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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2393 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4169 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35185 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47179 Views
  • 182 replies
  • 30 Bravos

@CS_Agent cannot log in

@CS_AgentI cannot log into my account for the last several months.  If you could please help me it would be greatly appreciated as this is extremly stressful not being able to talk to a person about this.  The amount of times I wanted to throw my pho...

KatBrenn by Great Neighbour / Super Voisin
  • 380 Views
  • 2 replies
  • 1 Bravos

Resolved! Incorrect ESN/MEID

Hello,I just switch over from Rogers today, August 28, 2023.  I receive this message 'Incorrect ESN/MEID' when porting over the phone number (Iphone 13 Pro).  I can no longer receive calls, SMS, or internet connection.Please help.

Lkwan by Great Neighbour / Super Voisin
  • 1158 Views
  • 5 replies
  • 1 Bravos

@CS_Agent

I'd like to transfer my old number with koodo prepaid to my new public account and was directed to ask for help here. Thanks @CS_Agent

Chuck7 by Great Neighbour / Super Voisin
  • 447 Views
  • 4 replies
  • 1 Bravos

Resolved! Sms not working

Its been over 5 hours, can you send the sms activation  again@CS_Agent 

TimeAttack by Great Neighbour / Super Voisin
  • 449 Views
  • 2 replies
  • 1 Bravos

iMessage keep falling to send

Hi I transferred my service 3 days ego.  I am getting message fail to send over and and over again. Reboot my iPhone doesn’t help ,switched wireless on and off didn’t help either. Not. Sure what is happening.i know it takes couple of days for service...

Iamnana by Good Citizen / Bon Citoyen
  • 1129 Views
  • 11 replies
  • 0 Bravos

Subscription and payment problem

Hello,I got a message that "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.".I tried to pay and chang...

Erinerinerin by Great Neighbour / Super Voisin
  • 381 Views
  • 3 replies
  • 0 Bravos

Resolved! Community Rank Up.

Why is it taking me so long to work up from a 'Great Citizen' to a 'Model Citizen' or something better?I swear I've done more work on this Community Account than my old one which i lost, and my old one ranked up much faster than this.My old one didn'...

Priority by Deputy Mayor / Adjoint au Maire
  • 2782 Views
  • 23 replies
  • 0 Bravos

Porting imei error

Wish I read the posts here first stating to use your old account number instead of imei number. I've submitted a message with customer service. Any idea how long they take to reply ? I've contacted them twice today have not heard back.

Jonnyd by Good Citizen / Bon Citoyen
  • 333 Views
  • 2 replies
  • 0 Bravos

Sim

How do I cancel a sim if i brought 2

Sxnz by Great Neighbour / Super Voisin
  • 565 Views
  • 4 replies
  • 0 Bravos

SIM card cancellation

Hi I just purchased an extra SIM card, and I would like to cancel this purchase (Aug 28, 2023).Please advise. ThanksShahid

SK_1969 by Great Neighbour / Super Voisin
  • 545 Views
  • 5 replies
  • 0 Bravos

new customer- cant activate account

i need to download the app to activate my new account. just getting a no network message when i try. there is no phone number associated with the sim,think it will be assigned when activated. i am unable to send a support ticket as just get an error ...

sfrancis1 by Good Citizen / Bon Citoyen
  • 1685 Views
  • 21 replies
  • 0 Bravos

Double charged for first month service... Can't get any help

Service paid for and verified by MC . SIM card received and installed today and account on hold due to expiry of subscription. I just initiated my account today! I paid $55.37 on Aug 23, 2023 for SIM card ($10) and first month of service ($39.00 /mon...

terryferenczy by Great Neighbour / Super Voisin
  • 869 Views
  • 7 replies
  • 1 Bravos

Double charged

why was i charged 2 times this month on my visa 28.75 and 25.30

smoky1 by Great Neighbour / Super Voisin
  • 666 Views
  • 7 replies
  • 0 Bravos

Resolved! USA data not working

 I recently got the CAN-USA plan it says everything will work in both can/us. I clicked the change plan now a few days ago and have reset my phone. My wife got the same plan. We are in NYC now and data won’t work is there anything we need to do? Data...

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Mrbeefy971 by Great Neighbour / Super Voisin
  • 666 Views
  • 4 replies
  • 1 Bravos

30 days to use data?

am I looking at this correct?   I renewed by 1gb data, I use it up in about 2 months and I see there is a 30 day expiry now!!  Feels like I’m getting bent over on this.  basically I’m paying double now. I’ll be changing providers if this is the case....

Simon_freeze by Great Neighbour / Super Voisin
  • 746 Views
  • 7 replies
  • 0 Bravos

PM is xxxxxxxxx

Wow, PM is a xxxxxxxxx. @ I switched my parents cell over from Telus to PM, and full of regrets. First there is the login loop. Login and it takes you to... the login page! Then when I try to submit a ticket it says "404 not available". Like seriousl...

PMservicesucks by Great Neighbour / Super Voisin
  • 154787 Views
  • 4 replies
  • 1 Bravos

I can't update my credit card information

I don't have access to the email that was originally attached to my phone number and i am unable to open an eversafe id with the phone number as it says that it is already attached to an eversafe id.  i just need to update my credit card information ...

Resolved! Moving back from Telus

Ported my wife's phone # to Telus (big mistake)! Now she would like to move back to PM but not able to set up an account. Any way to clear all the many failed attempts on PM and start from scratch OR is there any way to activate her old account and t...

Jim4 by Good Citizen / Bon Citoyen
  • 832 Views
  • 5 replies
  • 0 Bravos

Cannot install eSim

Getting what seems to be the endless loop as mentioned previously to install App to install eSim and then it wants to send a code to my new tel # to activate but eSim  cannot be activated. They have something in the backend during registration proces...

RG6U by Good Citizen / Bon Citoyen
  • 407 Views
  • 2 replies
  • 0 Bravos
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