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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! assistance/ customer service

Is there any other way one can get assistance from customer service. i can't seem to submit ticket- I keep getting error codes for 4 days. Is there a email I can send communication. Just getting pretty frustrated. @CS_Agent

Resolved! Number Transfer Issue

I am new to PM. I am having troubles transferring my number during activation and I got a SMS message stating PM will contact me.I have a few questions.1. What is the PM customer service hour?2. When do I expect PM will contact me?3. Is it possible f...

Resolved! Log in when overseas

When I try to log into my account out of Canada, it asks me for a code sent via messaging as usual. However, since I am overseas I won't be able to receive the messaging so I cannot sign in the account and make changes?

$65 plan

Does this mean I am getting 50GB of data for $65 a month, every month? How is this different than the 50GB plan?If I subscribe for 90 days, will I get 150GB of 5G data for $55/month?

Lockd out of account

My phone got stolen and i have no access to it but the website is two factor authenticating on the phone. How can i get a new sim on my account and get my number back?

Resolved! Bypass 2FA

My daughter's phone is burned and 2FA is turned onI cannot log into that account as the only option is to have 2FA send a text to the phone that is burnt to a crisp. I have several accounts and Eversafe is making it difficult for me. How can I cont...

Account Info

I’ve been with public mobile for over 3 years. I just set my boyfriend up with a SIM card and plan from public mobile last week and had to make us both EverSafe IDs for the new app and our information is all mixed up. Like I have to sign into my acco...

Resolved! Credit Card Charges Don't Match Invoice

I have noticed that my credit card is being charged more than my invoice total. My invoice is showing 42.55 total yet 46/month has been coming off my credit card. I recently noticed this as I had a friend sign up and my total didn't go down. Has this...

Resolved! Plan is not renewing for May

I can still make calls and text, but I was not charged for my plan for May, and my data plan was not renewed.

Question for the tech nerds lol - network curiosity

I'm just curious, does anyone know, when you go into your phone just for kicks and manually search providers, and pick another one not PM, of course you won't get actual working service, but does anyone know if that reception reflects what actual ser...

Resolved! Can't access acount

@CS_Agent , I can't log in to my account, I keep getting an error code or it tells me to finish registration and the next page is an error. I need to update my payment information or I will not have service soon. I can't log in to anything but public...

Resolved! Sim card

Anyone else having issues getting public mobile to activate thier SIM cards?

Resolved! Can not login to my account

I have been trying to login to my account, keep saying forbidden a1, white screen, i tried all browser, clear cookies and history, different computer still no help, i running out of data and want to refill to use my phone, i need it badly. i need hel...

Resolved! Simcards

Bought two sim cards online on 9th of May but they have not arrived yet. What's going on public mobile?

Resolved! need a phone number

I have just received a new phone, and joined public mobile and now Ineed a new phone number. How do I get a phone number?

Resolved! Red dot notification on iPhone

Does anyone else get the red dot on their iPhone “Phone” app? I believe it comes up when I get a voicemail, but it doesn’t always go away right away after I’ve listened to and deleted all my voicemails. Anybody have tips on how to get rid of the re...

US Plans

I am considering using a US add-on for travel to the States. Are there any States where the Public Mobile add-on plans would not work or where I would not get coverage? Anything else to be mindful of when using service in the US? Are there ways I ...

Resolved! Roaming outside of Canada

Hi there!I’m aware that Public Mobile only offers roaming in the US at the moment. I’m just curious if I travel to another country or even to the US without a roaming package, will my phone automatically connect to the other network providers or will...

E sim. Cost and when.

So now that PM has eSim. I guess the phone has to be compatible for Sim and/or eSim or eSim only. And would I assume you receive the eSim number before activation or during activation? Then my other question what does PM charge for one? Can you buy a...

Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam?

I ordered two Sim cards April 28/2028 Order number 341975. Did not receive them. Did not receive an reply for submitted ticket 289079-560 May 17/2023, or submitted ticket 289079-343 May 21/2023, submitted ticket 289079-354 May 24/2023 that was sent ...

Resolved! SIM card hasn’t arrived

I ordered a Sim card for my other son on May 15 and still have not received it in the mail

Here's what PM needs to do to make the Plans More on equal footing

As PM's current plans are in errors, What's your take on these to start? Add-On Data w. 30 Day and 90 Day and Unlimited250MB: $4/ 30 Day/ $7/ 90 Day/ $10/ Unlimited 750MB: $12/ 30 Day/ $16/ 90 Day/ $20/ Unlimited 1GB: $17/ 30 Day/ $19/ 90 Day/ $25...

Resolved! Volte

How do I know if my account has been enabled for Volte? I am visiting the US and the 3G US roaming is horrible but roaming is supposed to work if one's account has been Volte enabled.

Payment Update

Have to update new credit card but the website won't accept it. Tried different browsers, different devices (phone, laptop, etc), clearing all my cache and cookies. Always get the same "Oops! Something went wrong try again later"-type error message. ...

Activation problem

Entered SIM card, paid, chose a number. Now Eversafe says I have an account and sends the Verification code to the new number but I dont receive it!

Having troubles installing eSIM

Hi Public Mobile - I'm setting this up and missed the install eSIM to my phone. I am trying to set it up but can't retrieve the download of the eSIM or a QR code to get it onto my phone. @CS_AgentCould you please let me know what I need to do. Thanks...

Just transferred my number and I can’t receive calls! Help!

I just transferred my number from fido to PM. I had some problems to activate the eSIM. Now it looks like everything is working, but when someone calls me, it doesn’t ring and goes directly to voice mail! Besides that, I can’t get a ticket, because t...

@CS_Agent in our Community

My payment is not processing. It's an issue on your websites end not with my bank or the card I'm trying to register. When I use the chat bot to try and connect to someone to process my payment it sends me to a page with a 404 error.How do I get in c...

Resolved! Add-ons

I currently have 0 data left with my plans but have lots in my add ons. Will Public Mobile automatically activate this to keep data available for my use?

Resolved! Any news about ukraine being added to the list of countries in the long distance add-on?

With the recent plethora of changes, I was hoping for ukraine to show up on the list of included countries. So far, it does not seem to be the case. Maybe the website was not updated yet or maybe it's coming later?

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