Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2376 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4149 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35113 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47042 Views
  • 182 replies
  • 30 Bravos

Transfer number

@CS_Agent I started to number transfer but then it messed up. I am unable to complete it now. Please help

Jen86 by Great Neighbour / Super Voisin
  • 318 Views
  • 2 replies
  • 1 Bravos

Still not active

Hi just transfer from Chatr but as of now seem activation not complete yet .Still cannot call me .

samibaby by Great Neighbour / Super Voisin
  • 657 Views
  • 6 replies
  • 1 Bravos

one more gig

Good morning p.m.I have the $25, 3G, one gig plan. It's a perfect fit.I have a new job and fill out 2 online forms each morning and one gig is not quite doing it. I want to get one more gig of data.Wow. $15 for one more gig. That's expensive. What ca...

KenR1 by Great Neighbour / Super Voisin
  • 1180 Views
  • 11 replies
  • 1 Bravos

Have had phone for a year and now I cannot make calls (7B1 Error)

I have had my phone (and phone number for over a year and now I cannot make calls. I get the message "7B1 - You are not connected to the network). I have not made any setting changes or ported a number. I can receive calls (number is listed as privat...

Audrey8 by Good Citizen / Bon Citoyen
  • 1300 Views
  • 13 replies
  • 1 Bravos

Resolved! App Login Issue

I am trying to convert to eSIM following instructions on the FAQ. I have never had the Public Mobile app installed so have done that, but cannot authenticate my account even though it logs in successfully in a browser. I am stuck on the eversafe.id.t...

thomaswil by Good Citizen / Bon Citoyen
  • 1442 Views
  • 14 replies
  • 1 Bravos

Resolved! Hope PM brings in the 10GB for $34 and 3GB for $29

As the title says hoping to see PM offer the 3GB for $29 and the 10GB for $34 both 4G speeds plans freedom offering these now  . Seems plausible as they also offering the 30GB for $40 5G plans same as freedom mobile . This will make many in the commu...

Handy1 by Mayor / Maire
  • 1181 Views
  • 9 replies
  • 4 Bravos

5G roaming issue on West Coats Vancouver Island

I sailed around Vancouver Island recently and was counting on coverage from Ucluelet on down to Juan de Fuca as shown on the coverage map, however south of Bamfield, close in to shore in Canadian waters, I received a message, welcome to the US, blah,...

allendick by Great Citizen / Super Citoyen
  • 862 Views
  • 6 replies
  • 0 Bravos

Transferring Phone Number

If I were to transfer to another provider with the same number, will I be able to get a refund on my plan if I do switch to another provider with the same number?

HasanH12 by Great Neighbour / Super Voisin
  • 408 Views
  • 3 replies
  • 1 Bravos

Cannot Receive Eversafe ID

Hello, I just purchased a plan and I am trying to transfer my number from Rogers over. It says it sent my eversafe ID I need to log in to my phone number but my old plan isn’t active hence why I’m getting a new one so I cannot receive the eversafe ID...

Emma273738 by Great Neighbour / Super Voisin
  • 655 Views
  • 4 replies
  • 1 Bravos

Resolved! What will happen to PM 3G Plans?

When 3G is completely phased out what will happen to existing 3G plans?  Would they be automatically switched to the 4G network and if yes hopefully at the same cost?PS.  I’m not concerned about phone compatibility . I’m asking when 3G plans will no ...

Typhon by Great Citizen / Super Citoyen
  • 1144 Views
  • 7 replies
  • 2 Bravos

Trying to Activate PM Service

Hi, I'm just in the process of switching from Koodo to PM. I thought I had done everything right, but app has reached step 6 of 6 and it says subscription not activated. I put in my IMEI to activate esim in a previous step and that's as far as I got....

islander5309 by Great Neighbour / Super Voisin
  • 377 Views
  • 2 replies
  • 0 Bravos

Lost Phone

I've lost my Public mobile phone and can't login to my original account with the 2 factor authentication.  I have a new phone and new Public mobile Sim, just need to swap phones.  PLEASE HELP.

JGC82 by Good Citizen / Bon Citoyen
  • 1095 Views
  • 12 replies
  • 0 Bravos

help signing in

i’ve created an account and am still waiting for my number to be ported. landline to mobile. when i sign in to my account i am being sent a code by PM to my email which is fine, but then PM wants to send me a code to my phone number which never comes...

Rachelle192 by Great Neighbour / Super Voisin
  • 530 Views
  • 5 replies
  • 0 Bravos

phone Number transfer error

@CS_Agent Hello! I’m having trouble to transfer my number from Shaw to Public cause I didn’t answer the Message allowing them within 90 minutes. I need the transfer request being resend, is it possible?  

Rafasouza by Great Neighbour / Super Voisin
  • 295 Views
  • 1 replies
  • 0 Bravos

Flash sale

Hi I’m an customer with public mobile, how do I take advantage of flash sale 30gb data @5G speed for $40?

TrentTD by Great Neighbour / Super Voisin
  • 647 Views
  • 5 replies
  • 1 Bravos

Esim

It keeping telling me my esim isn’t activated but won’t let me activate it 

SarahCollings by Great Neighbour / Super Voisin
  • 450 Views
  • 3 replies
  • 0 Bravos

Resolved! Joining Public Mobile Question

I just signed up with PM and wanted to go with the physical sim card. Am I able to use the eSim option rightnow, so I can start using PM service today? Then switch over from eSim to the physical sim later when it arrives in the mail? 

Mike6969 by Good Citizen / Bon Citoyen
  • 645 Views
  • 5 replies
  • 0 Bravos

Coverage in my Area?

Is there a way I can verify forsure that I am in the PM coverage zone? I know Freedom Mobile makes you type in your postal code to verify weather you have their service or not in your area. Only asking because Freedoms coverage map showed I was in th...

Mike6969 by Good Citizen / Bon Citoyen
  • 1776 Views
  • 5 replies
  • 1 Bravos

Nothing works

Literally nothing works. Data talk and text. Even the support page doesn't work. I'm getting a 404 error or it says whoops. I even tried it on my computer and laptop and they give the same error message. I've tried all trouble shooting things. Restar...

Screenshot_20230827_030202_Samsung Internet.png
Ron21 by Great Neighbour / Super Voisin
  • 355 Views
  • 2 replies
  • 1 Bravos

Resolved! Transfer number question

I created at public mobile account and subscribe to a plan. During the process I was assigned a phone number. After subscribing and got a PM phone number I then decided to transfer my Koodo phone number. I transferred my Koodo number over (I replied ...

Nattyz2005 by Good Citizen / Bon Citoyen
  • 1738 Views
  • 14 replies
  • 1 Bravos

Resolved! Referral code

Hello.  I forgot to enter my friend’s referral code when activating my account.  Can I do this after my account is activated?  Thank you!

Kent_colville by Great Neighbour / Super Voisin
  • 611 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription cycle

I subscribed to the $50 US-CAN mid cycle in order to travel to the US on July 29th. Payment was made 10:13am. However, my current subscription cycle indicates Jul28-Aug27. @CS_Agent Why is this? Is this an error with an automated formula?

Donson by Great Neighbour / Super Voisin
  • 660 Views
  • 5 replies
  • 1 Bravos

Resolved! Could not activate cellular network

Tried everything resetting the network connection, airplane mode, on and off, the one thing I cannot try is the APS changes as it only displays personal hotspot in the cellular data network tab. Recently came back to Canada and changed my plan to the...

Toshiki by Good Citizen / Bon Citoyen
  • 2427 Views
  • 18 replies
  • 2 Bravos

Resolved! Can I get back my rewards back when I change to public mobile points?

To whom may concern,I have been using public mobile for 5 years. Tonight I changed to public mobile points and all my prior monthly rewards disappeared.  May I know can I get all these rewards back? It is totally $7/month which is very important to m...

joy_93 by Great Neighbour / Super Voisin
  • 1001 Views
  • 9 replies
  • 1 Bravos

Trouble porting from koodo.

I just entered a subscription a couple hours ago, I may have entered the wrong imei for my phone where i should have used the one labled esim because thats what I want to use, is there anyone that can help me reset my info?

Carlson by Great Neighbour / Super Voisin
  • 539 Views
  • 4 replies
  • 1 Bravos

Resolved! New account

I'm part way through a new activation for my daughter using Eversafe all in one account and seem to be in a loop.Public Mobile recognizes her login and greets her by name but when selecting Continue with Activation, it sends me out to a new login scr...

HannaG by Good Citizen / Bon Citoyen
  • 620 Views
  • 4 replies
  • 1 Bravos

Porting Number

I need to port a number. Public Mobile need to resend the request within 24 hours. I tried to submit a ticket but keep getting an error 404. Please advise. 

mgbbullcat by Great Neighbour / Super Voisin
  • 671 Views
  • 6 replies
  • 0 Bravos
Need Help? Let's chat.