Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I get a DNS error when I try to click on the link. I have a problem with my telephone number and need help.
Hi, I have been a Public Mobile (PM) service user, and I have got one activated PM SIM card under 1 PM account. My concern is: I want to get another PM SIM card with a different phone number but under the same PM account. Is this possible? If yes, ho...
where can I fined a referral code?
Since new Rewards Program has been started,Pre Authorized Points are Not Credited to my account and Loyalty points are missing too.With New Rewards Program my Monthly Bill is Almost Double now.I am very disappointed by new Transition.Hope Old Public ...
I have ported my number over to PM but now I can’t log into my account.
I have been a loyal customer of Public Mobile for years. Recently, my credit card on file was expired. I just fixed the issue but it seems I have lost my rebates (autopay and loyalty). Could you check whether this is the case? It was an honest mistak...
It's been a few weeks I can make a call but I can't receive calls, it goes directly to my voicemail. To solve the issue I reboot my iPhone 7 and the problem is solved for a few days or a few hours. I searched the community and I found out the iPhone...
Hi community, My subscription cycle reset on May 12th, but my data hasn't reset. Has anyone else had that problem?Edited to add more info.Current Subscription CycleMay 12, 2024 - Jun 11, 2024Data Usage50 GB of data46.6 GB used3.4 GB LeftView Usage Hi...
Hello I had my contact number with public mobile but now I want to port the contact number to Fido . Please help me how can I do that . I am not receiving the sms from PM . Please help me
I have several accounts I would like to port over to PM, are the problems PM was experiencing with text messages truly resolved?
Hi everyone…I currently have the $25 3G plan with unlimited international texting and unlimited Canada wide calling should I keep this or Switch to the 4G plan at $19 with unlimited international texting and Canada wide calling… Thank you,AdamCan som...
Recently I seleced a 4g plan, but why it still shows 3g plan from my cell phone?
The new REWARDS system seems to have deleted my old community account. I was forced to apply a new nickname and as a result, all my previous posts and questions have disappeared!What gives?
I was FORCED to switch to the new Rewards system in May. I received my first bill under the new system and my $4/month LOYALTY and $2/month AUTOPAY rewards have DISAPPEARED That increases my subscription cost by just about $7/month (with taxes), m...
Hi looking To sign up for the new can-us $35 month plan. Is there a term involved with this? Also what’s the cancellation policy
Isn’t there a way to keep the old system of getting credits on bill every month or do I have to go with this system??
I am not able to access account due it being locked for days and I get same answer, please try again in one hour . I would like to change my email
Hello all!Question: I have a physical SIM card with Public and as I travel a lot, I wanted to switch to an eSim so I don't always have to pop the cards in and out when I'm somewhere else. Does anyone know how to go about this? I want to keep my same ...
Hello everyone, My service is currently on hold because my payment is not being processed for no reason. It is giving me this message: "Sorry, we're not able to process your payment at this time. Please try again later." It will not work. What the he...
They should change west Edmonton to 1G service only. Service technician knows there's a problem but CANNOT fix it. What a joke.
Hi,For the past month I have not been able to send or receive pictures via text messages.I never had this problem before and have not changed any setting. My data is on as well.Most people I send to have Apples.
I do have a public mobile phone which is a very old phone, it doesn’t have any SIM card inside and the phone itself has a number, now this phone is totally died and I need to transfer this number and plan to a new phone( which I can buy a new SIM car...
Can I have 4 phone numbers on one bill ?
I changed my public mobile number 2 days ago and I still can’t receive calls or texts. However my data seems to be working fine. Tech support was suppose to reach out to me, but they are yet to contact me. Has this happened to anyone? And how long do...
Help! I have been unable to transfer my number from koodoo to PMEvery time I log in, it tells me to get support.I just signed up and recieved the SIM a few days ago.Paid for a month and now I'm having so much trouble with setting up this account...I ...
My bill is up $6 ? Is there a change in rewards ?
The new phone number port occured Friday and everything works except for our going texts (sms) which keep showing the temporary assigned phone number. Calls work.Have reset the phone and turned the device on and off. Removed the sim and replaced it a...
my bill just went up from 17.25 to 28.75 . Increase of 11.50 any chance of finding out what the problem is
I activated my plan with a temporary number is there a maximum time limit before I can't no longer port a number from a different provider?
