connection.Please help.
I have may several attempts to submit tickets and they have not resolved my issue. My phone number is not working anymore and is sitting in no-mans land. My previous carrier said my number has ported over and PM is saying it works when it does not. T...
I'd like to transfer my old number with koodo prepaid to my new public account and was directed to ask for help here. Thanks @CS_Agent
Its been over 5 hours, can you send the sms activation again@CS_Agent
how to get verifcation codes from my online banking when I was in China?
SIM Network PIN blocked. Enter SIM network PUKSet up new account and phone number but cannot connect to network
My postal code is recognized by Canada post and Google has the wrong postal code .How can I talk to customer service on phone? This website is not user friendly and the deal expires tomorrow!
i only want to talk directly with customer support agent not talk to community.
Hi I transferred my service 3 days ego. I am getting message fail to send over and and over again. Reboot my iPhone doesn’t help ,switched wireless on and off didn’t help either. Not. Sure what is happening.i know it takes couple of days for service...
Hello,I got a message that "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.".I tried to pay and chang...
Why is it taking me so long to work up from a 'Great Citizen' to a 'Model Citizen' or something better?I swear I've done more work on this Community Account than my old one which i lost, and my old one ranked up much faster than this.My old one didn'...
Wish I read the posts here first stating to use your old account number instead of imei number. I've submitted a message with customer service. Any idea how long they take to reply ? I've contacted them twice today have not heard back.
iphone 13 pro
For $40/month Public Mobile is offering $30/GB. Can somebody help me switch please?
I need to update my address on file and I can’t seem to find any option anywhere. Please advise.
How do I cancel a sim if i brought 2
Hi I just purchased an extra SIM card, and I would like to cancel this purchase (Aug 28, 2023).Please advise. ThanksShahid
How do I cancel my public service subscription?
i need to download the app to activate my new account. just getting a no network message when i try. there is no phone number associated with the sim,think it will be assigned when activated. i am unable to send a support ticket as just get an error ...
Service paid for and verified by MC . SIM card received and installed today and account on hold due to expiry of subscription. I just initiated my account today! I paid $55.37 on Aug 23, 2023 for SIM card ($10) and first month of service ($39.00 /mon...
why was i charged 2 times this month on my visa 28.75 and 25.30
I recently got the CAN-USA plan it says everything will work in both can/us. I clicked the change plan now a few days ago and have reset my phone. My wife got the same plan. We are in NYC now and data won’t work is there anything we need to do? Data...
am I looking at this correct? I renewed by 1gb data, I use it up in about 2 months and I see there is a 30 day expiry now!! Feels like I’m getting bent over on this. basically I’m paying double now. I’ll be changing providers if this is the case....
Wow, PM is a xxxxxxxxx. @ I switched my parents cell over from Telus to PM, and full of regrets. First there is the login loop. Login and it takes you to... the login page! Then when I try to submit a ticket it says "404 not available". Like seriousl...
I don't have access to the email that was originally attached to my phone number and i am unable to open an eversafe id with the phone number as it says that it is already attached to an eversafe id. i just need to update my credit card information ...
Ported my wife's phone # to Telus (big mistake)! Now she would like to move back to PM but not able to set up an account. Any way to clear all the many failed attempts on PM and start from scratch OR is there any way to activate her old account and t...
@CS_Agent I want to sign up for the promo that expires today... It's not available in my Account Page
Getting what seems to be the endless loop as mentioned previously to install App to install eSim and then it wants to send a code to my new tel # to activate but eSim cannot be activated. They have something in the backend during registration proces...
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