Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I have purchased a 25 dollar value public mobile which is the plan I go by , not knowing I already even had sufficient funds but still added that 1 on too and it was confirmed but now all off the sudden it says my service is suspended and require...
My credit card has been charged as new subscriber 7 days ago and I have paid for SIM card which has not arrived. I am Canadian returning back to Canada. I need to activate my phone ASAP. Please refund $5 and switch to esim.I really hope I made the ri...
I want to get the boxing week deal of 34 a month for 40gb 5 g but it isn't being offered on the list when I try to switch.. how do current subscribers get the deal??
Incoming calls are ringing but as soon as I accept it hangs up, and I can't call out. Why?
I’m looking to talk with Mateao please
I don't often come to the community because I don't usually have any issues. This week I got an email from P.M. indicating that I had "X" number of points so I thought that I would use them to pay against my next bill. When I got to the site I discov...
Get the third month FREE when you subscribe to a 4GB plan for only $24/month. Limited time offer.**
We ordered a SIM card by mail for my cousin who is a new client for Public Mobile on last Wednesday (Dec 13). We are in Montreal. It said, it would be shipped in 2 business days. Today is 5th business days and still nothing. Since his line is not act...
Good morning!My rewards are more than my monthly bill and I am on the old system, not points. I am getting credit every month and don't have any way of using those funds. What are my options? Thank you
Wife and I recently opened new numbers with Public Mobile. Since doing so, we are able to receive two factor authentication codes for most things (including the bank and public mobile), but not from Visa. When trying to purchase items, the 2FA prompt...
When following the sim purchase link, the special price does not show in cart. The new subscriber does not want to purchase plan and activate until last week prior to renewal of their existing service.Is there no option to collect sim and use when mo...
I recently ported out my phone number from PM to another provider and I can't tell if my existing PM plan/subscription/payment etc. has been cancelled or not.I hope it has, and I assume it has, but I want to make certain.(The reason I can't tell is b...
I originally had set up a change for the 40GB plan for $34, but this morning I thought this plan was overkill for me. So I looked over the options and wanted the 4G plan for $24. When I log into my account that plan is not an option !Is this plan jus...
Hello,i just ported in and can anyone private msg me referral code and phoneno details please ? Thanks.
I can't access the self help menu for changing my debit card. I only get a screen showing my current plan. My payment is due on the 24th and I need the self help menu.
Hi,I have previously been a PM customer, and therefore have an eversafe account. Trying to come back to PM, but receiving an 'unknown error' page whenever I try to log in. Have also tried in incognito mode, no luck.Any ideas? Thanks
Where do I find the service address for my number? Is it related to the credit card address?
@CS_Agent Hello, my wife, son and I are each pm clients since a.few years. My wife and I are on a 25$ 1 GB at 3 g speed plan. I just saw an advertisement of 4 GB at 4 g speed for 24$, but when I log in, the same plan shows at 26$. It's a bit sad feel...
Since switching to Public Mobile the I have had nothing but issues with calls. There is a constant scratching sound, cut in calls, people can’t hear me or I can’t hear them. I made the switch about two months ago and I am regretting it. I’ve been try...
Super frustrating. SIM failure. Eject and replug it in and the phone will register on the network. Contacted support and they reset my account. This stopped the problem for about 48 hours. Now it is back. It's a cheap plan for my parents. But is it t...
What countries can you call with international calling
Other Freedom Mobile 5G boxing week offers include:$40/60GB Canada-US$50/100GB Canada-USCurrently PM still offer $65 for 60 GB. Can't PM know freedom offer lower cost plans? Why PM doesn't lower the cost like $34 for 30GB/20GB. Actually US data is m...
Hello, I switched to Freedom in November. I had a credit balance from a 3 month plan in my account . How do I get the credit back.I am trying to make a help ticket and received an error. Thank you
If my subscription cycle is shown as ending December 19 in my account, does it renew on December 19 or 20? It seems mine renewed today, showing December 19 as the starting date of the next subscription cycle, despite the fact that it was also the end...
I had a number transfer fail and messaged the CS_Agent. Anyone with experience happen to know how long it usually takes?
My auto renewal didn’t get paid from my visa on file and now it is making me change my plan and I don’t want to. How do I get my service working and pay my bill
I was reading the iPhone in Canada article that was posted here about the ending of the More The Merrier bonus offers and read this on a post there. So I looked into MY offers and found this. I'm completely dumbfounded at this. Does anyone have a le...
Merged with duplicate topic
Hey guys. I am currently on a 90-day subscription and leaving Canada in January and returning at the beginning of March. I wonder if it is okay that I cancel the auto payment before the next cycle starts and resume when I come back. Am I still able t...
Hey there is there a way to find out how many years you have been with public mobility
