Preventin 2 factor verification

[Shoe47]

My wife and I are both having issues with TD bank login on our  computers.  To login to our TD accounts on our computer the bank sends a verification request to our PM phone number.  It doesn't seem to come through as needed.  Is this a PM issue or a TD issue.  I did talk to TD when my account was locked, for security purposes, and it has worked off and on over the weekend but again to day no verification is sent to my phone.  Just wondering before we head to the bank to ask what's going on.

Thanks for any response to this

[slusagm]

10 days is a bit long.  You sure you removed the old sim card? Check again to see if PM sim is enabled and set as Primary 

Or ask PM to confirm if everything was setup properly.  Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[Shoe47]

Thanks for the quick reply.  It has only been about 10 days since joining but being able to ask the community helps with concerns.

[hTideGnow · Accepted solution]

hi @Shoe47 

how long you joined?  2FA code from bank might not work immediately after you join if you have ported in the number.  It might take as many as a week for all 2FA to come