Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Since all the changes in MY ACCOUNT, where do I find information about purchased and bonus data remaining in my account. I know I have about 4+ Gb of data remaining from a 1 Mb purchase and 2 years of 2 Gb bonus allotments.
I need to talk to an agent this service is driving me nuts
I cannot access my account to update my credit card. I go to log in and i get up a pop introducing me to the new self serve option and right behind that is my account settings but I cannot access it. Has been very frustrating to just update my CC in...
Just wondering if I'd lose my old style loyalty rewards if I switched plans? Thanks
Im supposed to receive an SMS from public mobile to port out but I haven't received anything yet.
Hi, I have added today a US Roaming plan by mistake and I want to ask if is posibile to removet it and have a credit on my account since a refund is not posibile. Any help would be much appreciated, Thank you
Hi, for some reason I'm not able to find the compatability chart. Looking to Check if some of my old phones are compatabe. Namely, my Samsung s7 edge (SM-G935W8), and S8 (SM-G950U1).
I selected the Boxing Day plan and in my account it still hasn’t changed
Hi, there! My data of plan is supposed to be 500M/ month, cause I selected auto payment every month by credit card when I switched to public mobile. I should get 250M bonus data every month . But I found today I ONLY have 250M data totally and I didn...
I no longer have access to my email I originally signed up with.i need to change my plan and access my account so i can put on an international plan while im travelling through the states
Hello everyoneWhoa, I have a tricky problem, and my opinion of Public Mobile support has plummeted. First, there is no obvious way to talk to a human or to submit a support ticket for tricky, unusual problems...I'm just directed to the Community supp...
Currently travelling in the US. I have roaming. Am in Flotida. I can text but cant talk
My new 15gb plan shows up when I sign in on my husband's phone. When I sign in on my phone it shows I still have my old plan. This is ridiculous. How do I know which plan I actually have?
my sim card not working data too. No incoming and out going
If I switch to this plan, I understand I will keep my rewards. So what does it mean when they say you will not keep any of your current "promotions" if you switch? Is the plan permanent, meaning it will stay at 15 GB forever? Not sure why I see the 5...
Hello!I have a quick question: how to disable the notifications (SMSs sent by the device) for Visual Voice Mail on an iPhone?
Hi Friends,I am experiencing problem with incoming call which is directly going to voicemail.I already sent to private message to Helene but no reply since 4 days or nothing change.I did airplane mode & restart as well as network setting rest but not...
When 3 g is turned off in 2025 what will happen to the 15 3 g plans
I able to login to pay my monthly payment. Unable to find a place to go buy a card to have a working phone
I signed up for the 2GB one-time bonus data and 500 international minutes. But the bonus data shows I've already used over 40%, which is impossible, no way I used this much immediately after getting the data. Anyone has the same experience?
They should be someone you should be able to talk to because am sending all these messages and still not getting the help I need this is very very disappointed I probably have to look for a new phone service that I can talk to someone when having a p...
Public mobile have taken $101 from my account and still tell me I need to pay $90 for my services this have me really lost
won't allow me to pay online
The current $35 plan contains more benefits incl. 3x points. I am paying $35 for my plan. How can I get these benefits as well without losing my promotional 2GB that would disappear if I were to switch plans?
New Customer! Followed directions exactly!!’ I have yet to access calls in coming or out going! Got a ticket “again” but ticket instructions not helpful! Directed me here which isn’t a very obvious step!!! . Have tried all trouble shooting sugges...
Hi, I have suspended my service on December 17, 2022 and automatic payment had been disabled at least a week ago.Please issue a refund for a payment of $16.95 due on December 18, but debited from my credit card on file on December 17, 2022. Thanks
I need my puk
Not sure whats going on, the credit card was being charged each month on the 17th but didn't work today.And my online login is gone, when i try to log in i get:{"message":"Unauthorized"} Changing password gives an error, but wrong password will say w...
-How can one pause/suspend account for a while? -Do you just stop paying at the end of the cycle? -If you do stop the payment, do you still get to keep the same plan as before or you need to choose the plan that is available on the site? -I did read ...
Hi Its around 2 weeks that my sim has this problem sometimes it solved and then back. I did reset factory, i reset my network in my phone i tried my sim in another phone but I have problem yet.
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