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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't receive or make calls, goes straight to voice mail

I have a problem when someone calls me and I accept the call it then goes straight to voice mail, the same thing goes when I call someone else and they accept it goes straight to their voice mail.I wonder if this is related to something with the new ...

Public Mobile is "validating" spam callers in Google Dialer

This happened Motorola ThinkPhone with Google Dialer.My phone received a spam call, which I recognized by the pattern of the number (+1416_something_, real caller ID doesn't do that for local numbers). Yet somehow at the top of the dialer, it claims ...

About international roaming

I am traveling in China and my PM number does not work. How can I make my PM support international roaming? Thanks!

Resolved! Changing subscription

So, right now there’s a subscription for $34 CAN/US but it ends May 20. If my subscription renewal is May 27, but I opt in for the change now-will I get the $34 rate even though it ends May 20? I suppose I am asking if opting in before May 20, valid...

Resolved! 5G 50GB FOR $34/MO

Hi, does this plan that includes Canada-US roaming, include roaming for data while you are in the US and voice calling out to a US/Canadian number while you are in the US without roaming charges? Or just calling to US while you are in Canada without ...

Resolved! Moving from iPhone 12 mini to IPhone 15 - esim as no physical sim tray in 15?

I was about to go and buy the iphone 15. I currently have an Iphone 12 mini which has a physical sim tray However, I was told the iphone 14 and 15 no longer have a physical sim traySo how can anyone upgrade to the iphone 15 which has been out since l...

How to cancel

My subscription ended last week and I need to cancel my account. Please help me how to do this.Thank you!

APN resetting

When I change the APN settings to what Public Mobile suggests on my Android, and restart the phone, I can attach a file, but I lose the mobile network access. When I reset the mobile network, and restart the phone, the APN settings go back to the way...

Resolved! Administering kid's account

I have two accounts: one for me and one for my daughter.How can I have my phone number used for two-factor authentication? I'm the only one who looks at the account so having the authentication code sent to her phone is not useful. When I try to use ...

Filing a Complaint

5 Hours and no service.Entered payment voucher and it says it was accepted and minutes were added.When I try to make a call, it says that there are no minutes.Screenshot the whole matter and still no service.Awful!

My credit card was charged twice this month.

My credit card was charged twice this month. Showing on my bank statements and also money missing. I pay 39.10 each month. I dont use auto pay. If i paid twice where is the credit on my account for next month ?

MMS messaging requires your phone number

But when I go to settings, then phone, and try to enter my number, the save button won’t work. So then I go to messaging but the same message returns, “MMs messaging requires your phone number”. Then I go back to settings. It’s a cycle that I can’t c...

Can I receive text messages when travel to Japan and China?

I will go for vacation to Japan and China? can I receive the text messages? I only need to receive, not send.

Sos issue

I have sos on my phone since morningi have changed all the settings still not helping

Messages on my phone

I am not getting some messages from my employer to my phone, which is distrubing. Kindly help me to get all messages on my phone.

Friend from the UK coming to Canada

Hi there, I have a mate arriving from the UK and traveling around the East Coast and Toronto for two and a half weeks. He runs his own business and uses a lot of data. Does Public have a product for him? Something he can add once he arrives next week...

will an ending-promotion be honored if I choose "switch on renew date" which is later?

question was already answered in the other message thread

Tried to open 5 or 6 ticets, no luck.

My account is suspended and i've been trying to get in touch with CS agent. Tried to open half dozen tickets i nthe last couple days. It says opening the tickets was successful but when i look there is no new ticket made.

Payment

Hi can I get them to take my payment off my visa

Is call forwarding still broken in the US?

Hi All,I'm on my way to travel to the US for a few days with a roaming package I've already purchased, and then leave North America with a foreign SIM. I've set up phone forwarding to a Fongo number to redirect calls after my PM number becomes paperw...

Esim on samsung s20 ultra

I had checked and confirmed that my s20 ultra was compatible for esims and yet the app is saying that it is not compatible. Please help.

Why the loyalty 1 $ are not applied ?

Been with PM for 5 years or so.I am on the basic 3g paying 11$. But now I am paying the full price ?I don't care about the other perks buy how come loyalty is erased like that ?Also, I've received their **bleep**ty 5gb with expiration on it. But in b...

New reward does not show the old reward $

As of this moment, my account shows I have $9 reward ($2 pre-authorized payment, $3 loyalty and $4 refer a friend). Since I have now been transitioned to the new reward program, I do not see a conversion of my $9 to public points. I also do not see a...

Resolved! stop subscription for over 3 months

Hello, I will take my vacation for 3 months out of country, I would like to know if I stop subscription for over 3 months, will I lost my phone number? can I active my subscription after vacation? Thanks,

Resolved! SIM card in Quebec

Where I can get a SIM card in Quebec ?only way will be to order on line and take few days to get ?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Can't receive or make calls, goes straight to voice mail

Public Mobile is "validating" spam callers in Google Dialer

About international roaming

Resolved! Changing subscription

Resolved! 5G 50GB FOR $34/MO

Resolved! Moving from iPhone 12 mini to IPhone 15 - esim as no physical sim tray in 15?

How to cancel

APN resetting

Resolved! Administering kid's account

Filing a Complaint

My credit card was charged twice this month.

MMS messaging requires your phone number

Can I receive text messages when travel to Japan and China?

Sos issue

Messages on my phone

Friend from the UK coming to Canada

will an ending-promotion be honored if I choose "switch on renew date" which is later?

Tried to open 5 or 6 ticets, no luck.

Payment

Payment

Is call forwarding still broken in the US?

Esim on samsung s20 ultra

Why the loyalty 1 $ are not applied ?

New reward does not show the old reward $

Resolved! stop subscription for over 3 months

Paid twice

Help

US Roaming in Alaska

Billing

Resolved! SIM card in Quebec

OnePlus 15R (CPH2771) — is it on the VoLTE list?

change to eSIM

CS agent is gone?

eSim download not a QR code?

Pm keep substrate 100 mb to my data that I did not...