Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I got a txt msg that states " Get 3GB of data at 4G speeds of up to 100mbps for only $21 /month". There is no other detail regarding minutes/txt . Is this a monthly data add-on with my current subcription plan or it's a new plan that woul...
Hi. I just subscribed to Public mobile and requested a physical SIM card. There was no option to select which phone I am using. I received a regular SIM card, but my phone requires a nano SIM card. How can I get the correct one sent to me? Thank you!
The new Publii system and its invoices are an absolute NIGHTMARE!I am trying to gather how much I paid last year for tax purposes, and the payment history deliberately hides the added tax in tiny font.When you go to download the receipt, the tax isn'...
Hello How long does it take to activate a new PM line?The process so far was:1) Insert PM sim into brand new phone2) Couldn't bypass set up of new Samsung account, which required a phone number, so logged into PM with a separate device to select a ph...
Im currently paying $35 per month, (turns out my rewards that gave me a $5 discount each month is apparently no longer applied with the new points system) so now Im back to paying $40 including taxes. This is my present plan: 3GB at 3G Speed, 30-day...
Hi all,my account is suspended because my credit card was compromised and payment did not go through. i am trying to re-activate with my new credit card but wont accept. *611 is not helping because my old credit card is still stuck in the system, i ...
I have sent private messages, and ongoing for 3 weeks now, its just a gong show, I simply just need this new sim card activated so i can have a phone again, I cant get into my personal accounts because "theres a code, that gets sent to my phone"........
I lost my cell and i'm trying to reset pasword with anither phone but its not working. And now it lock me out and asking me to call with my phone...Can
Hello Community, @fixin1 here.You may currently be experiencing a major network failure of wireless services in Western Canada. Calls and SMS messages will continue as normal.It is labeled as a Hardware issue, likely in the core network of the Wester...
More of a workaround really. The quick and dirty solution is to just put your SIM into an older phone that is not VOLTE capable. I have tried this with an old flip phone and older Android phone. Neither of them are VOLTE capable and forced to 3G mode...
I have an account set up under my name, but for my son’s phone. I have set my phone to be a trusted device, however, every time I try to log in I am asked to confirm identity by the code that is sent to his phone number. How do I get the code sent to...
HiI live in Oakville, ON. I just subscribed to Public Mobile's $34 CAN-US 5G plan. While subscribing, it showed an option for a free sim card ($0) and an eSIM for (0$). I chose a physical sim as I have an iPhone 11 and it can only use 1 esim which I ...
Was asksed to write back from my privage account and answer following questions:The e-mail address registered on the account - ***@**** The account number: ends with 0932 (cannot access it)The last 4 digits of the registered credit card number: #### ...
Recently tried to sign up but disappointed by lack of support. A request was made to port my number from another carrier. I want this cancelled as well as my new account.
Hi. I'm looking to change to a lower priced plan. Billing period is May 30 to June 29. My credit card is already billed for the afore mentioned period. If I change to another plan with lower price and to update now (May 30), will there be any billing...
I constantly drop call when talking to anyone. I live in BC and this has been happening since around January. I talked to my Sister today and in a half hour phone call I dropped 4 times. I find this unacceptable. What can be done?
Hi!I am having an issue where anytime I am on the phone for more than ~10 minutes, the call eventually just drops. It happens pretty consistently every time I call my parents or grandparents, which is twice or three times per week. It has also happen...
I manage 3 accounts, (my own phone, my "landline" number for emergency, and my mother in law's phone) do I need to set up a different community name for each or can I ask the question with one.I recall if I had any issues before, the CS always asked ...
Hi,I sent port request for porting from Fizz to Public Mobile. I entered correct Fizz account number prefixed with zeros because the Public Mobile form expects it in that format (Does not accept otherwise). I received message from Public mobile tha...
I have been reading regarding the old and new system.. I understand I won't get my monthly referal $$ and loyalty for being at 5 year user..So all the referral I had - 4 friends is now gone, I don't get the Points credit and have to start referral to...
